Fabio D.

Blockchain Specialist at Self employed
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Contact Information
us****@****om
(386) 825-5501
Location
Cagliari, Sardinia, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Spagnolo Elementary proficiency
Skills

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Bio

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Credentials

  • Learning to Write Marketing Copy
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Eccellenze in Digitale
    Google
    Sep, 2016
    - Oct, 2024

Experience

  • Self employed
    • Denmark
    • Information Technology & Services
    • 500 - 600 Employee
    • Blockchain Specialist
      • Jan 2021 - Present

      - Participated in the development and optimization of processes, resulting in a 20% increase in efficiency. - Onboarded customers and performed full KYC procedures, maintaining a 95% accuracy rate. Managed key performance metrics to meet a high standard of quality and volume, resulting in a 10% increase in output. - Developed plans for implementing new products and business processes, working with training supervisor to develop and implement training programs, and providing input for business process optimization. - Participated in the formulation and execution of CS processes, SLA, work plans and was responsible for overall service quality delivery and team performance achievement. Show less

  • Amazon
    • United States
    • Software Development
    • 700 & Above Employee
    • Resolution Specialist
      • Sep 2020 - Dec 2020

      - Managed a team of 20 customer service agents, exceeding required KPIs by 10%. - Investigated and resolved unique customer issues following Amazon guidelines, resulting in a 95% customer satisfaction rating. - Analyzed complaint data and proposed process improvements to reduce complaint volume by 20%. - Collaborated with other departments to implement process improvements, resulting in a 15% increase in agent productivity. - Trained new employees on Amazon's customer service policies and procedures, resulting in a 25% reduction in training time. Show less

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Community Support Representative - Italian Market
      • Jul 2017 - Jan 2020

      - Deliver high-quality service across multiple support platforms (email, phone, chat) according to agreed service levels and service standards- Coordinate work and escalations with a outsourced BPO team and IRT team- Experience working with project tracking tools (Jira)- Assisted with training and mentoring new agents- Communicating to customers and partners delivery status and any changes in the confirmed and promised delivery time, agreeing changes or cancelling the sales order- Support to partners in signing new commercial contracts- Support to partners in explaining Uber's tax model and in the investigation regarding payments and debits Show less

    • Social Operation Response Team
      • Jun 2019 - Dec 2019

      - Address customer product complaints empathetically and professionally on the main social platforms (Facebook, Twitter, Instagram) with Sprinklr.- Handled service complaints, fraud investigations, account security, billing & payments, lost items, and promotions engagement.- Cooperation with various departments to resolve complex situations (Marketing, Incident ResponseTeam, and Driver and Rider operations).

  • Blanco y Negro Music
    • Spain
    • Musicians
    • 1 - 100 Employee
    • Music Producer
      • Dec 2016 - Dec 2017

      Music producers oversee all aspects of a recording session, from planning the sessions to the finished product. As a music producer, I am responsible for providing instruments, scheduling studio time and handling funding, costs and negotiations. This leads to the creation and publication of a quality musical work. A major aspect of my job is creating quality sounds that match both the musicians' and producers' plans. Additionally, as part of my job I'll assist audio engineers with the mixing and recording process. Fabio Diana feat. Jonny Rose - Nowhere Fast This is my last track release on Blanco Y Negro Music, one of the best label of Dance music Show less

Education

  • ITIS "D. SCANO"​
    IT - Diploma, Engineering Technician in computer science
    2002 - 2008

Community

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