Client Services Consultant

• Sep 2022 - Present

Membership Administrator EMEA | Customer Service Supervisor

• Mar 2019 - Sep 2022

• Supervisor external Customer Support team (training, management, performance reviews & escalation point for complicated issues and conflict resolution) • Responsible for the general administration of memberships for European, African and Middle Eastern memberships locations, and support to US and Asia admin teams when needed • Responsible for Members Retention • Management of Members’ enquiries and complaints via email, phone, and occasionally in person • Management of Members’… Show more • Supervisor external Customer Support team (training, management, performance reviews & escalation point for complicated issues and conflict resolution) • Responsible for the general administration of memberships for European, African and Middle Eastern memberships locations, and support to US and Asia admin teams when needed • Responsible for Members Retention • Management of Members’ enquiries and complaints via email, phone, and occasionally in person • Management of Members’ accounts on Salesforce database, including managements of payments via Direct Debit, debit/credit card, SEPA and bank transfers (invoicing, chasing, following up and rerunning failed payments, refunding - payment platforms used: 3C, Braintree) • Support of other departments internationally • Training of new starters • Any ad-hoc project given by Project Manager, Membership Director/Manager, Head of Customer Support Show less • Supervisor external Customer Support team (training, management, performance reviews & escalation point for complicated issues and conflict resolution) • Responsible for the general administration of memberships for European, African and Middle Eastern memberships locations, and support to US and Asia admin teams when needed • Responsible for Members Retention • Management of Members’ enquiries and complaints via email, phone, and occasionally in person • Management of Members’… Show more • Supervisor external Customer Support team (training, management, performance reviews & escalation point for complicated issues and conflict resolution) • Responsible for the general administration of memberships for European, African and Middle Eastern memberships locations, and support to US and Asia admin teams when needed • Responsible for Members Retention • Management of Members’ enquiries and complaints via email, phone, and occasionally in person • Management of Members’ accounts on Salesforce database, including managements of payments via Direct Debit, debit/credit card, SEPA and bank transfers (invoicing, chasing, following up and rerunning failed payments, refunding - payment platforms used: 3C, Braintree) • Support of other departments internationally • Training of new starters • Any ad-hoc project given by Project Manager, Membership Director/Manager, Head of Customer Support Show less

Events Coordinator

• Dec 2016 - Jun 2017

• Development and implementation of sales strategies for event spaces • Planning and organization of events according to clients' needs • Negotiation of prices with clients and suppliers • Coordination of internal and external communication with other departments and suppliers • Creation and coordination of marketing activities and policies to promote events open to the public such as parties and expo, especially during Milan Design Week and Milan Fashion Week • Admin: data… Show more • Development and implementation of sales strategies for event spaces • Planning and organization of events according to clients' needs • Negotiation of prices with clients and suppliers • Coordination of internal and external communication with other departments and suppliers • Creation and coordination of marketing activities and policies to promote events open to the public such as parties and expo, especially during Milan Design Week and Milan Fashion Week • Admin: data entering, budget and contracts drafting, follow-up, payments and invoicing, debt collection, archiving Show less • Development and implementation of sales strategies for event spaces • Planning and organization of events according to clients' needs • Negotiation of prices with clients and suppliers • Coordination of internal and external communication with other departments and suppliers • Creation and coordination of marketing activities and policies to promote events open to the public such as parties and expo, especially during Milan Design Week and Milan Fashion Week • Admin: data… Show more • Development and implementation of sales strategies for event spaces • Planning and organization of events according to clients' needs • Negotiation of prices with clients and suppliers • Coordination of internal and external communication with other departments and suppliers • Creation and coordination of marketing activities and policies to promote events open to the public such as parties and expo, especially during Milan Design Week and Milan Fashion Week • Admin: data entering, budget and contracts drafting, follow-up, payments and invoicing, debt collection, archiving Show less

PR and Promoter

• Jan 2015 - Jun 2017

• Night Events: Punks Wear Prada, Notox, House of Bordello, Alphabet, Karma, Vogue Ambition • Clubs and Music Venues: Club Plastic, Fabrique Milano, Rocket, Magazzini Generali, Q21, Amnesia • Night Events: Punks Wear Prada, Notox, House of Bordello, Alphabet, Karma, Vogue Ambition • Clubs and Music Venues: Club Plastic, Fabrique Milano, Rocket, Magazzini Generali, Q21, Amnesia