Lindsay Hebrank

Senior Account Manager at MedZed
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta Metropolitan Area

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5.0

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/ Based on 2 ratings
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Jonathan Solomon

I brought Lindsay on board as one of our first HealPros employees and as one of our first client services hires. Through the next 4 years, she helped develop the role and the department and became Director of Client Services. During those four years of exponential company growth she dealt with all the major Health Plans in the country with grace and organization skills that was required to keep the business moving forward. Lindsay developed and led a strong team that was able to handle the complex demands of all the major plans. She is very organized, patient, graceful under pressure and willing to work hard to achieve the organizational goals. She works well in a challenging environment and is always seeking to expand her skills. She was a pleasure to work with.

Loren Johnson

When thinking about the qualities a company needs regarding leadership, Lindsay is the complete package. I worked with Lindsay for over 3 years and watched as she consistently demonstrated problem solving skills that any organization would love to have. Lindsay has grown from an individual contributor to building and managing a department responsible for millions in revenue from some of the nation's largest health plans. As with any young company HealPros is a fast-paced environment that requires a sense of urgency along with the ability to prioritize tasks. Her decisions are based on a balance between data analytics and being the best possible advocate for the client. This is a rare combination that makes Lindsay special. As a person she is joyful, kind, and will make your day a little brighter even if things aren’t rolling out the way you believe they should. Lindsay would be a terrific leader for any business.

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Credentials

  • HIPAA Privacy and Security
    TriNet
    Oct, 2015
    - Nov, 2024
  • Human Research Certification- CITI
    CITI Program, A Division of BRANY
    Nov, 2015
    - Nov, 2024

Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior Account Manager
      • Nov 2020 - Present

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director of Quality + Virtual Learning (UX)
      • Aug 2020 - Oct 2020

      • Designed and executed a new virtual learning platform, which resulted in a savings of 256-hours of manual labor during the annual hiring season.• Developed a "training bot" to assist new-hires with learning internal applications.• Developed UX roadmap for improving the UI of internal applications to reduce clicks and enhance app-intuition for new-hires. • Managed and maintained company wide quality for CDC regulations and quality programs in a healthcare setting during global pandemic. Show less

    • Director Of Client Services
      • Nov 2018 - Aug 2020

      • Strategic point of contact for clients, ensuring strong relationships at many levels in client’s organization.• Responsible for building a strong and seamless customer experience from initial on-boarding, to account and data set-up, to service, account management and support.• Maintained core team KPIs, such as data volume, revenue per encounter, conversion rates, response rates, retention rates, etc.• Mentored and developed client services team and directed them to find creative solutions to both client and internal challenges, to expand and nurture client accounts, and to deliver company business goals.• Identified and executed opportunities and expansions with clients and for business development. Show less

    • National Account Supervisor
      • Mar 2016 - Nov 2018

      • Managed the client experience for major health care providers in the US (spanning 36 states) and $12M in revenue.• Established and maintained relationships with executive leadership of National Insurance Providers.• Assessed client needs and strategized campaigns to help clients hit their gap closure targets and raise HEDIS and star scores.• Analyzed client’s Diabetic Retinopathy exam data and reported metrics to national executives.• Identified and orchestrated sales opportunities and expansions within client base.• Secured training locations for new hires by fostering relationships with local senior living communities and centers. Show less

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Care Specialist (Account Manager)
      • Dec 2013 - Mar 2016

      • Key manager for growing accounts in a strategic Mid-Western territory. • Strengthened key accounts, growing client base 46% within 2 years. • Implemented, produced, and hosted executive-level clinical trainings on SimpleC therapies. • Led therapy engineering research to enhance product quality. • Assessed residents with cognitive impairment, developed care plans, and set goals to increase well-being of individuals. • Designed virtual customer training to minimize travel costs and improve product knowledge. • Expanded compliance within accounts in addition to increased profit. Show less

Education

  • The University of Georgia
    Bachelor of Arts (B.A.) Medical Anthropology

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