Experience

Enjoy Technology, Inc.

• United States
• Retail
• 500 - 600 Employee

• Market Captain

  • Nov 2020 - Present



Neal's Yard Remedies

• United Kingdom
• Cosmetics
• 200 - 300 Employee

• Head of UK Retail Operations

  • Mar 2019 - Mar 2020

  Responsibilities:• Lead, inspire and motivate the retail team and drive continuous improvement• Implement the retail strategy to drive sales and profitability growth• Focus on exceptional customer service and a positive store culture• Prepare and manage budgets, own and manage retail P&L, set and manage targets, forecast stock, prepare and present reports and presentations• Manage the franchise relationship• Close collaboration across all functions, most specifically HRBP, training, VM team, marketing team, therapy team, UK retail property and maintenance, finance and business analysis• Member of the ‘Commercial Operations Group’ helping to shape and drive business strategy; the voice of the stores and the customerKey Achievements:• Recruitment and development of new retail field team with a ‘customer first’ mentality. Implementation of dual-site and cluster roles to support internal career progression• Strong people management skills through communication, 1-1’s, coaching and PDP’s; experienced in the management of performance issues through informal and formal methods• Close collaboration with L&D and legal/compliance to develop improved tools to promote growth• Improved retail profitability through sales growth and management of controllable costs• Key role in store openings, relocations, refurbishments and closures• Successful TUPE transfer of franchise acquisition stores to company owned business• Pivotal to key improvements in retail operations which directly improved store performance, specifically stock forecasting and distribution• Built successful partnerships with internal channel and departmental heads and external business partners

• Regional Manager

  • Jul 2017 - Feb 2019

• Area Manager

  • Mar 2015 - Jul 2017



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Commercial Manager

  • Mar 2013 - Mar 2015

• Store Manager

  • Aug 2009 - Mar 2013

• Designate Manager

  • Jan 2009 - Aug 2009



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Overseas Team Manager (Costa Blanca & Costa Almeria, Spain)

  • Mar 2004 - Oct 2005

  Responsible for direct management of a team of 25, during a period of significant corporate change, to maximize in-resort revenue, achieve financial and non-financial targets and to manage the operations of Alicante and Almeria Airports.



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Zone Manager (Northern Europe), GM Denmark, Trustee of The Body Shop Foundati

  • Feb 2001 - Dec 2002

  Responsibilities:• Brand integrity and supporting growth in 8 Head-Franchise markets• Two-way, market relevant communication between field and Littlehampton HO• 80% field work to support as required on all aspects of brand execution and best practice• Collaboration with HO departments (HR, training, marketing, NPD etc) to support market growth• Fixed term GM in Denmark post acquisition, leading team through period of strategic changeKey Achievements:• Successfully introduced tiering and range rationalisation project developed during tenure in Airport stores to improve display, sales, margin and cash-flow in smaller stores• Facilitated career progression of UK store managers into key market retail roles• Supported market launches of new cosmetic range delivering double digit sales growth and strong press coverage• Supported first factory outlet opening in the Netherlands, and entry to Estonian market• Instrumental in Danish restructure, recruitment of local GM, closure of warehouse and flagship refurbishments• Alongside Founders and Board of Trustees, supported activities of charitable arm of the business

• Business Development Manager (Greater London, UK Airports & Railway Stations, Central London)

  • Apr 1997 - Feb 2001

  02/00 - 02/01 - Central London Company owned shops (turnover £20M) 04/98 - 02/00 - UK Airports & Railway Stations Company shops (turnover £16M)04/97 - 04/98 - Greater London Company & Franchise shops (turnover £15M)Main Achievements:(i) Successful growth management of the highest profile regions.(ii) Strong KPI achievement including retail sales growth, performance to budget and cost control including monthly financial reviews with all line reports.(ii) Reputation for developing strong store management teams with clear succession plans. Developed two of the Company’s most highly regarded managers, one internally recognised as 1998 ‘International Manager of the Year’ and another second place in 1999 ‘Retail Week Small Store Manager’. Development of ‘Satellite’ role as a step towards area management.(iii) Opening of first UK ‘new store concept’ and first five stores in London railway stations.(iv) PR events such as a Sale Preview Day that generated an additional £10,000.