Jade Griffin (McArthur)

Manager Customer Engagement & Marketing at Maitland City Council, Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Merewether, New South Wales, Australia, AU
Skills

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Bio

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5.0

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Rachel MacLucas

Jade is a proactive and skilled marketing professional. Her enthusiasm and dedication to get the job done make her a valuable asset to the organisation and a well liked and respected member of her team.

David Evans PSM

Jade is a very capable and committed tourism and marketing professional. Jade uses initiative, knowledge, experience and great people skills to achieve swuccesful project outcomes, and is a great team contributor.

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Credentials

  • Certificate of Engagement
    International Association for Public Participation (IAP2) Australasia
    Aug, 2020
    - Nov, 2024

Experience

  • Maitland City Council, Australia
    • Australia
    • Government Administration
    • 100 - 200 Employee
    • Manager Customer Engagement & Marketing
      • Feb 2022 - Present

      Lead and manage the department across the multi-disciplinary fields of marketing, communications, graphic design, community engagement and customer experience. Working in partnership with others leaders across the organisation, providing strategic guidance and advice on a wide range of issues, as well as playing an active role in program delivery within the department functions. Being an active member of the Corporate Leadership Group.

    • Program Lead - Customer Experience (Customer Driven Transformation)
      • Jul 2021 - Present

    • Coordinator Customer Engagement & Communication
      • Mar 2020 - Jul 2022

      Coordinate the day to day success of teams that deliver Council’s customer experience, community engagement and communications. An integral part department leadership team, focused on ensuring staff have the tools they need to deliver exceptional experiences for the community. Delivery of Maitland's Customer Experience Plan and management complex projects through innovation and collaboration. Active champion of Maitland's Guiding Principles in the delivery of plans, programs, procedures and systems focussed on the objectives of the Delivery Program. Show less

    • Operations Manager Marketing & Communication (secondment)
      • Jul 2020 - Oct 2020

    • Team Leader Marketing
      • Mar 2015 - Mar 2020

      Responsible for the development and implementation of marketing strategies across Council. Management and delivery of branding guidelines.

    • Operations Manager Marketing & Communications (secondment)
      • Jul 2019 - Nov 2019

  • City of Newcastle, Australia
    • Australia
    • Government Administration
    • 300 - 400 Employee
    • Marketing (contract)
      • Jun 2014 - Mar 2015

  • All Australian Journeys
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • Marketing Manager
      • Jul 2011 - Jul 2013

  • Maitland City Council, Australia
    • Australia
    • Government Administration
    • 100 - 200 Employee
    • Tourism Promotions Officer (Parental leave)
      • Jun 2010 - Jun 2011

  • Tourism Hunter
    • Australia
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Marketing Executive
      • May 2005 - Jun 2010

Education

  • Curtin University
    Postgraduate Certificate, Psychology in Business and Management
    2021 - 2022
  • University of Newcastle
    Business, Business, Marketing, Tourism
    2011 - 2015
  • TAFE NSW
    Diploma, Management
  • TAFE NSW
    Certificate 4, Marketing
  • Local Government Training Institute
    Certificate 3, Business Administration
  • Local Government Training Institute
    Certificate 2, Business
  • Trade & Investment Office of Liquor Gaming & Racing
    Certificate, RSA & RCG
  • Curtin University
    Post Graduate Certificate - Psychology in Business and Management
    2021 - 2022

Community

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