Director, Market Ops - Trading Support EMEA

• Oct 2022 - Present

Managing Director - Operations

• Feb 2009 - Jan 2022

MANAGING DIRECTOR OPERATIONS • Built the fixed income operations team and processes when a new Fixed Income department started in London for EMEA trading • Covered all on-boarding, trade support, settlement and reconciliations for Fixed Income • Split out the Client Services functions from Settlements and Operations to focus on better client support and training • Added over 250+ clients in the last three years across equities and fixed income • Responsible for All on-Boarding, Anti-Money Laundering and KYC documentation from initial client contact through to trading HEAD OF INTERNATIONAL OPERATIONS • Managed three Operations teams in London, Hong Kong and Sydney, working closely with operations and IT development teams in the US to build BTIG’s international brokerage trading for equities • Responsible for Client On-Boarding, Middle office support, Settlements, Reconciliations and CSA arrangements • Focus on operational improvements, efficiency and global order flow across all offices • Set up Middle Eastern Third-Party settlements to enable access to over 50+ equity markets Show less

Head of Client Services, Asia and Japan

• Jun 2008 - Feb 2009

• Managed two client services teams in Tokyo, Japan and Hong Kong • Teams were responsible for Equity Client On-Boarding and account maintenance, Direct Market Access (DMA) daily support and day to day client queries • Lead on-boarding for electronic DMA connectivity and approval for all clients connecting to BNP Paribas to trade into Asian markets • Revised the account opening strategy to build a global process, resulting in account approvals happening 60% faster • Worked with the US and Hong Kong to set up an Introducing Broker relationship between the offices to streamline US account access into Asia Show less

Director, Operations

• Jan 2004 - Mar 2008

• Managed three London based operations teams covering Institutional European Operations with a total of 27 employees. Covering Middle Office, Client Services and Settlements • Management and training of Global Institutional Client Services of 10 people with offices in London, New York, Hong Kong and Tokyo • Chair of the Institutional Credit Committee - Instituted a mandatory review of all debit accounts resulting in a 92% drop in client debts on CSA and Soft Dollar accounts • Responsible for business sign-off and testing of the institutional website and functional development and user applications • Head of the International Charity Committee and managed their budget Show less