Business Operations Lead

• Apr 2022 - Present

Deliver strategic company projects and manage the day-to-day running of internal operations, including owning the company's budget for key areas (offices, consulting, social, other operational costs), managing team of office managers, IT, and business operations managers, leading a company-wide operational audit to identify and delivery based on 517 pieces of feedback, and co-leading the company social committees to promote an inclusive and diverse company culture.

Operations Manager

• Jun 2021 - Apr 2022

Delivered critical internal business changes to support employee scale of >100% YoY, including creating KPI structure for increased company goal alignment, developing company-wide communications structure, streamlining processes for better decision making and visibility (recruitment, procurement, expenses), managing company insurance, consolidating investor reporting metrics, and managing the end-to-end UK office move - including financial/capacity modeling, sourcing, and construction.

Lead Programme Manager

• Jun 2020 - Jun 2021

Overhauled internal delivery processes, including implementing JIRA, reporting, and move to agile. Led 40+ person project team to deliver on-premise bank custom software project across three countries, including oversight of all project delivery and C-Level stakeholder communications. Provided internal business analysis and recommendations for software and resource management. Overhauled internal delivery processes, including implementing JIRA, reporting, and move to agile. Led 40+ person project team to deliver on-premise bank custom software project across three countries, including oversight of all project delivery and C-Level stakeholder communications. Provided internal business analysis and recommendations for software and resource management.

Head of Strategic Delivery

• Jun 2019 - Jun 2020

Provided operational analysis and recommendations for merger and JV opportunities, scalable operations processes, product performance, and internal system changes. Also managed the delivery team, including day-to-day operations, issue escalation, resource management, and progression.

Strategic Programme Manager

• May 2018 - May 2019

Developed a systematic company-wide approach for delivering strategic projects, and directly managed strategic changes - including all international market expansions, automating complex invoicing requirements, delivering custom client apps, and HR and internal tech initiatives. Also created executive recommendations and analysis for market opportunity revenue, product performance, and delivery KPIs.

Implementation Manager

• Nov 2016 - Apr 2018

Created scalable client onboarding process through automated processes and increased tracking, which decreased the time to live by 15% and decreased client onboarding issues by 40%, and managed the day-to-day on-boarding for all new enterprise clients - including working with third party vendors such as EPOS, hardware, and marketing suppliers to ensure a seamless implementation.

Program Manager

• Sep 2014 - May 2016

Managed all strategic team changes, including the two year transition to integrate our legacy platform and processes (Ambrose) into that of our acquiring company (TriNet). Also identified process gaps, system issues, and compliance concerns then worked with department heads to develop and implement timely solutions, and was the primary escalation point for client, employee, and other department questions and issues for projects once live - including initial root cause identification and tech… Show more Managed all strategic team changes, including the two year transition to integrate our legacy platform and processes (Ambrose) into that of our acquiring company (TriNet). Also identified process gaps, system issues, and compliance concerns then worked with department heads to develop and implement timely solutions, and was the primary escalation point for client, employee, and other department questions and issues for projects once live - including initial root cause identification and tech escalations.

HR Specialist - California Compliance

• Sep 2013 - Sep 2014

Ensured all company practices were compliant with California State Laws, including changes to leave, wage, benefits, and city-specific healthcare and transit regulations. Trained the wider HR team on California laws, including regular trainings on newly enacted laws and assisting employees with state-specific queries, and was the primary HR specialist for 450-500 employees and account director 35-45 companies.

Human Resources Associate

• Apr 2011 - Sep 2013

HR specialist responsible for 550-700 employees and consultant/account director for 45-55 companies, providing HR expertise on benefits, payroll, taxes, employee relations issues, and compliance expertise for federal and state laws (FMLA, CFRA, PDL, PFL, SDI, wage laws).

Graduate Services Assistant, Rawls College of Business

• Jan 2010 - Dec 2010

Interviewed all international applicants, taught GMAT test preparation course, represented MBA at career fairs, and additional MBA program support. Interviewed all international applicants, taught GMAT test preparation course, represented MBA at career fairs, and additional MBA program support.

Business Administrator

• Aug 2008 - Jul 2009

Created culturally appropriate employee hiring guidelines, marketing brochures, and submitted the International Fair Trade certification. Created culturally appropriate employee hiring guidelines, marketing brochures, and submitted the International Fair Trade certification.

Volunteer English Teacher

• Jul 2007 - Jun 2008

Office Administrator

• Jan 2007 - Jul 2007

Human Resources Associate

• May 2004 - Dec 2006

Office Assistant (Public Safety)

• May 2002 - May 2004