Experience

Lemonade

• United States
• Insurance
• 700 & Above Employee

• Property Claims Advocate

  • Jul 2019 - Aug 2020

  Phoenix, Arizona Area -Contact via phone and email the Lemonade Users to discuss their loss -Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims. -Review vendors estimates and reports -Explain coverage of the loss, assists policyholders with itemization of damages, emergency repairs, and additional living arrangements. -Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU… Show more -Contact via phone and email the Lemonade Users to discuss their loss -Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims. -Review vendors estimates and reports -Explain coverage of the loss, assists policyholders with itemization of damages, emergency repairs, and additional living arrangements. -Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim. -Assist the Catastrophe team with overflow. -Settle property losses quickly and efficiently Show less



Houzz

• United States
• Software Development
• 700 & Above Employee

• Sales Representative

  • Oct 2018 - Jul 2019

  Tempe, Arizona -Prospected new business partners across the U.S. and Canada through outbound calls -Assessed business needs of small to medium-sized businesses -Consulted with professionals on how to effectively market their business on Houzz.com -Managed the full sales cycle, from securing new business partnerships to facilitate a smooth onboarding process for the professional



Allstate

• United States
• Insurance
• 700 & Above Employee

• Inside Property Adjuster

  • Apr 2016 - Oct 2018

  Phoenix, Arizona Area • Handle losses that do not require an outside adjuster's inspection and works with clients • Review the insurance policy, review reports and photos, evaluate damages, determine loss coverage and authorize payments • Provides compassionate service that is fast, fair and easy to ensure customer retention • Make and maintain a connection with the customer by understanding and meeting their needs; serve the customer with empathy; and follow up to ensure that… Show more • Handle losses that do not require an outside adjuster's inspection and works with clients • Review the insurance policy, review reports and photos, evaluate damages, determine loss coverage and authorize payments • Provides compassionate service that is fast, fair and easy to ensure customer retention • Make and maintain a connection with the customer by understanding and meeting their needs; serve the customer with empathy; and follow up to ensure that customer needs have been met. • Investigate, negotiate and settle basic property or liability insurance claims. Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Outside Sales Representative

  • Jun 2015 - Apr 2016

  Phoenix, Arizona Area • Sold auto, home, life and other insurance products to individuals and Affinity groups within assigned territory using consultative selling techniques. • Counseled and advised prospects and policyholders on matters of protection and coverage. • Developed and maintained business relationships with policyholders and within community • Participated in various incentive programs and contests designed to support achievement of production goals • Met… Show more • Sold auto, home, life and other insurance products to individuals and Affinity groups within assigned territory using consultative selling techniques. • Counseled and advised prospects and policyholders on matters of protection and coverage. • Developed and maintained business relationships with policyholders and within community • Participated in various incentive programs and contests designed to support achievement of production goals • Met goals for volume of quality new business quoted and written within company guideline Show less



University of Missouri Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Diet Clerk

  • May 2013 - Jun 2015

  • Prepared dietary information for use by kitchen personnel in preparation of foods for hospital patients • Maintained efficient dietetic service communications with a team of nineteen professionals • Processed all patient menus, diet orders, diet changes, and telephone messages as well as maintained confidential records for the diet office • Communicated effectively with patients, family and staff regarding patient's diet • Trained new employees on company policies… Show more • Prepared dietary information for use by kitchen personnel in preparation of foods for hospital patients • Maintained efficient dietetic service communications with a team of nineteen professionals • Processed all patient menus, diet orders, diet changes, and telephone messages as well as maintained confidential records for the diet office • Communicated effectively with patients, family and staff regarding patient's diet • Trained new employees on company policies and procedures Show less



University of Missouri-Columbia

• United States
• Higher Education
• 700 & Above Employee

• ZOUlife Service Specialist /Lead/ Trainer

  • Dec 2012 - Jun 2015

  • Scheduled and processed spa appointments • Answered all calls received in ZouLIFE and ensured exemplary customer service to hundreds of customers a week • Schedule TigerX participants for fitness classes • Managed appointments and sales for Personal Training • Promoted deals and specials along with services and helped to meet and exceed monthly sales goals • Hired and supervised staff • Provided guidance, counseling, training, coaching and administered corrective action •… Show more • Scheduled and processed spa appointments • Answered all calls received in ZouLIFE and ensured exemplary customer service to hundreds of customers a week • Schedule TigerX participants for fitness classes • Managed appointments and sales for Personal Training • Promoted deals and specials along with services and helped to meet and exceed monthly sales goals • Hired and supervised staff • Provided guidance, counseling, training, coaching and administered corrective action • Performed regular evaluations to provide appropriate, constructive feedback to ensure quality standards are met • Created monthly shift schedules and updated training materials Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Pharmacy Associate

  • Mar 2012 - Dec 2012

  • Provided excellent customer Service and answered all questions thoroughly • Suggested best alternative product and distributed medicines to customers • Maintained a strong work ethic and reputation as a reliable and outstanding associate • Assisted in sales and distribution of products to customers



Defense Commissary Agency

• Customer Service | Cashier

  • Oct 2009 - Aug 2010

  • Verified military personnel identification • Received payment by cash, check, credit cards or vouchers • Processed merchandise returns and exchanges • Resolved customer complaints and ensured customer satisfaction