Experience

Minneapolis Radiation Oncology, P.A.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Network Administrator

  • Mar 2011 - Present

  - Effectively design and administer firewalls, switches, SSL-VPNs and wireless networks policies - Lead the facilitation of branch location upgrades for new IP subnets, allowing for growth - Liaise with vendors to diagnose and resolve networking issues such as VPN tunnels not communicating between MROPA and third-party vendors, company switches not functioning within normal operations, along with firewall ports in need of being opened to allow third-party vendors to seek out information for EMRs - Install, configure and update VMware environments from the ground up; install and set up the VMware network and datastores, build VMware gust images and bring physical servers into the VMware environment - Troubleshoot all issues with support team members to ensure environmental health - Virtualize physical servers using VMware to maintain patient care path time and lower physical service purchase costs - Add and modify staff members’ Active Directory and Exchange Accounts - Design and administer Group Policy objects, making sure that computers and users have the correct settings companywide or at a specific location; created an SCCM Group Policy to allow this piece of technology to work - Manage tape and disk-to-disk backups, making sure that critical servers and workstations are backup so there is no loss of company information; started out using LTO tapes and move to using Exagrid Disk-to-Disk backup - Engage as a key member of the Information Technology Committee to steer the company’s purchasing technology, including development of policies that align with HIPPA and PHI standards - Lead projects under guidance from the Information Systems Manager to better the company’s patient care and technical processes Show less



Print Craft, Inc.

• United States
• Construction

• Prepress System Administrator

  • Dec 2008 - Mar 2011

  - Led Mac computer and server operations in the Print Press Department, including installation and monitoring of Microsoft Servers 2003/2008 and Mac Server - Managed FTP accounts and requests on the Rumpus FTP server, as well as network and software deployment via Alloy Asset Management - Fielded all printer problems with the end goal of full resolution - Archived Kodak jobs with precision and attention to detail - Purchased hardware and software products from vendors, working together to negotiate terms and secure competitive prices - Archiving Kodak jobs - Purchase of all hardware and software products from vendors. Show less



Northern Tool + Equipment

• United States
• Retail
• 700 & Above Employee

• Retail PC Analyst

  • Dec 2007 - Dec 2008

  - Remedied end-user support issues for 65 retail stores via phone, email and ticket submission; also resolved hardware and software issues by monitoring all retail stores’ servers - Coordinated Helpdesk ticket processes through Community Manager; was the first line of defense for all calls from the stores, able to move tickets if need be to the correct departments as issues were resolved - Worked with vendors to manage hardware asset allocation; installed and upgraded hardware and software for existing and newly-opened stores - Implemented disaster recovery for mission-critical systems - Used the Alchemy Network Inventory to maintain a database of hardware and software assets Show less



TEKsystems

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • Apr 2006 - Nov 2007

  - Coordinated end-user support for managed systems across a client base that included Target, Verizon Wireless, and Cargill; included contributing actively to backup functions - Carefully maintained a heterogeneous system including Macintosh, Linux and Windows environments - Served as an integral member of the Special Projects Team; deployed Symantec End Point Protection to over 4K employees onsite and remotely - Also worked with the company security team on this project to make sure systems aligned with SOPs - Alleviated levels of redundancy by managing a comprehensive knowledge base and issue management database - Developed and introduced a customized deployment process via SMS and Rumpus FTP - Gained expertise in the use of a variety of operating environments and hardware configurations Show less



General Office Products

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Desktop Support Technician

  • Oct 2005 - Mar 2006

  - Provided end-user support via desktop, phone and email; supported devices and restored profiles from HP backup tapes - Worked with the IT Manager to lead administration for the Windows 2000 & 2003 Server and Exchange Server 2003; also troubleshot and resolved hardware and software issues as they arose - Utilized Alloy Network Inventory to oversee computer and software assets - Used FileZilla FTP to manage deployment processes - Provided end-user support via desktop, phone and email; supported devices and restored profiles from HP backup tapes - Worked with the IT Manager to lead administration for the Windows 2000 & 2003 Server and Exchange Server 2003; also troubleshot and resolved hardware and software issues as they arose - Utilized Alloy Network Inventory to oversee computer and software assets - Used FileZilla FTP to manage deployment processes