Experience

Duo Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Staff Accountant II

  • Jul 2018 - Jul 2019

  Ann Arbor, MI - Month end reconciliation and entries for Accounts Receivable - Investigation and resolution of escalated collections issues - Continued collaboration with MSP team to automate billing/collections processes while maintaining billing support - Identify and accrue monthly Partner referral commissions Communicate with customers via email and phone to investigate and resolve customer inquiries or issues · Process over 300 Zendesk tickets per month - Daily cash posting and credit… Show more - Month end reconciliation and entries for Accounts Receivable - Investigation and resolution of escalated collections issues - Continued collaboration with MSP team to automate billing/collections processes while maintaining billing support - Identify and accrue monthly Partner referral commissions Communicate with customers via email and phone to investigate and resolve customer inquiries or issues · Process over 300 Zendesk tickets per month - Daily cash posting and credit card reconciliation

• Staff Accountant

  • Jun 2016 - Jul 2018

  Ann Arbor, MI - Accounting Tiger Team member for MSP implementation - Coordinate deployment of Collections Module in Intacct - Clean up Referral and Resale Partner processing - Verify and process over 100 expense reports weekly in Expensify for domestic and international employees - Initiate collection efforts by monitoring customer accounts for non-payment, delayed payments and other irregularities



State Farm

• United States
• Insurance
• 700 & Above Employee

• Associate in the Bank Operations Center

  • Jan 2016 - Jun 2016

  Bloomington/Normal, Illinois Area - Activate and decline customer accounts through all receiving channels: e-sign, paper, fax, and inbox. - Review and verify customer information by running inquiries such as IDV, OFAC, Qualifile, and ChexSystems. - Maintain a continued knowledge of banking procedures and products. - Demonstrate and train associates on fax and inbox processes.



Illinois Wesleyan University

• United States
• Higher Education
• 400 - 500 Employee

• Information Specialist

  • Jun 2014 - Nov 2015

  Bloomington/Normal, Illinois Area - Processed gifts and pledges while adhering to and enforcing procedures related to donor intent, CAE, IRS, and FASB guidelines. - Verified others’ gift processing and ran integrity reports to identify predictable errors in data and processes. - Maintained and established standards for the office related to Quid Pro Quo and allocations. - Developed a training manual to create a general source of knowledge for and specifics required to build an allocation. - Assisted in the… Show more - Processed gifts and pledges while adhering to and enforcing procedures related to donor intent, CAE, IRS, and FASB guidelines. - Verified others’ gift processing and ran integrity reports to identify predictable errors in data and processes. - Maintained and established standards for the office related to Quid Pro Quo and allocations. - Developed a training manual to create a general source of knowledge for and specifics required to build an allocation. - Assisted in the internal audit of the endowed funds of the university. - Worked with the Business Office at the fiscal year end to identify discrepancies between actual funds and gift allocations. Show less



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Logic Tutor

  • Jan 2015 - Oct 2015

  Bloomington/Normal, Illinois Area - Work effectively with students to increase their proficiency in Logic, a division of Philosophy and a general education requirement of the university. - Assist students with developing study strategies. - Coordinate multiple schedules in order to provide services to many students.



Commerce Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Sep 2013 - May 2014

  Bloomington/Normal, Illinois Area - Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. - Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. - Resolve problems or discrepancies concerning customers' accounts.



Beattie Master Pool and Spa

• Sales Associate

  • May 2010 - Jun 2013

  Saginaw, Michigan Area - Describe chemicals and products to explain use, operation, and care of products. - Receive and process cash and credit payments and verify end of day bank bag balancing. - Estimate and quote pool sales. - Test water to evaluate chemical balance.



Independent Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Dec 2010 - May 2013

  Saginaw, Michigan Area - Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. - Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. - Resolve problems or discrepancies concerning customers' accounts.