Experience

Exclaimer

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Engineer

  • Apr 2020 - Present



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• System Support Analyst, Enterprise Analytics

  • Sep 2019 - Apr 2020



MASA

• United States
• Insurance
• 100 - 200 Employee

• Help Desk Analyst

  • Apr 2018 - Sep 2019

  - Provide tier 1 and 2 help desk and network support. - Responsible for purchasing and managing all hardware and software for the company. - Project manage various small to medium sized projects. - Oversaw implementation of new SSL VPN to all remote and corporate users. - Created permissions, security groups, and distribution lists for users. - Created asset inventory of all IT equipment and perform asset audits. - Provide tier 1 and 2 help desk and network support. - Responsible for purchasing and managing all hardware and software for the company. - Project manage various small to medium sized projects. - Oversaw implementation of new SSL VPN to all remote and corporate users. - Created permissions, security groups, and distribution lists for users. - Created asset inventory of all IT equipment and perform asset audits.



Connexion Point (cXp)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Support Specialist

  • Sep 2016 - Dec 2017

  - Provide daily technical support for e-mail, network connectivity, telecommunications, and peripheral equipment. - Install, maintain, upgrade, and troubleshoot switches, servers, routers, and workstations. - Collaborate with tech lead on complex technical problems to ensure in-house project deadlines are met while being able to provide appropriate remote coverage. - Performed hardware replacements/swaps to ensure longevity of computers and printers. - Regularly re-image computers in order for all software to remain up-to-date and configure workstations and laptops for employees. - Support local & remote employees. Show less