Senior Project Manager

• Apr 2023 - Present

Strategic Delivery Strategic Delivery

Product Manager, Enterprise Applications

• Jul 2022 - Feb 2023

Sr. Project Manager/Account Manager, Payment Solutions

• Jun 2015 - Jul 2022

• Managed the delivery of multi-million dollar payment projects requiring EMV certifications with industry leading hardware vendors like Verifone, Ingenico, and major processors such as Chase, FDMS and Moneris. • Generated half a million dollars in upsales of EMV and end to end encryption projects with major merchants such as Gap, Starbucks, Tim Hortons, Winners, Lululemon, Sephora, Roots, Shoppers Drugmart and Estee Lauder. • Led the first North American deployment of industry leading payment solutions such as Chase Pay and Quick Chip as well as certified contactless mobile solutions supporting Apple Pay, Samsung Pay, AliPay and Wechat. • Delivered on product roadmaps, with presentations to key stakeholders driven by product analytics and customer feedback to better understand feature usage to optimize product features. • Implemented the automation of over two thousand QA regression test cases that saved over 200 manual hours of manual testing per release, resulting in quicker and higher quality builds. • Successfully deployed first payment certified Verifone Bluetooth mobile device with barcode scanning ahead of schedule and under budget. • Integrated Windows or Linux payment solutions to various Point of Sale systems including Oracle XSTORE and EFTLINK, MI8, Epicor, iQTouch, Xenial and various in-house point of sales applications. • Implemented the first UK project with Mastercard Gateway that opened million dollar+ sales opportunities for projects in Europe and the Asian market. • Partnered with Oracle on various product driven projects to support EFTLINK and OPI. • Implemented new business processes within my first 6 months to improve project success by better managing project risks and issues, as well as accurate tracking of hardware devices within the company. • Hired resources, managed change requests(WEEs), and approved quotations and client invoicing. • Developed budgets, forecasts, metrics and negotiated resource planning schedules. Show less

Acting IT Manager - Retail Applications

• Mar 2013 - May 2015

• Spearheaded the implemention of all changes, enhancements and business requirements for Sony U.S. and Canada, including a $1M one year U.S. implementation project with over 35 enhancements.• Manage a team to ensure responsive support for hundreds of users across multiple retail locations. •Ensured a consistent and high standard of service delivery in a consultative and solutions-based capacity.•Renegotiated vendor contract by merging Sony U.S. and Canada source code which resulted in $300,000+ in savings.•Managed the migration of store and online giftcards to First Data, saving $100,000 and improving customer experience. •Led weekly discussions among external and internal partners to discuss defects, open issues, future projects and assessed the impact of potential changes to all stakeholders involved.•Mentored and trained a team of retail systems analysts and created a recognition program which increased department morale and productivity. Show less

IT Project Manager / Sr Business Systems Analyst

• Mar 2008 - May 2015

• Earned ownership of all retail store applications, serving as critical business liaison to IT Division’s Network, Database, SAP ERP, and Loss Prevention Groups.• Primary lead of all IT projects for retail business unit, developing and managing project plans, scopes, schedules, and onshore/offshore resources including writing test cases and delivering quality results with UAT. • Led a $5 million implementation of new retail system for over 80 Canadian stores. Components included POS hardware, credit/debit integration, CRM, Sales Audit and SAP integration.•Managed the development and implementation of the POSDM Sales Audit system saving the company over $500k. •Managed the implementation of Price Cards affecting over 400 end users and saving more than 30% of manual work.•Achieved stakeholder buy-in and managed the SAPXI upgrade to version 7.3 •Improved Sony's existing General Ledger process by identifying deficiencies and implementing process improvements for both Sony of Canada and US.•POS Lead on the implementation of EMV across 80 Canadian stores. Show less

POS Team Lead

• Mar 2006 - Feb 2008

• Spearheaded development of new programs to improve existing applications, conduct root cause analysis, and oversee debugging and issue/defect resolution.• Elevated stability and scalability of POS environment & slashing application incidents by more than 80%.• Partnered with internal auditors to meet SOX requirements and ensure PCI compliance.• Provided staff training, and documented problem issues and resolutions, which resulted in 20% fewer incidents logged and faster resolution times. Show less

Sr Programmer/ Analyst

• Mar 2005 - Mar 2006

Sr Technical Systems Analyst

• 1999 - 2005