Experience

10Alytics

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Information Technology Business Analyst Consultant

  • Jan 2023 - Present

  • Works with stakeholders and clients to understand their requirements and translate them into technical specifications • Collaborate with stakeholders and development teams to ensure that technical solution meets business requirements, drive quality results and are delivered on time, hence increase delivery time by 20% • Conduct market research and analyze trends in the industry to identify business problems, potential opportunities and risks, which has helped the company cut down expenses by 25% • Analyze large datasets, perform exploratory and predictive analysis to identify trends and patterns that can inform business decisions using Power BI, SQL and Excel. • Conduct user acceptance training, create reports and presentations using PowerPoint that summarize data and insights for stakeholders at various levels which in turn reduced the number of complain by 60% Show less



National Youth Service Corps

• 700 & Above Employee

• Asst Customer support

  • Mar 2021 - Mar 2022

  * Answer customer inquiries through email, chat, or phone calls in a timely and professional manner * Resolve customer complaints and issues with a positive attitude * Process customer orders and ensure accurate and timely shipment * Manage customer accounts and maintain accurate records * Provide administrative support to the team as needed * Worked closely with multiple teams to gather and analyze data from customer interactions, web analytics, sales and various sources to identify patterns, trends and opportunity. * Created reports and presentations that summarize data and insights for stakeholders at various levels of the company using Excel and PowerPoint to identify customer preferences and needs to better create targeted marketing campaigns. * Documented system requirements, design specifications, and other project related development. * Provided recommendations to improve customer engagements and satisfaction, such as improving service processes. Show less



FEDERAL MORTGAGE BANK OF NIGERIA (FMBN)

• Nigeria
• Financial Services
• 100 - 200 Employee

• IT Systems Analyst (Student Intern)

  • Jan 2019 - Jun 2019

  • Worked independently to create excel spreadsheets and PowerPoint presentations for supervisors. • Worked with a team to provide support and training to end users of the NHF application, which in turn reduced customer complaints in the branch by 40% • Supported office staff by organizing computer files, sensitive documents, and office supplies while ensuring compliance with regulations and standards. • Kept team technical documentation and inventory records updated on google sheets and company database. Show less