Leo Josephine Joy

Senior Support Engineer at Snyk
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Ottawa Metropolitan Area, CA

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Experience

    • United States
    • Computer and Network Security
    • 700 & Above Employee
    • Senior Support Engineer
      • Jan 2022 - Present

      Ottawa, Ontario, Canada

    • Support Engineer
      • Jul 2019 - Jan 2022

      Ottawa, Canada Area ► Work with Subject Matter experts within internal teams to solve complex Snyk Security tool related problems on a routine basis via Zendesk ticketing platform ► Dealing with a wide range of technical issues on environments ranging from Source Control Management Applications(GitHub,Gitlab,Bitbucket),CI/CD platforms(Jenkins, TeamCity, CircleCI, Azure Pipelines, TravisCI.) to Cloud-Native technologies (Kubernetes, Docker, Terraform) integrating with Snyk Security tooling application ►… Show more ► Work with Subject Matter experts within internal teams to solve complex Snyk Security tool related problems on a routine basis via Zendesk ticketing platform ► Dealing with a wide range of technical issues on environments ranging from Source Control Management Applications(GitHub,Gitlab,Bitbucket),CI/CD platforms(Jenkins, TeamCity, CircleCI, Azure Pipelines, TravisCI.) to Cloud-Native technologies (Kubernetes, Docker, Terraform) integrating with Snyk Security tooling application ► Delivering continuous excellence by keeping an average SLA of 90% and above

    • Canada
    • Banking
    • 700 & Above Employee
    • Help Desk Specialist
      • Jul 2018 - Jun 2019

      Ottawa, Canada Area ► Assisting Customers with PEGA systems, Gateway and TSYS - Database Systems consisting of their Credit Records and Standings. ► Engaging in conversation with customers assisting them to figure out their current and future financial needs. ►Advising the Customers on appropriate Banking Products according to their necessities.

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant
      • Sep 2018 - Jan 2019

      Ottawa, Canada Area Teaching Assistant for GNG-1106 : Introduction to Engineering Computation under Prof. Y. Mao ►Responsible for Organizing Classes and Programming Labs on C Programming Language and Visual Basic

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Engineer
      • Jun 2016 - Jun 2017

      Delhi, India Client: MAERSK Copenhagen,Denmark Project : Data Center Migration My Responsibilities were: ►Assist the Subject Matter Expert (SME) with the successful migration of applications over cloud. ►Prepare and Assist the team in making Migration Strategies for the successful Migration of Data with respect to numerous deadlines. ►Team up with the Testing Department of the project to carry out Manual and Smoke Testing. As a Trainee Engineer: ► Worked upon the Basic concepts… Show more Client: MAERSK Copenhagen,Denmark Project : Data Center Migration My Responsibilities were: ►Assist the Subject Matter Expert (SME) with the successful migration of applications over cloud. ►Prepare and Assist the team in making Migration Strategies for the successful Migration of Data with respect to numerous deadlines. ►Team up with the Testing Department of the project to carry out Manual and Smoke Testing. As a Trainee Engineer: ► Worked upon the Basic concepts of ASP.NET on Microsoft Visual Studio as IDE. ►Detailed understanding of the MVC5 architecture through C# language. ►Developed Web Applications through .NET Core, Javascript(ES6) & React.js Show less

    • India
    • Motor Vehicle Parts Manufacturing
    • 700 & Above Employee
    • Summer Intern
      • May 2015 - Jun 2015

      Jaipur, Rajasthan, India ►Worked With Variable Frequency Drives and Programmable Logic Control applications in Bearing Production. ►Prepared a consolidated report on Industrial production unit of the company and what all technologies were incorporated .

Education

  • University of Ottawa
    Master's degree, Electrical, Electronics and Communications Engineering
    2017 - 2019
  • Gandhi Institute of Technology & Management (GITAM) University, Visakhapatnam
    Bachelor's degree, Electrical and Electronics Engineering
    2012 - 2016

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