Experience

Litera

• United States
• Software Development
• 700 & Above Employee

• Product Manager

  • Jan 2022 - Present

  Responsibility for supporting and providing input into the long-term vision and strategy for the Litera Governance suite. To work with clients and prospects in our market sector to enhance our products and effectively communicate the value proposition it provides. Also responsible for managing the end of life processes for applicable products as the need arises. Responsibility for supporting and providing input into the long-term vision and strategy for the Litera Governance suite. To work with clients and prospects in our market sector to enhance our products and effectively communicate the value proposition it provides. Also responsible for managing the end of life processes for applicable products as the need arises.



Prosperoware

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Aug 2019 - Jan 2022

  Responsibility for supporting and providing input into the long-term vision and strategy for the Umbria product and to lead and manage the product development processes and releases. To work with clients and prospects in our market sector to enhance Umbria and effectively communicate the value proposition it provides.

• Senior Solutions Consultant

  • Feb 2017 - Aug 2019

  Responsible for providing pre-sales technical and business process expertise in support of the sales cycle. Providing guidance and assistance to prospective and existing clients with the leveraging of Prosperoware's products to contribute to and enhance their business performance.



Phoenix Business Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Global PMO Manager

  • Feb 2015 - Dec 2016

  Responsible for leading the Project Management Office (PMO), developing and implementing sound Project Management Methodologies and standards, resulting in an effective PMO function that is in harmony with the needs of the Phoenix Global business and it's clients.Includes coaching the project management team in day to day activities and maintaining a portfolio of projects that are run consistently. Implementing of new processes in consultation with both the internal business and it's clients is key, whilst ensuring that expectations are managed appropriately throughout the project life cycle to ensure that the client is at the heart of everything delivered by Phoenix. Show less

• Senior Project Manager

  • Nov 2013 - Jan 2015

  Responsible for managing the successful delivery of products and services for clients within the agreed specification, cost and timescales for Phoenix products and solutions leading to client satisfaction and successful transition from Pre Sales right through to support handover.



Star Computers

• Watford, United Kingdom

• Senior Consultant / Project Manager

  • Jan 2012 - Oct 2013

  Responsible for the implementation and project management of the STAR practice management software system to the accountancy market. Led teams to deliver large implementations in both the UK and US markets and worked closely with the sales team to assist with client requirements. Managed project workflow from pre sales through to project closure. Also involved in Business Process Analysis, General Consultancy, Change Management and Training. Assisted with development of support and sales handover process, and worked closely with the support team to ensure thorough handover of clients. Worked with clients and development team to scope and manage software enhancement requests and testing and implementation of changes. Show less



APS

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager (EMEA)

  • Dec 2009 - Jan 2012

  Responsible for the Advance and Advantage Suite Consulting Teams. Advance in the accounting arena and Advantage in the Legal arena prior to the Advantage team moving to NQueue Billback. Also responsible for Account Management and relationship building within the accountancy sector. Continued to be responsible for software implementations and project and budget management. Reporting on all consulting KPI's and working with international consulting teams to provide service to the UK and European accountancy market. Involved in the yearly planning process and introduced to the strategic planning processes for the UK arm of the business.Also provided CRM strategic planning and advice based on the APS CRM module and approach to both UK and US firms.Worked closely with other senior managers within the UK, NZ and Australia and also assisted with the pre sales process. Show less

• Client Services Team Leader

  • Feb 2009 - Dec 2009

  Responsible for software implementation and project management as well as overseeing the consulting team. Specialised in CRM and Business Intelligence Reporting and strategic CRM conversations. Introduced to Document Management - both APS software and Interwoven from both a process and application perspective.

• Senior Consultant

  • May 2005 - Jan 2009

  Involved in both support and consultancy to accounting practices across New Zealand. Responsible for the implementation of the APS software within several accountancy firms including process review, software implementation, project management, training and advice. Software included SQL Database skills and SQL Business Intelligence reporting.



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Software Support / IT Administrator

  • Oct 2002 - Apr 2005

  Managed Resourceware application including internal training, upgrades and support. Assisted with internal IT management, ISO9001 company system certification and general IT support both application and hardware. Assisted with systems review and business analysis of current processes. Managed Resourceware application including internal training, upgrades and support. Assisted with internal IT management, ISO9001 company system certification and general IT support both application and hardware. Assisted with systems review and business analysis of current processes.



Unisys New Zealand

• Auckland

• Helpdesk Analyst / Junior Team Leader

  • Jan 2001 - Oct 2002

  Involved bespoke Unix application support and general PC and hardware support. Also helped to manage client expected KPI's including reporting and assisted with general team management. Involved bespoke Unix application support and general PC and hardware support. Also helped to manage client expected KPI's including reporting and assisted with general team management.