Experience

Trimble Transportation

• United States
• Software Development
• 400 - 500 Employee

• Sr. Data Analyst, Integrations

  • Mar 2020 - Present

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: As a Senior Data Analyst with Trimble's Integration Services, I am dedicated to ensuring the success of our customer integrations by providing data-driven insights and recommendations to identify trends and patterns. My responsibilities include performing in-depth analysis, troubleshooting issues, and providing consultation services to improve the performance and scalability of our API infrastructure. I communicate clearly and effectively throughout the process and am available for after-hours assistance and troubleshooting as the designated on-call support.While my proficiency in data analytics and integration-related technologies are crucial to my success in this role, my life-long enthusiasm for other subjects and technologies allow me to be cross-functionally effective. These include: Python, TypeScript, JavaScript, Rust, many different frameworks and (much, much) more.With these additional skills and expertise, and my strong foundation in both functional and object-oriented programming, I am able to provide meaningful insights. Additionally, these skills enable me to write internal tools and automations on an 'as-needed' basis.My interactions are not limited just internal collaboration, as I also frequently work with a diverse range of high-value customers and teams, such as FedEx Freight, Estes, Dart Transit, Crete, Airgas, Day & Ross, and partners such as Penske, Bendix, McLeod Software, Lytx, MacroPoint, Project44, and Fourkites.My passion for technology and commitment to delivering high-quality, data-driven support are assets to Trimble's IT operations. Show less

• TechOps Engineer, Integrations

  • Apr 2019 - Mar 2020

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: Provided troubleshooting and support for multiple integration products including our Partner APIs, software, and other related technologies. I identified and resolved issues using technologies from debugging tools, logs analysis, to intelligence analysis.Beyond what was provided, I built out my own suite of tools to further drive my team's efficiency with automation. A couple of my solutions resulted in a 98% reduction of turnaround times, reducing re-occurring 10 minute tasks to just 12 seconds.When I joined the team, it had been struggling to meet its metrics for over a year. During my tenure, the team consistently met or exceeded expectations month-to-month without fail, never coming up short even once. Show less

• Technical Support Representative

  • Jan 2018 - Apr 2019

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: Provided expert support and resolved diverse technical issues for PeopleNet telematic devices, hardware install guidance of said devices, and analysis on AOBRD and ELD driver logs for commercial drivers.With strong technical and interpersonal skills, I fostered positive relationships with my team and a customer base of drivers, mechanics, dispatchers, and managers, delivering support through email, live-chat, and phone.Beyond my primary responsibilities, I took on additional responsibilities, including specialized assignments and mentoring, to drive team and company success. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Technical Specialist

  • Dec 2016 - Oct 2017

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: I had the opportunity to gain valuable experience as a Technical Specialist at Apple. During my 11-month tenure, I was able to build strong relationships with my colleagues and peers, and was able to contribute to a positive and productive work environment. My time at Apple allowed me to grow not only as a professional, but also as a person. 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: I had the opportunity to gain valuable experience as a Technical Specialist at Apple. During my 11-month tenure, I was able to build strong relationships with my colleagues and peers, and was able to contribute to a positive and productive work environment. My time at Apple allowed me to grow not only as a professional, but also as a person.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Sr. Personal Banker

  • Aug 2015 - Feb 2016

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: My passion for financial services and desire to expand my banking experience led me to Wells Fargo branch, where my experience as a Sr. Personal Banker further honed my skills in customer service and technical problem-solving, as well as developed my leadership abilities. I was able to provide exceptional customer service and support, while continually developing stronger communication skills and the ability to build positive and lasting customer relationships. 𝐒𝐮𝐦𝐦𝐚𝐫𝐲: My passion for financial services and desire to expand my banking experience led me to Wells Fargo branch, where my experience as a Sr. Personal Banker further honed my skills in customer service and technical problem-solving, as well as developed my leadership abilities. I was able to provide exceptional customer service and support, while continually developing stronger communication skills and the ability to build positive and lasting customer relationships.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker, Customer Support (24 Hour Banking)

  • May 2012 - Jun 2014

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: As a Customer Service banker at U.S. Bank, I focused my passion into providing exceptional customer support while working in the 24 Hour Banking division. My expertise and proficiency allowed me to effectively support customer issues relating to money management, debt consolidation, as well as any issues with U.S. Bank's online banking platform and app. My strong communication skills and ability to build positive customer relationships were key in ensuring customer satisfaction, and led to a higher level of customer retention. Show less



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker, Outbound Sales (24 Hour Banking)

  • May 2009 - Feb 2011

  𝐒𝐮𝐦𝐦𝐚𝐫𝐲: As an Outbound Sales banker at U.S. Bank, I excelled in outbound sales and customer service while working in the 24 Hour Banking division. My strong people skills and ability to effectively communicate with customers, both over the phone and in person, allowed me to consistently meet and exceed sales targets. My experience as a Personal Banker not only honed my skills in sales and customer service, but also developed my leadership abilities in an information technology setting. Show less