Darini Rocha
Client Support Specialist at Markit- Claim this Profile
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Português Native or bilingual proficiency
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English Native or bilingual proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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Advanced Branding
LinkedInMar, 2022- Nov, 2024 -
Become a Public Relations Specialist
LinkedInMar, 2022- Nov, 2024 -
Branding Foundations
LinkedInMar, 2022- Nov, 2024 -
Marketing Communications
LinkedInMar, 2022- Nov, 2024 -
Public Relations Foundations
LinkedInMar, 2022- Nov, 2024 -
Public Relations Foundations: Media Training
LinkedInMar, 2022- Nov, 2024 -
Repairing Your Reputation
LinkedInMar, 2022- Nov, 2024 -
Shane Snow on Storytelling
LinkedInMar, 2022- Nov, 2024 -
Social Media Monitoring: Strategies and Skills
LinkedInMar, 2022- Nov, 2024 -
Writing a Press Release
LinkedInMar, 2022- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInFeb, 2022- Nov, 2024 -
Media Relations Foundations
LinkedInFeb, 2022- Nov, 2024 -
Persuading Others
LinkedInFeb, 2022- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInFeb, 2022- Nov, 2024
Experience
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Markit
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Estonia
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IT Services and IT Consulting
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100 - 200 Employee
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Client Support Specialist
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Aug 2022 - Present
- Assisting on the handle of business accounts from 3+ countries such as US,BR,MX,CA,PT. - Managing LinkedIn pages for 5 countries by creating content for those pages. - Providing outstanding solutions to Markit customers in the Americas and Portugal Region, supporting the expansion to Americas Region. - Looking after our customer orders, inquiries and warranty cases. - Use internal and external sources to understand the issues happened with client's orders, and formulate solutions based on the situation. - Communicate with our partners and clients improving processes and relationships. - Work with the team to ensure smooth day-to-day operations. Show less
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HEAL Innovations, Inc.
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Communications Specialist
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Dec 2021 - Jul 2022
- Managed social media marketing and planned the calendar for 3+ channels on social media. - Implementation of the communication strategy, including media outreach and social media content creation. - Research and writing of press releases and content for the company's social media. - Working with key internal role-players to brainstorm content ideas in line with the company’s strategy and support of various brand initiatives. - Supporting and evaluating the results of communication campaigns with the team. Show less
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Reach
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United States
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Telecommunications
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1 - 100 Employee
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Insurance Verification Specialist
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Sep 2021 - Dec 2021
- Completed a form for each patient with information about their current dental plan. - To complete the form with the patient's information, I used internal and external data sources, and also called the insurance companies, to verify the information. - Close attention to detail in order to fill the form with the correct information. - Completed a form for each patient with information about their current dental plan. - To complete the form with the patient's information, I used internal and external data sources, and also called the insurance companies, to verify the information. - Close attention to detail in order to fill the form with the correct information.
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SilverTap
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United States
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Advertising Services
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1 - 100 Employee
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Inbound and Outbound Representative
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May 2021 - Sep 2021
- I provided outstanding customer service by looking after customer orders and inquiries; - I identified new sales opportunities and sold them to our clients; - I asked appropriate questioning to understand and identify customer issues; - Analysis of customer issues and assistance in resolving them in a friendly tone in the required timeframe. - I provided outstanding customer service by looking after customer orders and inquiries; - I identified new sales opportunities and sold them to our clients; - I asked appropriate questioning to understand and identify customer issues; - Analysis of customer issues and assistance in resolving them in a friendly tone in the required timeframe.
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Founder and Teacher
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Nov 2020 - May 2021
- I created an online school to teach Spanish to Brazilian people. - The tasks included teaching individual classes as a Spanish teacher and creating my online course for those that didn't have time and money to join the respective classes. - I managed Instagram, creating content, engaging people with my posts, planning lives, and answering people's questions. - I created an online school to teach Spanish to Brazilian people. - The tasks included teaching individual classes as a Spanish teacher and creating my online course for those that didn't have time and money to join the respective classes. - I managed Instagram, creating content, engaging people with my posts, planning lives, and answering people's questions.
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The Church of Jesus Christ of Latter-day Saints
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United States
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Religious Institutions
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700 & Above Employee
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Corporate trainer
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Dec 2018 - Dec 2020
- I planned and provided Portuguese, English, and Spanish training to more than 250 people from different parts of the world. - Advising individuals and teams to set goals and plans to ensure they perform their responsibilities according to what they learned in training. - Collection of feedback on completed training to evaluate and measure results and make improvements on my training where required. - I planned and provided Portuguese, English, and Spanish training to more than 250 people from different parts of the world. - Advising individuals and teams to set goals and plans to ensure they perform their responsibilities according to what they learned in training. - Collection of feedback on completed training to evaluate and measure results and make improvements on my training where required.
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Toyota do Brasil
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Brazil
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Motor Vehicle Manufacturing
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700 & Above Employee
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Administrative assistant
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Jan 2016 - Dec 2016
- I assisted with the day-to-day office operations such as calling service providers, preparing documents for meetings, and preparing reports and graphs. - I coordinated the cleaning logistics in the painting sector, planning meetings with those responsible for cleaning the equipment and filling in meeting minutes. - I performed a project for cost reduction that impacted the reduced expenses of cleaning uniforms. With this project saved 18,000 euros per year. - I assisted with the day-to-day office operations such as calling service providers, preparing documents for meetings, and preparing reports and graphs. - I coordinated the cleaning logistics in the painting sector, planning meetings with those responsible for cleaning the equipment and filling in meeting minutes. - I performed a project for cost reduction that impacted the reduced expenses of cleaning uniforms. With this project saved 18,000 euros per year.
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Education
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2021 - 2026
Ensign College
Bachelor of Applied Communication, Comunicación, general -
Ensign College
Certificate, Social Media Marketing -
UNINOVE
Associate's degree, International Business/Trade/Commerce -
BYU-Pathway Worldwide
Certificate -
Senai São Paulo
Certificate, Administrative Assistant -
ETEC Fernando Prestes
Certificate, Construction
Community
