Operations Manager

• Aug 2020 - Present

Led teams of between 20-45 customer service and tech support agents, Monitored KPIs, Quality Assurance, and Live Calls. Coached agents with monthly reviews, developed wikis and training guides and created Quality Assurance programs for inbound call programs, outbound call programs, chats, and emails. Proficient in both Google Suite and Microsoft Office.

Quality Assurance

• Jun 2017 - Aug 2020

Quality Assurance for a telecommunications and technical support company. Audit customer service agents to make sure they are complying with standards and observe customer support agents for their official file.

Customer Service Representative

• May 2016 - Jun 2017

Moderator

• Jul 2020 - Present

Moderator for multiple affiliate streamers on Twitch and Discord. Also assist in content creation for YouTube, TikTok, Instagram, and Twitter. Moderator for multiple affiliate streamers on Twitch and Discord. Also assist in content creation for YouTube, TikTok, Instagram, and Twitter.

Editor

• Apr 2016 - Present

Writing, editing, proofreading, and story development for various clients’ screenplays and novels. Worked with clients writing content for blogs, cookbooks, and novels. Created, tested, and photographed recipes for multiple clients. Writing, editing, proofreading, and story development for various clients’ screenplays and novels. Worked with clients writing content for blogs, cookbooks, and novels. Created, tested, and photographed recipes for multiple clients.

Independent Consultant

• Nov 2016 - Sep 2022

Web Search Evaluation using Excel and annotation tools, specifically evaluating online search results using detailed criteria. Web Search Evaluation using Excel and annotation tools, specifically evaluating online search results using detailed criteria.

Recipe Developer & Auditor - Independent Contractor

• Mar 2018 - Jul 2021

Develop recipes for specialty diets and audit the current database to make sure it is up to current diet standards. Worked on recipes for the Keto diet, Paleo diet, AIP diet, Low Carb diet, Lower Fat diet, Vegetarian diets, and Real Food diets. Develop recipes for specialty diets and audit the current database to make sure it is up to current diet standards. Worked on recipes for the Keto diet, Paleo diet, AIP diet, Low Carb diet, Lower Fat diet, Vegetarian diets, and Real Food diets.

Recipe Auditor - Independent Contractor

• Oct 2018 - Jan 2019

Audited the entire recipe database for Traeger Grills so that each recipe was consistent on the whole platform to company standards and temperature safety protocols. Audited the entire recipe database for Traeger Grills so that each recipe was consistent on the whole platform to company standards and temperature safety protocols.

Office Manager

• Dec 2009 - Mar 2016

Full Time Office Manager & dog walker and cat visitor. happypetcare.net Full Time Office Manager & dog walker and cat visitor. happypetcare.net

Treasurer

• Apr 2012 - Sep 2013

Takes care of the accounts for GBYD, plans events and fundraising, and organizes agendas for meetings. Takes care of the accounts for GBYD, plans events and fundraising, and organizes agendas for meetings.

Assistant Chef

• Sep 2012 - Feb 2013

Responsible for the "chef's corner" preparing hot entree items and serving customers Responsible for the "chef's corner" preparing hot entree items and serving customers

First Cook

• Sep 2010 - Sep 2012

Prepared specials, soups, and catering daily, and filled in on other stations as needed. Prepared specials, soups, and catering daily, and filled in on other stations as needed.

Assistant to Conference Director

• May 2012 - May 2012

Live-tweeting & assistant duties to the Conference Director for the Collaborative Institute for Oceans, Climate, and Security’s 2012 conference, including on-site assistantship to Gov. Deval Patrick and Naval Secretary Ray Mabus. Live-tweeting & assistant duties to the Conference Director for the Collaborative Institute for Oceans, Climate, and Security’s 2012 conference, including on-site assistantship to Gov. Deval Patrick and Naval Secretary Ray Mabus.

Line Cook

• Apr 2010 - Sep 2010

Dinner service salad station, fry station, and dessert station. Dinner service salad station, fry station, and dessert station.

Line Cook

• May 2009 - Nov 2009

Dinner service salad station, saute station, grill station, and desserts, also did catering - cold platters, special dessert orders, and hot meals. Dinner service salad station, saute station, grill station, and desserts, also did catering - cold platters, special dessert orders, and hot meals.

Music & Sound Effects

• Apr 2008 - Aug 2008

Did the music and sound effects during games for in between inning entertainment. Did the music and sound effects during games for in between inning entertainment.

Intern

• Aug 2007 - Dec 2007

Interned in the writer's office, assisting the Assistant Writer, making copies, answering phones, and writing synopsis for online content for the season. Interned in the writer's office, assisting the Assistant Writer, making copies, answering phones, and writing synopsis for online content for the season.

Sales Associate

• May 2004 - Sep 2006

Worked in the Computer and Wireless Departments Worked in the Computer and Wireless Departments

Intern

• Sep 2002 - Dec 2002

Answered phones, assisted in making Audio Press Kits, attended press conferences. Answered phones, assisted in making Audio Press Kits, attended press conferences.

Assistant Manager

• Jun 1998 - Aug 2002

Managed Small Movie Theater Managed Small Movie Theater

Intern

• Feb 2002 - May 2002

worked in fingerprinting forensics, developing fingerprints on paper and helping conduct research. worked in fingerprinting forensics, developing fingerprints on paper and helping conduct research.