Muhammad Saad Iqbal
Operations Manager/Project Manager at Knowledge Platform- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster (CSM)
Scrum AllianceAug, 2022- Nov, 2024 -
Cisco Certified Network Professional (Training)
CiscoFeb, 2017- Nov, 2024 -
Cisco Certified Networking Assosiate (Training)
CiscoDec, 2016- Nov, 2024
Experience
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Knowledge Platform
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Singapore
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E-Learning Providers
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100 - 200 Employee
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Operations Manager/Project Manager
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Mar 2021 - Present
Operations Management: ~4 years of Operations Management experience, including managing country-wide operations •Hired, onboarded and trained a team of 10+ individuals •Reduced new hires' training time period to 50% •Budgeting, KPIs, Projections, M&E, Audits, SOPs and ProcessesProject Management: 5+ years of Project Management experience in delivering high-value SaaS projects totaling $700,000+As a Project Manager, overseeing the launch of an online learning solution in partnership with ZONG (a leading telecom provider in the region) •Onboarding 60+ schools across Pakistan in the first stage of the GTM strategyProduct Management: Manage new products and features design (B2C & B2B) by leading, coordinating and directing cross-functional teams like Tech, QA, Content and Marketing • Launched an online B2C Exam Prepartion Platform resulting in 10,000+ active customers Show less
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Operations & Finance Lead
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Jan 2020 - Feb 2021
• Overall looking at the Operational and Financial activities of the team across Pakistan. Designing and implementing different SOPs and Processes to streamline overall operations. • Decreased company-wide untraceable payment by 97% and reduced carbon footprint by up to 25% by implementing novel strategies• Responsible for the receipt and accountability of all contracted schools, programs, and projects (performing weekly and monthly cash checks) along with their account and contracts.• Hired, trained, and managed multiple resources within the department. Determine and define clear deliverables, roles, and responsibilities for team members working on different projects or initiatives Show less
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Regional Outreach Lead
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Feb 2019 - Jan 2020
Business Development & Partnerships: Spearheaded B2B Business development and customer success in major provinces in Pakistan • Onboarded 100+ B2B clients over 2 years generating ~$10,000 ARR • Led and managed customer support of 150+ institutes with a team of 15+ members across 5 cities• Managing the overall project activities like client relationships, business development, training, procurement, resource assignment, support, monitoring, and evaluation.• Led multiple operational effective initiatives, conducted 100+ events in different cities with project kick- offs and deployments for early adopters Show less
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Regional Coordinator
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Dec 2017 - Jan 2019
Business Development• Manage marketing initiatives to maintain a long-lasting relationship with customers.• Work on success stories & best practices framework.• Lead key project meetings with the client and project stakeholders to gather requirements, design an appropriate solution and present the complete project plan.Education Interventions: • Overseeing all the educational Interventions in Islamabad/Rawalpindi region.• Introducing blended learning solutions at schools and usage of technology in classrooms to improve the quality of education in PakistanEngagement and Support: • Managing and monitoring more than 25 schools across 3 cities and providing them with technical support• Engage in the software development process to improve it and make it more efficient Organization Development: • Analyzed HR practices and introduced best practices for talent management, talent development and improvement in employee satisfaction.• Develop and pitch proposals for new business opportunities.• Documentation: Handling all the Reports and Documentation of the clients• Engage in educational landscape analysis, competitor analysis and data analytics for research reports and trend analysis. Show less
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NAXXA Consulting
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Pakistan
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Information Technology & Services
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1 - 100 Employee
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Network and IoT Trainee
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Mar 2017 - Oct 2017
• Monitoring network performance and maintaining system availability and reliability. • Implementing security tools and policies and providing customer support to clients. • Install and Configure new solutions and troubleshoot network and system issues. • Worked on the Research and development of different IoT (Internet of Things) projects. • Maintaining inventory for all the Network and System related equipment in the office. • Developed a working prototype of an IoT-based Automatic Door Lock. • Documenting all Technical reports and project data. • Handling all Electrical system problems within the office. Show less
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Precise Technology
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Network Administrator Intern
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Jan 2017 - Feb 2017
• Monitoring network performance and maintaining system availability and reliability • Implementing security tools and policies in the network • Installing and Configuring new network devices in the network like Router, Switches, Servers and Firewalls etc. • Troubleshooting network and system issues and performing network maintenance and system upgrades • Monitoring network performance and maintaining system availability and reliability • Implementing security tools and policies in the network • Installing and Configuring new network devices in the network like Router, Switches, Servers and Firewalls etc. • Troubleshooting network and system issues and performing network maintenance and system upgrades
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Education
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2018 - 2020
Bahria University
Master of Business Administration - MBA, Marketing -
2012 - 2016
Air University
Bachelor’s Degree, Electrical and Electronics Engineering
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