Information Systems Project Manager/Information Services Assistant Manager

• Nov 2018 - Present

Project Analyst/QA Manager/Customer Support Manager

• Jul 2017 - Aug 2018

● Devised and implemented multiple test plans for mobile applications including distracted driving apps, a telemedicine app, and a temperature monitoring app. ● Lead the quality assurance department via managing the project schedule, and biweekly sprints. ● Exhibited exceptional project management skills via managing the life cycle of the software from training and implementation to managing pilot programs and leading the customer service department. ● Devised and implemented multiple test plans for mobile applications including distracted driving apps, a telemedicine app, and a temperature monitoring app. ● Lead the quality assurance department via managing the project schedule, and biweekly sprints. ● Exhibited exceptional project management skills via managing the life cycle of the software from training and implementation to managing pilot programs and leading the customer service department.

Customer Success Specialist

• Nov 2016 - Jun 2017

● Demonstrated excellent customer relationship management and provided superior end user support leveraging my analytical and problem solving skills. ● Proven in time management and multi-tasking in a high-volume, fast paced environment, while providing customers with positive interactions. ● Reviewed and identified potential opportunities for process improvement, implemented standardized operating processes, and provided training both internally and externally. ● Demonstrated excellent customer relationship management and provided superior end user support leveraging my analytical and problem solving skills. ● Proven in time management and multi-tasking in a high-volume, fast paced environment, while providing customers with positive interactions. ● Reviewed and identified potential opportunities for process improvement, implemented standardized operating processes, and provided training both internally and externally.

Client Care Department Supervisor/Project Manager/Implementation Manager

• Jul 2015 - Oct 2016

● Supervised, mentored, trained, and disciplined 10 customer support staff for an electronic medical records company. ● Supported the full software development lifecycle which included defining business requirements, creating technical specifications, and improving the software to meet clients needs. ● Displayed strong leadership skills that lead to being promoted to a project manager and then to department supervisor within six months of employment.

Case Manager/Program Director

• 2013 - 2014

● Worked to pursue goals of the agency that were previously not being achieved. Resulted in passing a state audit on the first attempt with 100% compliance. ● Coordinated operational functions within the organization which included development of client care plans, revenue streams, coordination of case management, and management of entitlements. Instrumental in training staff members via defining roles and responsibilities, and prioritizing tasks to manage time efficiently. Worked to pursue goals of the agency that were previously not being achieved. Resulted in passing a state audit on the first attempt with 100% compliance. ● Coordinated operational functions within the organization which included development of client care plans, revenue streams, coordination of case management, and management of entitlements. Instrumental in training staff members via defining roles and responsibilities, and prioritizing tasks to manage time efficiently.