Associate Director Online and Digital Education

• Mar 2022 - Present

Senior Instructional Designer

• May 2015 - Apr 2022

Design and develop learning solutions for multiple delivery methods including web-based, virtual classroom, and blended instruction. Course deliverables include design documents, storyboards, prototypes, instructor and participant materials. •Serve as the subject matter expert for LMS administration; responsible for direct oversight of the management of user migration, course upload, alpha and beta testing, user/member management, portal and/or reporting customizations, and related processes. •Propose, design, and champion innovative learning solutions including JAX MiniCourses and foreign language translation.•Collaborate with LMS and content providers to research and resolve issues related to the LMS that are reported by the end user, vendor(s) and/or administration issues related to the LMS.

Senior Instructional Designer

• Feb 2012 - Apr 2015

Applying sound QM best practices in online course development. Well versed in a broad range of technologies, including several LMS systems, online collaboration tools, audio, video and rapid development tools. Designing and developing engaging interactive eLearning from storyboard to final product. Coordinating projects from concept through implementation. Project Management delivering project ahead of scheduled implementation. Coaching and collaborating with faculty, SME's and staff.

Instructional Designer

• Jan 2008 - Jan 2011

Developed course outlines and wrote scripts for eLearning programs. Translated and narrated multi-media tutorials in Dutch. Evaluated and performed quality assurance testing of E-Learning in several languages coordinating final release of projects with programmers and translators. Developed course outlines and wrote scripts for eLearning programs. Translated and narrated multi-media tutorials in Dutch. Evaluated and performed quality assurance testing of E-Learning in several languages coordinating final release of projects with programmers and translators.

Training Manager

• Jan 1998 - Jan 1999

Managed software application development projects and supervised testing and training departments software development company. Evaluated China Southern Airline reservation system needs, performed system analysis, wrote end-user requirements and testing procedures. Face-to-face Software application training for all departments. Provided team leadership in a multilingual cross functional work environment. Managed software application development projects and supervised testing and training departments software development company. Evaluated China Southern Airline reservation system needs, performed system analysis, wrote end-user requirements and testing procedures. Face-to-face Software application training for all departments. Provided team leadership in a multilingual cross functional work environment.

Business Analyst

• Jan 1996 - Jan 1998

Interacted with international airline clients gathering user requirements.Performed industry research and system analysis according to IATA standards.Wrote functional system specifications, created screen designs and wrote software application documentation.In charge of training the training department new system functionality. Managed Online Interactive Booking System development.

Corporate Trainer

• Jan 1995 - Jan 1996

Analyzed training needs, set learning objectives and developed training materials.Provided classroom training for new hire call center reservation agents.Traveled to new airline client sites and performed train the trainer sessions for Customer Service Agent training and Central Reservation System training.

Airline Supervisor

• Jan 1994 - Jan 1994

Trained KLM customer service agents NWA reservation system and company policies and procedures. Reported KLM and NWA system interface problems. Supervised flight arrivals and departures at Schiphol Airport. Interfaced with KLM Cargo, Catering and Accounting Departments for immediate problem resolution. Trained KLM customer service agents NWA reservation system and company policies and procedures. Reported KLM and NWA system interface problems. Supervised flight arrivals and departures at Schiphol Airport. Interfaced with KLM Cargo, Catering and Accounting Departments for immediate problem resolution.