Experience

University of Michigan Health-West

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Technical Supervisor

  • Jul 2022 - Present



Metro Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Workstation Technician

  • Feb 2019 - Jul 2022

  ● Install, repair, and test workstations, printers, TVs, and accompanying equipment ● Diagnose and respond to variety of hardware and software issues ● Record and track asset information about new and existing IT hardware ● Provide Tier I support for users including password changes, set-top box reboots, and ticket creation ● Provide Tier II support for hardware replacements, diagnostics, and repairs ● Act as the liaison between end-users and analysts, translating requirements into solutions ● Image PCs and thin clients with latest software for tickets, stock, or project needs ● Assist in offsite, go-live operations and preparations including cleanup and setup Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Jun 2016 - Feb 2019

  Began as Weekend Team member assisting customers in all departments and with check-out. The transitioned into roles in Paint and Home Decor before my current role in Flooring, having trained associates in each of the 4 mentioned positions. • Facilitated projects in excess of $10,000 using multiple systems, increased department install sales by 25% • Trained 5 associates in 4 different roles utilizing department-unique technologies Began as Weekend Team member assisting customers in all departments and with check-out. The transitioned into roles in Paint and Home Decor before my current role in Flooring, having trained associates in each of the 4 mentioned positions. • Facilitated projects in excess of $10,000 using multiple systems, increased department install sales by 25% • Trained 5 associates in 4 different roles utilizing department-unique technologies



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst Internship

  • May 2017 - Aug 2017

  Business Analyst Intern on the IT Backbone Team working on optimizing our business processes to be more efficient through the stragegic utilization of technology. Stayed a team member of Quicken Loans as a Campus Ambassador at GVSU to share opportunities and experiences with students. • Produced 4 innovative projects in 4 different teams with different technologies • Led an intern team of 5 across 3 partner teams in a project impacting all teams • Designed, developed and implemented team website to eliminate unnecessary email communication • Slashed active support tickets by 50% for assessment tool by working with team program expert • Initiated meetings with partner teams and executives as liaison between engineers and business experts Show less



OWL Computing Development

• United States
• Software Development
• 1 - 100 Employee

• Intern Residential Repair Technician

  • Aug 2015 - Aug 2016

  Supported residential computer repair customers with any troubleshooting, diagnostic or repair needs. weekly cleaning tasks, and expanded in application development skills currently focusing on HTML, CSS, AngularJS, Javascript and C# using the MVC 5 framework. Supported residential computer repair customers with any troubleshooting, diagnostic or repair needs. weekly cleaning tasks, and expanded in application development skills currently focusing on HTML, CSS, AngularJS, Javascript and C# using the MVC 5 framework.



Grand Valley State University

• United States
• Higher Education
• 700 & Above Employee

• Lab Technician

  • Mar 2014 - Jun 2016

  I assist Dr. John Reynolds with various tasks in his hardware and software lab classroom. These range from replacing old machines, fine-tuning software on the machines to replacing drives, cables and KVM switches. Also with various maintenance tasks like cleaning and removal of unneeded storage.• Maintained 30+ computer towers for repairs and connectivity configured for specific coursework• Reviewed lab assignments for difficulty and provided answers to student’s questions during lab time Show less

• Vice President

  • Jan 2015 - Mar 2016

  Assist the President in planning meetings, agendas and managing the roster. Provided large role in beginning the organization from marketing, being actively engaged in meetings and helping decided other executive board members/roles.



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Apr 2011 - Aug 2015

  My typical responsibilities included: -Fronting and pulling empty boxes from the Freezer/Cooler Departments -Assisting members with checkout when lines are growing large. -Assisting teammates with the fronting and cardboard pulling in their assigned departments. Cross-Trained: -Member Services Desk -Electronic and Cellular Sales -Bakery and Cafe -Receiving (Forklift and Scissor-Lift Certified) -Cashier (Supervisor Overrides) My typical responsibilities included: -Fronting and pulling empty boxes from the Freezer/Cooler Departments -Assisting members with checkout when lines are growing large. -Assisting teammates with the fronting and cardboard pulling in their assigned departments. Cross-Trained: -Member Services Desk -Electronic and Cellular Sales -Bakery and Cafe -Receiving (Forklift and Scissor-Lift Certified) -Cashier (Supervisor Overrides)