Miranda Villarreal
Student Worker at University of Alaska Anchorage- Claim this Profile
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Standard First Aid, CPR and AED
American Red CrossJun, 2020- Oct, 2024 -
Driver's License
State of AlaskaMar, 2018- Oct, 2024
Experience
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University of Alaska Anchorage
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United States
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Higher Education
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700 & Above Employee
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Student Worker
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Jun 2020 - Present
I act as an immediate representative of the eLearning department. I receive and respond to phone calls and emails daily from students and professors regarding questions or issues with online courses and exams. Given that many phone calls are because of issues with proctored exams, I explain and direct how to resolve the student's or professor's issue. I also schedule exam dates and occasionally schedule proctored exams to be processed in person under special circumstances where the student needs to come on the main campus. In addition, I train faculty and students on blackboard processes in a one-on-one basis.
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Alaska Railroad
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United States
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Truck Transportation
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200 - 300 Employee
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Supervisor
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May 2020 - Present
I oversee the daily onboard services business operations on passenger trains which include customer service, tour guides, and onboard contractor services. I also ensure that the Alaska Railroad Corporation employees meet all performance expectations. Other duties include making depot announcements to passengers, along with providing professional commentary throughout the train ride. In addition, I check emails everyday and submit daily train reports that provide critical information about how the train runs each day.
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Tour Guide
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May 2018 - Sep 2019
As the face of the Alaska Railroad, it was my duty to greet passengers with a warm welcoming smile and direct them to their seats. Afterwards, it is crucial to deliver the safety announcements before leaving the station. As a 1st year tour guide, providing knowledgeable and professional commentary is expected. Engaging in personal conversations with passengers is also expected of tour guides. Making sure the train cars are kept in neat and clean conditions for passengers is also a very important duty. Once I advanced to a 2nd year tour guide, I continued the duties listed previously along with giving support to supervisors when needed.
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Red Robin
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Design
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1 - 100 Employee
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Hostess
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Aug 2017 - Feb 2018
Being the lead host as part of support staff, I was in charge of training new support staff when hired. I would present a positive first impression and then greet guests with a warm welcome at the front of the restaurant. Following that, I would guide them to their table or booth with menus. I also would make rounds around the restaurant to count how many open tables are available for guests. I would have to monitor restaurant activity in order to determine seating and dining flow. If I had a free moment in between seating guests, I would replenish water or soda glasses for guests. Once guests were finished eating, I would bid a farewell to show our appreciation for them choosing to dine with us. In addition, it was my responsibility to divide the tips between myself and other support staff evenly and accordingly to hours worked. Another part of support staff was helping dining room staff by setting and clearing tables in a quick and timely manner. After clearing tables, I also helped with dish washing and putting away clean dishes away.
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Education
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2018 - 2022
University of Alaska Anchorage
Bachelor of Business Administration - BBA, Business Administration and Management, General
Community
