Experience

Soluta, Inc.

• United States
• Software Development
• 1 - 100 Employee

• EDI Developer

  • Jun 2023 - Present



Santander

• Spain
• Banking
• 700 & Above Employee

• Business Analyst

  • Mar 2018 - Mar 2019

  As a data analyst, I was responsible for ETL transactions on Oracle database systems. I successfully managed and optimized the organization's database system, ensuring its reliability, security, and performance. I also spearheaded the implementation of Santander GO, an incentive project aimed at boosting the Net Promoter Score on the Call Center area, which led to significant improvements in customer satisfaction. Additionally, I proposed new strategies for enhancing customer experience by leveraging data analysis and identifying opportunities for improvement. Show less

• Financial Business Analyst

  • Apr 2014 - Feb 2018

  I was responsible for analyzing financial data to identify trends, risks, and opportunities for our organization. In addition, I managed the variable compensation of over 4,000 sales managers, ensuring timely and accurate payouts.Using my expertise in MSSQL database systems, I designed and maintained our database infrastructure, ensuring that our systems were secure, efficient, and functioning optimally. I also proposed new strategies to enhance sales performance by analyzing sales data and identifying areas for improvement. Show less



Santander

• Spain
• Banking
• 700 & Above Employee

• Internship Business Analyst

  • Jun 2012 - Feb 2014

  Developed and generated reports that highlighted key performance indicators (KPIs) and trends in the organization's transactional data, enabling stakeholders to make data-driven decisions. Developed and generated reports that highlighted key performance indicators (KPIs) and trends in the organization's transactional data, enabling stakeholders to make data-driven decisions.



Accesstage

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Internship Customer Support

  • Jun 2011 - May 2012

  •Worked closely with customers to understand their needs and concerns, providing timely and effective solutions to any problems they encountered. •Worked closely with customers to understand their needs and concerns, providing timely and effective solutions to any problems they encountered.