Research and Insights Manager

• Jan 2021 - Present

Working within the Strategy team to provide insights and early stage analysis on market trends, business information and data. Working to specific briefs and requests from clients and internal stakeholders, to provide robust information from reliable sources, including third party analyst reports, company reports and a variety of data sets.

Business Development Manager

• Jan 2019 - Jan 2021

Marketing / Client Services

• Dec 2014 - Dec 2018

Having been promoted from Office Manager, my new role allows me to actively work with all aspects of the business working to collect and analyse business and customer requirements. Including: • Competitor research and analysis • Project lead on Customer Journey Analysis for leading VOD service • Creating and updating product support documentation and process mapping • Updating and maintaining the company website and blog - Wordpress CMS, using HTML, CSS and PHP • Managing Salesforce CRM and report generation • Copywriting for outbound marketing communications, email campaigns and social media • Reporting and analysing inbound marketing results in Google Analytics Show less

Deputy Manager

• Jul 2012 - Nov 2014

The main focus of my role at the GFP was to provide support to the Manager and aid in the smooth running of the business. A local charity aimed at helping people on low incomes, my role included serving customers, answering queries, ensuring all staff and volunteers were well motivated and working efficiently. Along with daily and weekly banking duties. I also was to ensure that high standards for customer service and health and safety were met. Along side the daily duties I was in charge of promotion and marketing for the project by liaising with local radio stations, newspapers and the local community. Show less

Assistant Manager and PA to Owner

• Jul 2010 - May 2012

During my time within this role my main responsibility was to maintain an efficient and productive work environment. This included: managing the accounts, stock ordering, analysing sales and providing monthly forecasts along with promotion and marketing of the business. As well as staff management, I was expected to interview potential employees, complete appraisals and performance reviews and ensure the well being of all staff members. During my time within this role my main responsibility was to maintain an efficient and productive work environment. This included: managing the accounts, stock ordering, analysing sales and providing monthly forecasts along with promotion and marketing of the business. As well as staff management, I was expected to interview potential employees, complete appraisals and performance reviews and ensure the well being of all staff members.

Studio Manager

• Jul 2009 - May 2010

Working for Nikole Lowe, who featured in the TV series 'London Ink', my role at Good Times was to maintain the day to day running of the studio, taking bookings, consulting with clients, as well as maintaining the studio accounts. On occasion I was required to book, organise and run a stand at conventions to promote the studio and artists, including The London Tattoo Convention, Brighton and Milan. I also provided support to each of the artists - organising their diaries and workload as well as providing P.A. support to Nikole. Show less

Credit Controller

• Feb 2007 - Jun 2009

Working along side the Accounts Assistants my key task was to manage a sales ledger, ensuring debt collection in a timely manner.

Accounts Assistant

• Apr 2005 - Feb 2007

Processing invoices for a sales ledger