Leo Josephine Joy
Senior Support Engineer at Snyk- Claim this Profile
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Topline Score
Bio
Experience
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Snyk
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United States
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Computer and Network Security
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700 & Above Employee
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Senior Support Engineer
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Jan 2022 - Present
Ottawa, Ontario, Canada
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Support Engineer
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Jul 2019 - Jan 2022
Ottawa, Canada Area ► Work with Subject Matter experts within internal teams to solve complex Snyk Security tool related problems on a routine basis via Zendesk ticketing platform ► Dealing with a wide range of technical issues on environments ranging from Source Control Management Applications(GitHub,Gitlab,Bitbucket),CI/CD platforms(Jenkins, TeamCity, CircleCI, Azure Pipelines, TravisCI.) to Cloud-Native technologies (Kubernetes, Docker, Terraform) integrating with Snyk Security tooling application ►… Show more ► Work with Subject Matter experts within internal teams to solve complex Snyk Security tool related problems on a routine basis via Zendesk ticketing platform ► Dealing with a wide range of technical issues on environments ranging from Source Control Management Applications(GitHub,Gitlab,Bitbucket),CI/CD platforms(Jenkins, TeamCity, CircleCI, Azure Pipelines, TravisCI.) to Cloud-Native technologies (Kubernetes, Docker, Terraform) integrating with Snyk Security tooling application ► Delivering continuous excellence by keeping an average SLA of 90% and above
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TD
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Canada
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Banking
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700 & Above Employee
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Help Desk Specialist
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Jul 2018 - Jun 2019
Ottawa, Canada Area ► Assisting Customers with PEGA systems, Gateway and TSYS - Database Systems consisting of their Credit Records and Standings. ► Engaging in conversation with customers assisting them to figure out their current and future financial needs. ►Advising the Customers on appropriate Banking Products according to their necessities.
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University of Ottawa
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Canada
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Sep 2018 - Jan 2019
Ottawa, Canada Area Teaching Assistant for GNG-1106 : Introduction to Engineering Computation under Prof. Y. Mao ►Responsible for Organizing Classes and Programming Labs on C Programming Language and Visual Basic
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Systems Engineer
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Jun 2016 - Jun 2017
Delhi, India Client: MAERSK Copenhagen,Denmark Project : Data Center Migration My Responsibilities were: ►Assist the Subject Matter Expert (SME) with the successful migration of applications over cloud. ►Prepare and Assist the team in making Migration Strategies for the successful Migration of Data with respect to numerous deadlines. ►Team up with the Testing Department of the project to carry out Manual and Smoke Testing. As a Trainee Engineer: ► Worked upon the Basic concepts… Show more Client: MAERSK Copenhagen,Denmark Project : Data Center Migration My Responsibilities were: ►Assist the Subject Matter Expert (SME) with the successful migration of applications over cloud. ►Prepare and Assist the team in making Migration Strategies for the successful Migration of Data with respect to numerous deadlines. ►Team up with the Testing Department of the project to carry out Manual and Smoke Testing. As a Trainee Engineer: ► Worked upon the Basic concepts of ASP.NET on Microsoft Visual Studio as IDE. ►Detailed understanding of the MVC5 architecture through C# language. ►Developed Web Applications through .NET Core, Javascript(ES6) & React.js Show less
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National Engineering Industries Ltd. (NBC Bearings)
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India
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Motor Vehicle Parts Manufacturing
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700 & Above Employee
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Summer Intern
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May 2015 - Jun 2015
Jaipur, Rajasthan, India ►Worked With Variable Frequency Drives and Programmable Logic Control applications in Bearing Production. ►Prepared a consolidated report on Industrial production unit of the company and what all technologies were incorporated .
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Education
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University of Ottawa
Master's degree, Electrical, Electronics and Communications Engineering -
Gandhi Institute of Technology & Management (GITAM) University, Visakhapatnam
Bachelor's degree, Electrical and Electronics Engineering