Experience

element8

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Board Member

  • Apr 2023 - 9 months

  Fort Worth, Texas, United States Element8 (E8), is a next-generation Internet Service Provider (ISP) specializing in bridging the digital divide and providing increasingly critical broadband connections to rural communities. By focusing on delivering superior customer service and an exceptional consumer experience, E8 intends to expand high-speed broadband internet service to millions of unserved and underserved Americans. With Digital Alpha's revenue share financing solution, a tested technology solution from Tarana, and a… Show more Element8 (E8), is a next-generation Internet Service Provider (ISP) specializing in bridging the digital divide and providing increasingly critical broadband connections to rural communities. By focusing on delivering superior customer service and an exceptional consumer experience, E8 intends to expand high-speed broadband internet service to millions of unserved and underserved Americans. With Digital Alpha's revenue share financing solution, a tested technology solution from Tarana, and a strategic partnership with Cisco, Element 8 has an opportunity to build the leading, national, next generation network. AtLink Services, Oklahoma's largest fixed-wireless internet service provider, is one of E8's first platform acquisitions. In addition to traditional equity investments into wireless Internet services providers, Digital Alpha is also offering a novel revenue-share financing solution to Tarana customers looking to expand their deployments of G1. Digital Alpha led the latest funding round for Tarana, and has funded existing Tarana customers such as Element 8, AtLink Services and Wisper ISP. Show less



AARP Services, Inc.

• Chair Of The Board Of Directors

  • Oct 2018 - 5 years 3 months

  Washington, D.C. As Chair, I support the board’s decision-making capabilities and by leveraging my domain expertise and leadership experience, bolster the Nominating and Governance, and Health Products and Quality Committees. ASI is the wholly owned, for-profit subsidiary of the 38-million-member AARP organization. ASI generates $1B+ of royalties and advertising revenue annually for AARP from more than 60 providers and nearly 200 brands that serve AARP members Selected achievements: ❏ Attracted… Show more As Chair, I support the board’s decision-making capabilities and by leveraging my domain expertise and leadership experience, bolster the Nominating and Governance, and Health Products and Quality Committees. ASI is the wholly owned, for-profit subsidiary of the 38-million-member AARP organization. ASI generates $1B+ of royalties and advertising revenue annually for AARP from more than 60 providers and nearly 200 brands that serve AARP members Selected achievements: ❏ Attracted two national leaders in health care and financial services after the unexpected departure of two board members. ❏ Partnered with Board Committee and retained Executive Search firm to conduct and finalize search for new CEO within six months. Show less



Family ACCESS of Newton

• Individual and Family Services
• 1 - 100 Employee

• Board Member

  • Oct 2022 - 1 year 3 months

  Newton, Massachusetts, United States Family ACCESS, formerly Newton Community Service Center, strengthens families and the community by providing programs that support child development, empower parents to work, promote effective parenting, and encourage volunteerism. Committed to quality child care, early literacy, child assault prevention and family counseling, Family ACCESS opens doors to a bright future for children and families of diverse socio-economic backgrounds in Newton, Waltham and surrounding communities



Harvard Business School Community Action Partners

• Consultant

  • Sep 2022 - 1 year 4 months

  Boston, Massachusetts, United States Founded in 1993, Community Action Partners (CAP) marshals more than 100 HBS and HKS alumni volunteers each year to serve a select group of Boston area nonprofits. CAP serves 12-15 clients each year with approximately 100 volunteers in 8 month long pro-bono consulting engagements. Since inception more than 1,000 CAP volunteers have served over 200 nonprofit clients in a variety of sectors including arts & culture, education & out-of-school time, health & human services, housing & community… Show more Founded in 1993, Community Action Partners (CAP) marshals more than 100 HBS and HKS alumni volunteers each year to serve a select group of Boston area nonprofits. CAP serves 12-15 clients each year with approximately 100 volunteers in 8 month long pro-bono consulting engagements. Since inception more than 1,000 CAP volunteers have served over 200 nonprofit clients in a variety of sectors including arts & culture, education & out-of-school time, health & human services, housing & community economic development, conservation & environment, and workforce development. Show less



Actifai

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Member of The Board of Advisors

  • Sep 2022 - 1 year 4 months

  Washington DC-Baltimore Area Actifai is the only AI-powered customer engagement platform that allows cable, media, and telecom providers to match individual customers with a single optimized offer. Actifai brings cutting edge machine learning and artificial intelligence into sales and support engagements. We’ve helped our customers gain an edge in acquisition, increase average basket size, retain customers profitably, improve online conversion, and win in new markets. We’re only as good as the results our customers have… Show more Actifai is the only AI-powered customer engagement platform that allows cable, media, and telecom providers to match individual customers with a single optimized offer. Actifai brings cutting edge machine learning and artificial intelligence into sales and support engagements. We’ve helped our customers gain an edge in acquisition, increase average basket size, retain customers profitably, improve online conversion, and win in new markets. We’re only as good as the results our customers have achieved. 100% of the companies who’ve piloted Actifai have opted for a full license. We’re proud to have earned our customers’ trust and to see them further invest with products beyond what they piloted. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• US Telecommunications Industry Leader - Global Business Services

  • Dec 2019 - Aug 2021

  Greater Boston Area In this leadership role for Global Business Services, I was selected to boost client revenue and craft solutions across the country. I was chosen for my thought leadership capabilities and in-depth knowledge of global IBM solutions. I owned a $500+M P&L for GBS in the national telecom industry. Additionally, I fostered relationships with ISVs, clients, and US executives alike. Selected achievements: ❏ Boosted target client signings 77% in the first year while growing overall… Show more In this leadership role for Global Business Services, I was selected to boost client revenue and craft solutions across the country. I was chosen for my thought leadership capabilities and in-depth knowledge of global IBM solutions. I owned a $500+M P&L for GBS in the national telecom industry. Additionally, I fostered relationships with ISVs, clients, and US executives alike. Selected achievements: ❏ Boosted target client signings 77% in the first year while growing overall revenue by 11%. ❏ Helped sell an eight-figure, multi-year consulting and systems integration program to a new client ❏ Consistently hit all signings, revenue, and gross margin targets. ❏ Drove target client revenue growth by 5% per quarter for six consecutive quarters. ❏ Revamped new hire introduction process as Executive Sponsor for Sector Operations Team. ❏ Chosen to Chair company-wide Associate Partner monthly onboarding forum

• Global Industry Leader - Telecommunications, Media and Entertainment

  • Dec 2010 - Nov 2019

  Cambridge, MA I was handpicked to shepherd growth for the non-NA and European markets while building replicable solutions, grooming partnerships, and attracting non-traditional buyers to evolve the enterprise. Selected achievements: ❏ Spearheaded consulting business for two industries, combined IBM’s 2nd largest commercial sector with $1.5+B in annual revenue ❏ Authored global consulting strategy with affiliated brands to build integrated industry roadmap and solutions blueprint… Show more I was handpicked to shepherd growth for the non-NA and European markets while building replicable solutions, grooming partnerships, and attracting non-traditional buyers to evolve the enterprise. Selected achievements: ❏ Spearheaded consulting business for two industries, combined IBM’s 2nd largest commercial sector with $1.5+B in annual revenue ❏ Authored global consulting strategy with affiliated brands to build integrated industry roadmap and solutions blueprint. ❏ Led monthly global meetings with 100+ senior practitioners to share new solutions and drive revenue gains. ❏ Drove creation of new consulting solutions built on new IBM technologies, e.g., AI (Watson), Blockchain, Network Cloud ❏ Fostered partnerships with Fortune-ranked industry leaders like SAP, Salesforce, Vlocity, and Nokia. ❏ Managed Global Center of Competence featuring 100+ globally deployable subject matter experts (SME) and "blackbelts". ❏ Wrote more than 20 published papers and articles leveraging domain, industry expertise; awarded Platinum Badge in Telecommunications; elected to IBM Industry Academy



Oliver Wyman

• United States
• Business Consulting and Services
• 700 & Above Employee

• Managing Partner

  • 2007 - 2010

  Boston, Massachusetts, United States I formulated strategies to oversee the global CMT industry practice. In support of this, I continuously improved business development processes for the telecom and technology clients globally. Selected achievements: ❏ Oversaw global P&L consisting of 85 partners across 14 disparate cities. ❏ Compiled and distributed annual State of the Industry Report featuring ranking of 450 global CMT firms based on Shareholder Performance Index. ❏ Led restructuring of global… Show more I formulated strategies to oversee the global CMT industry practice. In support of this, I continuously improved business development processes for the telecom and technology clients globally. Selected achievements: ❏ Oversaw global P&L consisting of 85 partners across 14 disparate cities. ❏ Compiled and distributed annual State of the Industry Report featuring ranking of 450 global CMT firms based on Shareholder Performance Index. ❏ Led restructuring of global Partner team and German business in response to the recession.

• Managing Director and Chief Operating Officer

  • 2005 - 2007

  Boston, Massachusetts, United States My primary role was to guide a multimillion-dollar practice for a >$1B consulting business. I led a headcount of 1,200 FTEs located in 11 countries across the globe. I also oversaw finance, HR, marketing, information services, and office administration functions. Selected achievements: ❏ Forged strategies for $440M strategy/operations practice and $120M global CMT industry practice. ❏ Led 2006 acquisition of Diamond Cluster’s telecom business across EMEA and Latin… Show more My primary role was to guide a multimillion-dollar practice for a >$1B consulting business. I led a headcount of 1,200 FTEs located in 11 countries across the globe. I also oversaw finance, HR, marketing, information services, and office administration functions. Selected achievements: ❏ Forged strategies for $440M strategy/operations practice and $120M global CMT industry practice. ❏ Led 2006 acquisition of Diamond Cluster’s telecom business across EMEA and Latin America. ❏ Recognized for outstanding performance with the 2006 Mercer Partnership and Leadership Award.



Mercer Management Consulting

• Business Consulting and Services
• 100 - 200 Employee

• Managing Director

  • 1990 - 2005

  Boston, Massachusetts, United States Partner in global consulting firm with steadily increasing responsibilities: Director, North America Communications, Information and Entertainment Group to Managing Director, Global Communications, Media and Technology (CMT) Group to Managing Director, North America. Led Mercer’s engagements with Fortune 500 companies in the telecommunications, IT, and media industries. Served clients in US, Canada, UK, and continental Europe. Major clients included: AT&T, Bell Atlantic, BellSouth… Show more Partner in global consulting firm with steadily increasing responsibilities: Director, North America Communications, Information and Entertainment Group to Managing Director, Global Communications, Media and Technology (CMT) Group to Managing Director, North America. Led Mercer’s engagements with Fortune 500 companies in the telecommunications, IT, and media industries. Served clients in US, Canada, UK, and continental Europe. Major clients included: AT&T, Bell Atlantic, BellSouth, Comcast, Digital Equipment, GTE, MediaOne, New England Telephone, NYNEX, Southern New England Telephone, Sprint, Texas Instruments, and USWEST. Led turnaround of North America business: • Identified and created a new North America Management Team. • Shepherded growth of unprofitable, $80M business to a $148M profitable one in 4 years. • Led creation of new global performance management, partner measurement, case contribution, and Director compensation systems to drive personal accountability and improve partnering • Created Sales and Business development unit to increase outbound sales campaigns. • Awarded 2005 Mercer Partnership and Leadership Award Show less