Human Resources Business Partner

• Sep 2019 - Present

Multi-Unit HR Manager, Guinness Open Gate Brewery and M&T Bank Stadium (Baltimore Ravens)

• Apr 2018 - Sep 2019

• Led HR process in mobilizing newly acquired business contracts worth over $10mil, including hiring, client partnership, leading onboarding processes, creating handbook, coordinating employee benefits sessions and campaign, manager training, compliance, and more.• Change leader of integrated HR processes within a company-wide HR Transformation, by being the example, communicating feedback to COEs and HRSS, as well as through delivering the right messages to Operations Managers.• Manages employee relations for 700+ employees.• Developed workforce plan for robust staffing needs of sports and entertainment venues that host 2000 – 70,000 guests.• Innovated sourcing strategies including, direct networking, social media, internet mining, and advanced internet research to provide marketplace intelligence and identify and attract top talent• Planned, coordinated and ran both internal/external job fairs, open houses, and community-based recruiting events to bring local awareness to open hourly requisitions • Focused on developing relationships with community partners especially those in line with our diversity initiatives and hiring those with special needs• Led university and campus recruiting efforts for seasonal hourly positions.• Increase leadership diversity by actively participating in salaried recruitment processes.

Human Resources Manager, M&T Bank Stadium (Baltimore Ravens)

• Aug 2017 - Apr 2018

• Staffed all stadium events including Ravens’ games, concerts and approximately 11,000 workers staffed annually. Work force of approximately 500 hourly associates, 600 volunteers, 20 salaried managers.• Led onboarding and training processes, including customer service, job specific, safety and alcohol service training.• Oversaw all use of staffing agency presence within the facility; responsible for temporary associates time, pay, training and employment verification via IQ-Navigator/PeopleScout• Managed a salaried leader in strengthening the Non-Profit Organization staffing goals. Exceeded staffing goals by 30%, resulting in reduced temp labor spending.• Actively participated in focus groups with client that created new common purpose, quality standards, and leader behaviors for all partners within M&T Bank Stadium.• Activated new recognition program to engage team members, leading to 3 employees receiving highest recognition available.

Executive Team Lead Guest Experience

• Dec 2016 - Aug 2017

• Managed Guest Experience processes for store location with annual revenue of $80 million.• Supported a total staff of 200 employees with accommodations, payroll, scheduling, conflict resolution and training needs.• Created store schedules to align with guest and business needs.• Created a learning environment by managing employee training and development.• Led on-site hiring events in addition to campus recruiting efforts at the field level.• Monitored the administration of coaching and corrective action and ensured compliance to the organization’s performance management timelines.• Advised, coached, and mediated on employment relations matters.

Senior Team Lead

• May 2016 - Dec 2016

• Served as District Team Trainer, teaching, coaching and onboarding new leaders, selected as “You Make Target” Award recipient for excellence in team training and onboarding.• Trained team members to monitor sales trends and develop personal selling messages, increasing REDcard penetration by 4% YTD.• Manage retail activities including brand sales representatives’ requests for space allocation, promotion campaigns, planograms, and merchandising routines; monitor KPIs and present business results to senior leadership team.

Sales Team Lead

• May 2013 - May 2016

• Managed the operational excellence of 15 team members including coaching, training and development.• Created new events to motivate team to meet weekly sales goals, resulting in a .9% increase in sales YTD ($1MM). • Support the visual merchandising team to maintain brand in hard lines and soft lines; ensure that promotions and displays drive sales and are in alignment with company brand strategy and positioning.

Kitchen Production Team Leader

• Apr 2010 - Apr 2013

• Promote a diverse culture among team in accordance to the IKEA Way.• Work with Food Service Manager in developing weekly schedule and daily break schedule.• Manage and develop talent, as well as identify potential Coworker of the Month candidates. • Promote a diverse culture among team in accordance to the IKEA Way.• Work with Food Service Manager in developing weekly schedule and daily break schedule.• Manage and develop talent, as well as identify potential Coworker of the Month candidates.