Experience

Hatley Law Office - iTicket.law

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Aug 2022 - Present



Rev

• United States
• Internet Publishing
• 700 & Above Employee

• Transcriptionist

  • Aug 2021 - Present

  Maintains accuracy and formatting scores of above 4.50 (out of 5) while working with a variety of clients who need audio transcribed. Submits audio transcripts in a timely manner with a current on-time submission rate of 100%, as well as a perfect commitment ratio to projects. Maintains accuracy and formatting scores of above 4.50 (out of 5) while working with a variety of clients who need audio transcribed. Submits audio transcripts in a timely manner with a current on-time submission rate of 100%, as well as a perfect commitment ratio to projects.



MBF Bioscience

• United States
• Biotechnology Research
• 1 - 100 Employee

• Operations Coordinator

  • May 2021 - Aug 2022

  Fulfills customer orders for both domestic and global accounts (creating and sending POs, invoices, and processing credit card orders), organizes and updates large customer database, ships packages both domestic and internationally, works on company professional copy, and creates "How-To" guides for Operations based off workflows.Works closely with every department at MBF to ensure the company runs smoothly, which includes, but is not limited to:-Maintaining sales contacts in our CRM by doing daily clean-ups of duplicate contacts to create stream-lined communications, as well as editing existing contacts and creating new ones with the most up to date information possible. -Researching for trade shows by creating short bios about guest speakers, hotels in the area, places to eat, and ways of transportation. Helps to curate each binder for individual trade shows while working closely with marketing to make sure we are on schedule. -Answering the phones and connecting with customers in a positive manner, transferring each caller to the proper department (sales, IT, etc.).

• Operations Assistant

  • Jul 2020 - May 2021

  Fulfills customer orders for both domestic and global accounts (creating and sending POs, invoices, and processing credit card orders), organizes and updates large customer database, ships packages both domestic and internationally, calculates the monthly inventory for the entire company, answers phones to assist with customer questions, works on company professional copy, creates "How-To" guides for Operations based off workflows, and sends and logs authorization codes for customer software orders.



The Write Place, Right Time

• WrITERN

  • Jan 2020 - Apr 2020

  Assisted in helping client find agents through detail-oriented, multi-step process that included in-depth research on client, reading large manuscript, creating comprehensive spreadsheets, and open communication about what was happening at all times. Created template query letters, filled in query letters with specialized information about both the agents that were queried and the client. Managed Facebook social media page from beginning of April 2020 until end of April 2020, designed all Canva graphics for four separate types of posts which became the standard template for each. Scheduled posts in advanced, and communicated with Ally to create a Facebook page that people want to interact with; within first month garnered over 100 likes.



Champlain College

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant in Skiff Hall

  • Oct 2017 - Mar 2020

  Helped to fix student and faculty's broken and/or missing I.D. cards, as well as navigating students and staff around the building and answering general questions they may have. Helped to fix student and faculty's broken and/or missing I.D. cards, as well as navigating students and staff around the building and answering general questions they may have.



MBF Bioscience

• United States
• Biotechnology Research
• 1 - 100 Employee

• Operations Intern

  • May 2019 - Aug 2019

  Cleaned up customer databases and backlogs for around 3000 accounts, organized file and storage areas, shipped packages (domestic and international), cataloged inventory, fulfilled customer orders and sent invoices. Helped in creating employee itineraries for trade shows, included finding hotels and calculating travel costs, as well as formulating social media posts regarding important announcements with technological breakthroughs the company was involved in. Cleaned up customer databases and backlogs for around 3000 accounts, organized file and storage areas, shipped packages (domestic and international), cataloged inventory, fulfilled customer orders and sent invoices. Helped in creating employee itineraries for trade shows, included finding hotels and calculating travel costs, as well as formulating social media posts regarding important announcements with technological breakthroughs the company was involved in.



MBF Bioscience

• United States
• Biotechnology Research
• 1 - 100 Employee

• Operations Intern

  • May 2018 - Aug 2018

  Shipped packages domestic and international, received shipments, processed customer orders, and billed invoices. Helped with research for multiple trade shows; included writing small biographies about guest speakers for those who attended the shows. Shipped packages domestic and international, received shipments, processed customer orders, and billed invoices. Helped with research for multiple trade shows; included writing small biographies about guest speakers for those who attended the shows.