Experience

Berkley Select (a Berkley Company)

• United States
• Insurance
• 1 - 100 Employee

• Business Analyst II

  • Nov 2021 - Present

  Chicago, Illinois, United States

• Business Analyst

  • Jan 2020 - Nov 2021

  Chicago, Illinois, United States

• Senior Technology Infrastructure Administrator

  • Jan 2014 - Jan 2020

  Chicago, Illinois, United States Server administrator for our on-site data center consisting of Windows Server 2008 R2 and 2016 physical servers as well as our VMWare based virtual environment which consists of Dell PowerEdge Servers and NetApp SAN. • Develop best practices for virtual server deployments, maintenance and templates • Use VMWare vRealize to right size and adjust virtual environment as needed • Backup administrator for daily backups, including scheduling, restores, and issue resolution. Also plan and… Show more Server administrator for our on-site data center consisting of Windows Server 2008 R2 and 2016 physical servers as well as our VMWare based virtual environment which consists of Dell PowerEdge Servers and NetApp SAN. • Develop best practices for virtual server deployments, maintenance and templates • Use VMWare vRealize to right size and adjust virtual environment as needed • Backup administrator for daily backups, including scheduling, restores, and issue resolution. Also plan and implement hardware and software upgrades in relation to the backup solution • Process quarterly GRC testing of IT processes based on corporate standards • Work with Infrastructure leadership/team on planning and implementation of disaster recovery site • Train and act as technical lead for desktop support staff • Plan and roll out of Windows 10 upgrades for desktops and laptops

• Technology Infrastructure Administrator

  • Jun 2006 - Jan 2014

  Greater Chicago Area Operated as the single point of contact for desktop related issues for 150 users (local and remote). Also acted as server administrator for our on-site data center consisting of Windows Server 2003 and 2008 R2 environment using Dell PowerEdge Servers. • Supported Dell and Lenovo workstation/laptops, HP printers and iOS/Android mobile technologies • Backup administrator using CA Arcserve (scheduling, processing and restores) • Planned, scheduled and implemented desktop hardware… Show more Operated as the single point of contact for desktop related issues for 150 users (local and remote). Also acted as server administrator for our on-site data center consisting of Windows Server 2003 and 2008 R2 environment using Dell PowerEdge Servers. • Supported Dell and Lenovo workstation/laptops, HP printers and iOS/Android mobile technologies • Backup administrator using CA Arcserve (scheduling, processing and restores) • Planned, scheduled and implemented desktop hardware refreshes. Managed all aspects of Windows XP to Windows 7 upgrade, including user communication, training, and post upgrade support • Implemented Microsoft Office upgrade from 2007 to 2010, and 2010 to 2013. Created and presented user training and post upgrade support • Member of the team that implemented a new Helpdesk solution (TechExcel). Helped with determining SLAs, and end user training and documentation • Developed and implemented Windows server patching process using Microsoft WSUS • Assisted the Infrastructure Architect on planning and implementing the initial iteration of our VMWare based virtual environment • Researched and developed best practices for virtual and physical server builds • Administrated Active Directory for new equipment, new employee, and new groups



Nautilus Insurance Group (a Berkley Company)

• United States
• Insurance
• 100 - 200 Employee

• System Support Specialist

  • Jan 2005 - Jun 2006

  Phoenix, Arizona Area Performed server builds, monitored/right-sized resources, and troubleshot issues for Windows based server environment. Acted as technical lead and mentor for desktop support team. Scheduled maintenance of mission critical equipment for data center (UPS, backup generator). Continued responsibilities of previous position prior to promotion.

• Computer Support Specialist

  • Oct 2003 - Jan 2005

  Phoenix, Arizona Area Planned, implemented and oversaw the initial Nautilus helpdesk. Created workflows, processed metrics, and trained IT staff on use of software (Track-It). Supported 225 users, local and remote, for issues involving Dell computers and Windows operating systems. Performed daily backups, scheduling, restores and problem resolution. Processed and budgeted technology procurement for the IT department and company.



iPhysicianNet

• Support Engineer

  • May 2001 - Aug 2003

  Phoenix, Arizona Area Offered primary support for pharmaceutical clients using proprietary video conferencing application that resided on custom built Hitachi desktops. Also, troubleshot client's telco, network, and application related issues. Provided internal company support for Windows based desktops, laptops and various peripherals.



Integrated Information Systems

• Technical Analyst

  • Apr 2000 - May 2001

  Phoenix, Arizona Area Provided internal company desktop support for Windows based desktops, laptops and peripherals via phone and desk-side. Acted as initial contact and support for customers reporting issues regarding their hosted sites. Monitored server equipment in the Network Operations Center.