BI Team Lead

• Oct 2020 - Present

Account Manager & BI Analyst

• Jul 2019 - Sep 2020

Sales And Marketing Coordinator

• Apr 2019 - Jun 2019

Key Account Manager - Programmatic Advertising

• Oct 2017 - Dec 2018

- Developing business proposals jointly with the commercial team - Implementing Real-Time-Bidding (RTB) advertising campaigns working closely with the Media Traders - Conducting performance analysis based on defined Key Performance Indicators (KPIs) and providing strategic recommendations to clients through reportings & meetings - Developing client portfolio (cross/up sell, loyalty) - Developing business proposals jointly with the commercial team - Implementing Real-Time-Bidding (RTB) advertising campaigns working closely with the Media Traders - Conducting performance analysis based on defined Key Performance Indicators (KPIs) and providing strategic recommendations to clients through reportings & meetings - Developing client portfolio (cross/up sell, loyalty)

Business Developper - Franchise Network

• Oct 2016 - Oct 2017

- Sourcing prospective franchisees thanks to digital canals (jobboards, social networks...) - Direct prospecting qualified candidates and CRM tracking - Developing baseline script for prospection in order to improve efficiency of commercial team - Creating key performance indicators of franchise network & statistical reports MoM thanks to an optimize monitoring tool developed on Excel (data base) - Developing internal market statements & providing geomarketing reports - Writing press releases for affinity websites and magazines Show less

Customer Service Representative - E-commerce

• Jan 2016 - Aug 2016

- Handling incoming & outgoing customer calls/e-mails - Managing customers claims related to quality issues (active member of Quality department thanks to a solid expertise acquired in few months) - Developing baseline script for the entire customer's service in order to improve productivity of employees and customer satisfaction thanks to shorter reply times - Managing Chat community around Saranza's brand and services - Handling incoming & outgoing customer calls/e-mails - Managing customers claims related to quality issues (active member of Quality department thanks to a solid expertise acquired in few months) - Developing baseline script for the entire customer's service in order to improve productivity of employees and customer satisfaction thanks to shorter reply times - Managing Chat community around Saranza's brand and services

Technical and Customer Support - CFM56 Engines

• Nov 2014 - Oct 2015

- Ensuring a strong interface between airlines & repair workshop - Exhaustive technical documentation reviewing of materials to be repaired (engines, modules and individual elements) - Writing work instructions according to customer requirements for each concerned divisions - Technical follow up of revised equipment from the arrival to the workshop until the final delivery while monitoring the expenses incurred - Establishing defects report at the end of engines' disassembly and issuing invoices upon engines' delivery - Maintaining close partnership with Supply Chain and other peripheral departments (Quality, Product Support Engineering, Production, Logistic, Outsourcing, Finance...) Show less

Product Support Engineering - Workscoping

• Sep 2013 - Sep 2014

- Setting-up harmonization of maintenance practices in Snecma's workshops at worldwide level - Re-engineefing, studying and creation of several task cards for technical staff - Ensuring efficient communication with customers in order to improve internal technical processes - Setting-up harmonization of maintenance practices in Snecma's workshops at worldwide level - Re-engineefing, studying and creation of several task cards for technical staff - Ensuring efficient communication with customers in order to improve internal technical processes

Technical Writer - Aircraft Maintenance

• Dec 2012 - Dec 2012

- Regulatory text analysing according to the aeronautical authorities - Proceedings' drafting related to security, quality and environmental standards for maintenance workshop - Regulatory text analysing according to the aeronautical authorities - Proceedings' drafting related to security, quality and environmental standards for maintenance workshop

Technical Support - Aircraft Assembly Line

• Jun 2012 - Jun 2012

- Defects recording on assembly lines and managing of technical disputes - Participation in several improvement projects - First steps in vertical coordination - Defects recording on assembly lines and managing of technical disputes - Participation in several improvement projects - First steps in vertical coordination