Julian Chaves

Customer Experience Director at Digital@FEMSA
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City Metropolitan Area, MX
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Experience

  • Digital@FEMSA
    • Mexico
    • Financial Services
    • 500 - 600 Employee
    • Customer Experience Director
      • Jul 2022 - Present

  • baz súperapp
    • Mexico
    • Internet Publishing
    • 100 - 200 Employee
    • Customer Service Director SAPP
      • Oct 2021 - Jul 2022

  • RappiCard México
    • Mexico
    • Financial Services
    • 200 - 300 Employee
    • Head of Customer Experience
      • Apr 2021 - Nov 2021

  • Rappi
    • Technology, Information and Media
    • 700 & Above Employee
    • Co-GM Costa Rica - Head of Operations and Strategy
      • Nov 2019 - Apr 2021

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • LATAM COE Senior CommOps Manager
      • Jun 2017 - Sep 2019

  • TD SYNNEX North America
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • AIS & Software Operations Manager
      • Oct 2014 - May 2017

    • Costa Rica PM/SWL Manager
      • Oct 2014 - Nov 2015

  • Scotiabank
    • Canada
    • Banking
    • 700 & Above Employee
    • Branch Manager
      • Jan 2006 - Oct 2014

      Account Manager (2006-2008) Branch Manager (2008-2014) Regional Branch Manager (2009-2011) Account Manager (2006-2008) Branch Manager (2008-2014) Regional Branch Manager (2009-2011)

  • La República
    • Costa Rica
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Retail Collections and Circulation Manager
      • 2004 - 2006

    • Retail Collections Manager
      • 2002 - 2006

    • Customer Service Manager
      • 2002 - 2004

Education

  • Georgetown University McCourt School of Public Policy
    Executive Education - 21st Century Leadership
    2018 - 2018
  • Harvard Business School Executive Education
    Business Administration and Management, General
    2018 - 2018
  • LEAD University
    Master's degree, International Business/Trade/Commerce
    2016 - 2017
  • Universidad de Costa Rica
    Bachelor's degree, Business Administration and Management, General

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