Sheikh Fahad Hemel

Assistant Operations Manager at Ratio Company
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Contact Information
us****@****om
(386) 825-5501
Location
Ahsa, Eastern, Saudi Arabia, SA
Languages
  • Bengali Full professional proficiency
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Arabic Professional working proficiency

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Bio

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Credentials

  • Customer Service: Managing Customer Expectations
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Operational Excellence
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • The Effective Supervision
    Grace 21 Smart Hotel
    Aug, 2017
    - Nov, 2024
  • The Effective Supervision
    DuSai Resort & Spa
    Apr, 2015
    - Nov, 2024

Experience

  • Ratio Company
    • Saudi Arabia
    • Food & Beverages
    • 1 - 100 Employee
    • Assistant Operations Manager
      • Apr 2021 - Present

      Speciality Coffee, uphold standards, implement quality assurance measures for the franchise, and monitor performance. Ensure compliance with safety regulations and implement measures to protect employees & guests. Maintain high levels of guest’s service, promptly addressing guest feedback and concerns. Identify opportunities for process enhancement and implement streamlined procedures. Assist in overseeing daily operations while providing staff guidance and support. Train and support new employees, fostering ongoing learning within the team. Leading specialty coffee chain & currently serving 63 branches in KSA. Have outstanding knowledge in supply chain, quality, R&D and production operations. Demonstrated a strong understanding of KPIs, ERP, POS, Foodics, SAP and other tools. Show less

  • Taufika Foods And Lovello Ice-Cream PLC
    • Bangladesh
    • Food and Beverage Services
    • 1 - 100 Employee
    • Branch Manager
      • Nov 2017 - Jan 2020

      Demonstrated a strong understanding of KPIs, ERP, POS, PMS, SAP and other tools. Collaborated on marketing strategies aimed at attracting customers and boosting sales. Managed day-to-day branch operations, overseeing both kitchen & dining areas. Conducted performance evaluations and upheld a positive work environment. Addressed operational challenges promptly and made swift decisions. Ensured compliance with laws, regulations, and corporate policies. Ensured staff adhered to health, safety, and service standards. Show less

  • Executive Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Acting Food & Beverage In-Charge
      • Jan 2016 - Oct 2017

      It's Smart Boutique Hotel. I used to run the restaurant, IRD, and banquet operations, ensuring procedure compliance, quality standards, and inventory control. Appraised, planned, and monitored the efficiency of all business procedures, striving for maximum productivity. Managed day-to-day F&B operations, implementing necessary business improvements for smooth functioning. Implemented new ideas to improve business operations in line with company policies and protocols. Maintained a strong understanding of products and services, constantly seeking innovative ways. Show less

  • DuSai Resort & Spa
    • Bangladesh
    • Hospitality
    • 1 - 100 Employee
    • Restaurant Supervisor
      • Aug 2013 - Dec 2015

      It’s the finest luxurious resort. Collaborated with the kitchen team, handled cash transactions, and reported to management. Supervised operations, maintained a clean environment, and enforced safety regulations. Trained and developed staff on procedures, service standards, and safety protocols. Resolved conflicts among staff & addressed customer complaints professionally. Provided excellent customer service and handled guest inquiries and concerns. Managed shifts and staff, ensuring proper staffing levels and task delegation. Monitored food quality and presentation to maintain restaurant standards. Show less

Education

  • NHTTI
    Hotel Management
  • Stamford University Bangladesh

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