Carolyn Rappolt

Senior Stakeholder Engagement Officer at Office of State Revenue Queensland
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Contact Information
us****@****om
(386) 825-5501
Location
Mango Hill, Queensland, Australia, AU

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Credentials

  • Certificate IV in Finance and Mortgage Broking
    Finance and Related Services Training Academy
    Jan, 2016
    - Oct, 2024
  • Certificate III in Customer Contact
    Workforce Training and Development Pty Ltd
  • Certificate IV in Human Resources
    The Australian Human Resources Institute (AHRI)
  • Diploma of Business
    Victorian Registration and Qualifications Authority

Experience

  • Queensland Revenue Office
    • Government Administration
    • 100 - 200 Employee
    • Senior Stakeholder Engagement Officer
      • Jan 2021 - Present

  • QLeave
    • CRM Product Owner
      • Nov 2016 - Jul 2021

    • Client Services Supervisor
      • Feb 2018 - Aug 2018

  • Australian Home Mortgage
    • Business Development Manager
      • Jul 2015 - Jul 2021

      Developing new business opportunities and social media profile of Australian Home Mortgage. Developing new business opportunities and social media profile of Australian Home Mortgage.

  • Bupa
    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Member Services Operations Manager
      • May 2007 - Jan 2015

      •Lead and develop Member Services teams to ensure the delivery of excellent customer service and quick and accurate processing of Member administration interactions and exceptions. •Manage Member Services team to deliver high quality, consistent customer interactions across the Member services teams to ensure achievement of Bupa Australia business goals and Service KPI’s •Implement and support key strategic operations projects focused on the delivery of improved service programs and operational efficiencies in line with the Customer Service objectives •Implement key change initiatives within the Member Services team, best practice design, localised process improvement initiatives, training and development programs. •Management of delegated budget, assets, and reward and recognition expenditure •Key contact to stakeholders influencing work volumes and initiatives and providing internal support on Member Service requirements, drivers, process change and communications

  • Commonwealth Bank
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Operations Manager asset finance
      • Sep 2004 - May 2007

  • ANZ
    • Australia
    • Banking
    • 700 & Above Employee
    • Relief Manager
      • Aug 1995 - 2001

Education

  • Queensland University of Technology
    Post Graduate Certificate in Business – Interdisciplinary, Multi-/Interdisciplinary Studies, General
    2007 - 2009

Community

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