Experience

NationalLink ATM

• Helpdesk

  • Feb 2017 - Present

  Receive all in coming calls for tech support: • Communication issues • Programming ATM machines • Troubleshooting • Dispenser Issues • Paper orders • Troubleshooting wireless units, configurations and firmware updates Monitor Specified tier of cash managed machines • Bill jams • Low cash • Inactivity • Assisting ISO’s and merchants regarding account info • Creating cases to service technicians to respond and repair machines. • Responsible for remote monitoring into ATM’s • Daily data entry for calls received under each location specified.



Allstate

• United States
• Real Estate

• Service Support Specialist

  • Mar 2016 - Sep 2016

  * Process service related requests, payments, proof of insurance, address change, etc. * Assist sales producers with administrative requirements, faxing, scanning, uploading. * Help customers through the initial claim report process * Make outbound calls to existing customers for payment reminder, follow up on claims reported and other calls as needed * Process service related requests, payments, proof of insurance, address change, etc. * Assist sales producers with administrative requirements, faxing, scanning, uploading. * Help customers through the initial claim report process * Make outbound calls to existing customers for payment reminder, follow up on claims reported and other calls as needed



Charter Business

• United States
• Financial Services

• Sales Support Coordinator

  • May 2011 - 2014

  A leading broadband communications company and the fourth-largest cable operator in the United States, Charter today employs more than 21,000 and provides services to more than 5.7 million customers in 29 states. Which delivers video, high-speed Internet and phone service to homes and businesses.As a Support Coordinator I Supported Account executives (AE) in preparing service contracts for business phone, internet and cable services.Effectively communicated on behalf of the Account Executives for order clarification, or to ensure that the sales of the advertising products and services can be fulfilled to the customer.Processed correspondence and proposals and sent them to the sales team or their prospective customersProvided administrate support for the sales department Remained current on changes in the service pricing and procedures and sales promotions through completion of the required/recommended training programs.

• Service Activation

  • Mar 2010 - May 2011

  I was responsible for the service validation and activation of all business customers coming from existing Sales Channels within Charter Business. Areas of responsibility and tasks range from order validation, billing system access and entry, customer scheduling, order monitoring/escalation, order corrections, and revenue assurance activities associated with the post- sales process. Provisioning and activating any ancillary data, video, and Telephone services via provisioning portals, interfaces, etc.



LERETA, LLC

• United States
• Financial Services
• 400 - 500 Employee

• Tax Audit Data Analyst

  • Jan 2002 - Nov 2009

  Helped customers navigate through the maze of system architecture options and data exchange alternatives by performing continuous research, deploying advanced systems, and by engaging in meaningful strategic partnerships. Simplified lender connectivity and access to products through web-based applications. LERETA's systems are designed with open architecture so that they can connect with customers. As a result, lenders using automated underwriting systems and other means of vendor interfaces can access LERETA's systems with the highest degree of flexibility and confidence. I Resolved the customers' daily exceptions with research and data comparison. Resolution contributed to the various financial institutions tax exceptions being reduced by 85%. Exception resolution was completed by updating the customers' online system(s) and/or the LandAmerica online system. Identified high level and high risk exceptions and program issues to audit management team. Assisted with maintenance of online data tables read by the audit programs to ensure accurate processing. Performed in depth research for customers and the management team on special projects and customer requests. Proactively identified ways to improve audit exception reports, usage of spreadsheets, reporting stats, job performance and customer service. Worked with national tax agencies to validate key agency data for exception and system processing. Worked with Access programmer for improvements and enhancements to tracking system for property with data issues and meeting productivity standards. Provided requirements and performed testing on new features. Team leader for property data tracking system. Coordinated and lead joint team meetings on issues and productivity. Contributed to the success of being the first entire team that converted from working in office to telecommuting.



California Federal Bank

• United States
• Retail Office Equipment

• Customer Service Representative II

  • Nov 1999 - Sep 2001

  California Federal Bank, often abbreviated to "Cal Fed", was a savings and loan bank and founded in 1926. In 2002, when its parent company, Golden State Bancorp, was acquired by Citigroup, resulting in the bank being merged into Citigroup. I Interfaced with customers daily to complete various financial transactions. Achieved sales and referral goals by identifying and selling to customers that would benefit from additional services and products. Primary person for quality ATM service. Responsibilities included balancing all types of incoming checks, closing out credit card machine and night deposits. Provided vault and safe deposit assistance with customers and management team. Ensured accuracy when processing incoming and outgoing cash shipments. Trained new tellers on systems and procedures. Provided quality and informative customer service when opening new accounts.