Senior Account Executive, Team Lead Commercial Sales

• Jan 2023 - Present

Account Executive, Mid-Market - EMEA French Territories

• Sep 2021 - Jan 2023

President’s Club Winner 2022 🏆 120% of annual attainment Q1 2022 - 94% Q2 2022 - 109% Q3 2022 - 121 % Q4 2022 - 149%

New Business Account Executive, Mid-Market - EMEA: French Territories

• Sep 2021 - Jan 2022

As of 2021, LastPass was spin-off as a standalone company out from LogMeIn. Responsibilities included: • Selling LogMeIn portfolio of both remote support (RSG) and Identity and Access Management solutions including but not limited to LastPass, Rescue, Central and GoToAssist • Managing the full sales cycle from beginning to end of both inbound and outbound lead generation within the mid-market segment in both France, Switzerland, Luxembourg and Belgium. As of 2021, LastPass was spin-off as a standalone company out from LogMeIn. Responsibilities included: • Selling LogMeIn portfolio of both remote support (RSG) and Identity and Access Management solutions including but not limited to LastPass, Rescue, Central and GoToAssist • Managing the full sales cycle from beginning to end of both inbound and outbound lead generation within the mid-market segment in both France, Switzerland, Luxembourg and Belgium.

Account Executive - North America (USA & Canada)

• Nov 2019 - Aug 2021

• FY2020 147% of annual attainment • FY2021 131% of annual attainment as of 08/21 • Promote and sell array of products and services within Product Portfolio (including parts, IoT products, obsolescence and services) by using upselling and cross-selling technique; • Work in close partnership with Regional Service Managers to ensure full account coverage and maximize on opportunities; • Build and maintain pipeline of sales opportunities throughout the full sales cycle; • Build and maintain customer relationship with existing customers base in North America by performing account management activities. Show less

Customer Care Manager

• Apr 2018 - Nov 2019

Within my tenure at Aritzia, I held multiple roles within the management team in Aritzia Support Office and retail stores in Vancouver and Montreal: Customer Care Manager, Support Office: • Tracked daily sales and inquiries ensuring business requirement and service levels are reached;• Provided coaching in meeting sales target and finding solution within a fast-paced and agile work space;• Facilitated diagnostic analysis and function as a liaison between internal stakeholders and users to maximize Sales Per Hour (SPH) and Inquiries Per Hour (IRPH) resolved through peak and non-peak business periods through both Retail and eCommerce channels;• Demonstrated outstanding business acumen through a proven sales track record of working closely with cross-functional teams in creating efficient systems optimizing operations and customer experience.Learning Leader, Customer Care Support Office:• Led formals onboarding training to new associates, supported new hires with active coaching and support, including deployment of bilingual training programs;• Managed change enablement facilitation: documented training materials and requirements; • Uphold expectations for meeting sales goals, creating outstanding customer experiences and invisible and seamless operations through training programs, coaching and feedback.Retail Sales Floor Manager, Montreal: • Lead overall store earnings by driving sales managing within a fast-paced environment;• Support store management team in leading sales team through optimization of client relationship management and operations. Show less

Bilingual eCommerce Associate, Customer Care

• Feb 2016 - Mar 2018

• Continuously maintained top 5 highest SPH across the department; • Engaged with existing and new customers via eCommerce and Retail channels (social media, live chat, email and phone) and created world class client experiences within a solution-sale environment;• Demonstrated strong relationship building by exceeding quarterly sales target;• Self-started leadership demonstrated through sales mentoring of new associates as well as being thesingle point of contact for bilingual associates. Show less