Experience

Fitch Solutions

• United Kingdom
• Information Services
• 400 - 500 Employee

• Customer Support Specialist

  • Mar 2022 - Present



International SOS

• Singapore
• Hospitals and Health Care
• 700 & Above Employee

• Sales Operations Executive

  • Oct 2020 - Mar 2022



Crane Payment Innovations

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative EMEA

  • Aug 2019 - Oct 2020

  -Processing all the orders in SAP against the SLA of 24 hours. Applying the correct lead time for the different types of products &/or apply the agreed despatch dates for specific customers. Ensuring all the data is correct and in line with the order request, including customer details for the buyer and recipient, product references, prices, correct use of promotions, etc. -Order Management: managing all the customers’ orders until they are complete (despatched and invoiced) which will include managing the despatch dates for delays, the credit status to ensure the customer is not blocked, missing prices, programming details, and ensuring that the customers are being informed at all key stages. Responsible for creating new ship-to accounts and using the cashless database, in addition to SAP, for all the cashless & telemetry orders. -Sales Support: working closely with the Sales Managers for France & Spain, helping them as needed, in particular by running various sales and delivery reports, but also checking and sending commercial offers. -Billing Support: Raising any credits, debit, returns etc where needed. -Credit control on customers payment status, taking the ownership to both chasing payments and running reports on overdue invoices to assist the Senior Financial managers/ Sales Managers. -Consolidation/improvement of commercial offers. -Cross billing/financial control on customer accounts between Sales Force and SAP. -To assist and support the sales team for the trade shows in order to contribute to new product launches and help developing the markets. Show less



Volvo Trucks

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Coordinator (French-Spanish markets)

  • Jan 2017 - Aug 2019

  -Managing breakdown cases - under high pressure - to secure maximum uptime and keep customer and dealers informed about their case. -Looking for and negotiating solutions to resolve cases and if necessary escalate to the appropriate person -Organizing the payment conditions in relation to the breakdown case -Securing the financial arrangements related to a breakdown according to warranty, soft products and financial routines -Translation of invoices, documents, mails and interpreting in conference calls between parties (customers, home dealers, repairing dealers, drivers and other authorities) for the Italian and Spanish markets -Handling parts orders by liaising with the supplier of the parts and arranging transport if needed. -Coaching new coordinators on cases procedure Key Achievements: -Nominated as “Opera” ambassador to develop and promote a new application communication interface. -Elected to attend the Volvo Action Service Awards 2018 and support the French and Spanish representatives. Show less



Banque Populaire Auvergne Rhône Alpes

• France
• Banking
• 700 & Above Employee

• Bank Teller

  • Jul 2015 - Aug 2015

  -Receive and count working cash at the beginning of shift. -Identify customers, validate, and cash checks. -Accept cash and checks for deposit, check accuracy of deposit slips and process cash withdrawals. -Perform specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveller’s checks and exchanging foreign currency. -Perform services for customers such as ordering bank cards and checks. -Record all transactions promptly, accurately and incompliance with bank procedures. Show less