Experience

NEC Corporation (Thailand) Ltd.

• Thailand
• IT Services and IT Consulting
• 100 - 200 Employee

• CTI Manager

  • Apr 2007 - Present

  Achievement • Ability to manage external and internal teams and well handle multiple software CTI and high profile projects. • Excellent in communication and collaboration with third party vendors in Thailand and oversea. • Lead teams from working under conflicts, pressure, and timeline through achievement. • Enhance good working relationship with difficult customers. Responsibility • Manage and lead technical team for project implementation, problem solving, installation, and maintenance service in such Petroleum, Financial, Hospital, and Consumer product industries. • Manage and track project statuses, schedules, risks, and issues throughout the project and evaluate when project is completed. • Provide professional and technical support and service, including consultation to customers and sales • Successfully develop technical proposal, demonstrate, and present solutions to customers as appropriate. • Deal and negotiate with third party vendors on project delivery and technical issue. • Coordinate and arrange proper training on solutions, which mostly are customer specific. • Troubleshoot any adhoc problems from both user and system sides and handle customers from all level of managements. Show less



NEC Corporation (Thailand) Ltd

• Bangkok, Thailand

• CTI Deputy Manager, Network Solution Division

  • Sep 2001 - Apr 2007

  Achievement • Certified Genesys Contact Center, CGE and CGRP • Best sale support of the year in 2004 • Ability to manage teams and well handle multiple software CTI projects. • Excellent in communication and work with third party vendors/suppliers in Thailand and oversea. • Lead teams from working under conflicts through achievement. • Enhance good working relationship with difficult customers. Responsibility • Manage and lead technical team for project implementation, problem solving, installation, and maintenance service in such Petroleum, Financial, Hospital, and Consumer product industries. • Provide technical and professional training to the team to bring them up to speed for the job. • Manage, co-ordinate, and track project statuses, schedules, risks, and issues throughout the project and evaluate when project is completed. • Provide professional and technical support and service, including consultation to customers as well as coordinate and arrange proper training on the proposed solutions, which mostly are customer specific. • Successfully develop technical proposal, demonstrate, and present solutions to customers as appropriate. • Deal and negotiate with third party vendors on project delivery and technical issue. • Evaluate new products/solutions from the partners/vendors/suppliers. • Troubleshoot any adhoc problems from both user and system sides. Project Achievement Position: CTI Deputy Professional Project Period: December 2004 – Present Manpower 20 Persons Client Name: AEON THANASINSAP (Thailand) PCL Project Automatic Outbound for Collection Department Position: CTI Deputy Professional Project Period: January 2004 – July 2004 Manpower 5 Persons Client Name: PTT PCL Project Ordering Center Show less



Thai Information Technology – TISCO Group

• Bangkok, Thailamd

• System consultant for Special Project

  • Jan 2001 - Sep 2001

  Achievement • Well handle internal conflicts among departments. • Excellent in communication and work with users in various fields and level of management. • Successfully initiate, implement, and deploy projects for internal users using third party solutions. Responsibility • Lead a project, manage, and coordinate on special projects. • Produce testing plan, user manual, and other documents of the same sort. • Coordinate with the other companies in the group to deliver projects successfully and on time with minimum risks and issues. Project Achievement Position: System Consultant Project Period: Feb 2001 – July 2001 Manpower 3 Persons Client Name: TISCO Leasing, TISCO securities, TISCO Finance Project Document Management Show less



NEC (Thailand) Ltd.

• Bangkok, Thailand

• Database Consultant

  • Aug 2000 - Dec 2000

  Achievement • Successfully implement and deploy IP Telephony system projects with products from wide variety of partners integrating with NEC products. • Be the one and only staff who provides technical support for those product and projects. Responsibility • Responsible for IP products such as IP Telephony system, including call center and CRM technology. Achievement • Successfully implement and deploy IP Telephony system projects with products from wide variety of partners integrating with NEC products. • Be the one and only staff who provides technical support for those product and projects. Responsibility • Responsible for IP products such as IP Telephony system, including call center and CRM technology.



Bangkok Bank Public Co., Ltd.

• Bangkok, Thailand

• Lending Officer

  • Mar 1995 - Jun 1997

  Achievement • Best employee of the year in 1996 Sept 1995 - Sept 1997 Responsibility • Analyze and forecast the company's financial status • Grant the company suggestions and loans • Conducted essential research when asked by management to ensure smooth works flow • Created and maintained daily, monthly and quarterly reports Achievement • Best employee of the year in 1996 Sept 1995 - Sept 1997 Responsibility • Analyze and forecast the company's financial status • Grant the company suggestions and loans • Conducted essential research when asked by management to ensure smooth works flow • Created and maintained daily, monthly and quarterly reports