Regional Sales Manager

• Jun 2020 - Present

Commercial Consultant

• Apr 2019 - May 2020

• Organizing and executing assigned business projects as relating to Commercial accounts • Provide technical support to commercial team regarding loss control reports • Formulate recommendations and solutions with attention to capabilities and limitations of contracted parties • Assist the client in implementing the plan and resolve any occasional discrepancies • Organizing and executing assigned business projects as relating to Commercial accounts • Provide technical support to commercial team regarding loss control reports • Formulate recommendations and solutions with attention to capabilities and limitations of contracted parties • Assist the client in implementing the plan and resolve any occasional discrepancies

AVP/Commercial Operations Manager

• May 2015 - Feb 2019

Responsible for the P & L for all Commercial Operations and also leader of Education/Recruiting Divisions• Designed and established the Commercial division to complement the Residential operations and add additional revenue to the bottom line through providing loss control services and premium auditing functions• Increased revenue for product line over 50% within one year• Define and develop business plans, financial projections, and products for the marketplace• Partnered with Senior leadership to develop business continuity & disaster recovery plans for catastrophe events across business units• Anticipated client needs and built product capabilities to gain competitive advantage • Partnered with Senior Leaders and Account Executives to communicate and resolve carrier concerns within operational areas• Developed a highly trained commercial staff that processed loss control surveys and maintained quality standards of 95% or greater • Led team to achieve department specific goals through articulation and application of business strategy• Established education department for entire enterprise servicing 500+ contract inspectors and created on-line training modules to accelerate the on boarding process• Contracted with web designers to create a state-of-the-art website to host commercial platform Show less

Training Manager

• Jun 2014 - May 2015

• Developed effective training programs resulting in increased productivity and revenue growth• Improved time service by 15% for clients through process improvement strategies• Created “best practices” for Vendor platform related to scheduling appointments and improved the customer experience• Developed training material and modules for multiple delivery channels to promote learning and usability• Monitored and evaluated training program’s effectiveness, success and return on investment• Developed strong relationships with all levels of employees to build feedback loops, identify, and secure subject matter experts for training delivery and solicit program support• Provided analysis and metrics to gauge effectiveness of training initiatives• Reviewed training design, training plans, curriculum design, exercises and activities to ensure that training programs are accurate, comprehensive, and current to achieve company goals Show less

Multi Region Vendor Manager

• May 2009 - Jun 2014

Responsible for managing multiple Vendors which supplied Property Inspection services for (3) Regions that included (9) states. There were more than 100,000 inspections performed annually with a spend budget of over $3M.• Managed contractual agreements, including expiration/renewal dates, service level agreements, costs, and timelines, and informed stakeholders of all associated issues, such as budget impact• Ensured quality standards and service level agreements for Vendor were achieved and/or exceeded through conducting field reviews, spot-checks, and policy auditing• Conducted monthly accountability meetings with Vendor management to measure effectiveness of processes • Reduced expenses by 30% by restructuring the Vendor model• Partnered with stakeholders to conduct business reviews with vendors to evaluate their performance and to ensure continuous improvement of products and vendor performance• Handled vendor issues by developing a corrective action plan, managing the risk, and ensuring the plan is achieved while keeping stakeholders informed• Selected to participate in the Allstate agency leadership forum and conducted mini workshops for 5,000+ attendees• Responsible for maintaining KPI’s and implementing RFP’s for prospective Vendors Show less

Territorial Underwriting Manager

• Mar 1999 - May 2009

Responsibilities during career:• Recruited and coached risk management and underwriting personnel for multiple states and worked with sales leaders to achieve profitability and loss ration goals• Communicated product, pricing, and process changes to field operations, underwriting, and claims• Engaged in Product Management/Underwriting decisions with significant benefit implications• Developed project plans and managed tasks across functional groups to ensure timely implementation• Led underwriting training and quality audits and the development of policies, procedures and best practices• Collaborated in the development, implementation and maintenance of underwriting programs and tools• Created education material for countrywide initiatives and responsible for training entire enterprise including agencies on product features/benefits of new products• Makes recommendations for system enhancements, training needs, and process improvements• Developed premium goals and loss ratio targets for both Underwriters and agents• Recommended and implemented changes to improve workflow, productivity, growth, profitability and quality• Devise and executed growth and profitability strategies for the department to achieve desired revenue and loss ratio goals Show less