Experience

Metrohm USA

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Regional Service Manager

  • Oct 2022 - Present

  Achievements: •Pass with Honors - Harvard CORe business program. 2023

• Senior Field Specialist

  • Jul 2019 - Oct 2022

  Achievements: •Significant achievement Award 2019 •Presidents Club 2019

• Field Service Specialist

  • Oct 2016 - Jul 2019

  Achievements: •Service Customer Impact Award 2018 •Presidents Club 2018 As a field service specialist in southern New England, territory coverage includes the states of Connecticut, Rhode Island, and southeastern Massachusetts. Field Service Specialist responsibilities include: Ensuring that all annual revenue goals are met. Achieved by follow-up with customers for annual contract renewal, prospecting for new service product opportunities, and working with the sales team… Show more Achievements: •Service Customer Impact Award 2018 •Presidents Club 2018 As a field service specialist in southern New England, territory coverage includes the states of Connecticut, Rhode Island, and southeastern Massachusetts. Field Service Specialist responsibilities include: Ensuring that all annual revenue goals are met. Achieved by follow-up with customers for annual contract renewal, prospecting for new service product opportunities, and working with the sales team to help generate leads/opportunities for new sales. Installation, configuration, commissioning, and training on new or existing instrumentation. Close collaboration and clear communication with customers is required to ensure smooth delivery of all services. Qualification of new or existing instruments in regulated laboratories. Known as IQ/OQ, this requires a keen attention to detail, thoroughness, and accurate data entry/review. Performing preventative maintenance and/or calibration on existing instruments to ensure smooth operation and long lifetime. Identifying and analyzing product failures, ordering replacement parts, and repairing instrumentation as needed. Assisting customers by answering questions related to product features, maintenance recommendations, service product options, applications, or hardware/software issues. Having awareness of all company products and services and illustrating the value to our customers.

• Technical Support Specialist

  • Mar 2014 - Oct 2016

  Support provided for hardware, applications, and methodology for the following analyses/areas: Ion Chromatography, Titration, Electrochemistry, Oxidative Stability, and NIR Spectroscopy. Responsibilities included: Providing technical and applications support via phone, email, or remote login for Metrohm instruments. Creating help note or knowledge base articles for quick reference. Help notes are written for common issues or questions fielded by the technical support… Show more Support provided for hardware, applications, and methodology for the following analyses/areas: Ion Chromatography, Titration, Electrochemistry, Oxidative Stability, and NIR Spectroscopy. Responsibilities included: Providing technical and applications support via phone, email, or remote login for Metrohm instruments. Creating help note or knowledge base articles for quick reference. Help notes are written for common issues or questions fielded by the technical support team. The scope of help notes can cover software, hardware, and application knowledge. Teaching titration and ion chromatography training courses to customers who wish to broaden their knowledge of instruments and software. Also provide onsite training for customers who wish to train their employees on the proper usage and maintenance of Metrohm instruments. Also includes training of internal employees on troubleshooting voltammetric systems. Presented webinars for multiple industries: -- Accurate API assays by non-aqueous and surfactant titrations. Hosted by C&EN news magazine. -- Innovative solutions for challenges with wine analysis. Hosted by Wine Business Monthly magazine and partnership with Clos du Bois winery



Southern Analytical Laboratories, Inc.

• oldsmar, florida

• Metals/Inorganics Analyst

  • Sep 2012 - Mar 2014

  Analyzes industrial wastes, drinking waters, environmental waters, and wells for trace metals and/or nutrients using discrete analyzers, segmented flow analyzers, ICP-MS, ICP-OES, GFAA, AA, titration equipment, and other various lab instruments. Developed SOP for the analysis of total kjeldahl nitrogen and total phosphorous on SEAL QuAAtro segmented flow analyzers. Maintains high proficiency in all certified analyses Holds passing record for all ERA-NELAC proficiency tests. Analyzes industrial wastes, drinking waters, environmental waters, and wells for trace metals and/or nutrients using discrete analyzers, segmented flow analyzers, ICP-MS, ICP-OES, GFAA, AA, titration equipment, and other various lab instruments. Developed SOP for the analysis of total kjeldahl nitrogen and total phosphorous on SEAL QuAAtro segmented flow analyzers. Maintains high proficiency in all certified analyses Holds passing record for all ERA-NELAC proficiency tests.