IT Infrastructure Manager

• Mar 2023 - Present

Director of Information Technology

• Dec 2018 - Mar 2023

• Developed the ACC’s technology roadmap including the short- and long-term strategy for IT • Oversee all aspects of the company’s technology requirements including system administration, help desk, infrastructure maintenance, information security, software, and hardware purchases. • Develop and implement policies and procedures that ensure all ACC activities comply with relevant rules, policies and regulations. • Direct oversite of implementation, execution, and advancement of technological functions. • Liaison between the ACC and its 15 member institutions as well as various sport venues where tournaments are held. • Responsible for maintaining a budget of ~$500,000. • Established and implemented a backup and disaster recovery plan including adding redundant internet circuits and firewalls • Developed and instituted security policies and procedures. • Developed product life cycles for all equipment including network equipment, laptops, and cellular devices. • Managed and negotiated 3rd party vendor relationships with MSP’s, Dell, Microsoft, and Cisco providers. • Implemented Webex as a video conferencing solution to supplement MS Teams. • Lead migration from 3rd party file storage and email providers to consolidated M365 platform and utilized Outlook, OneDrive, and SharePoint. • Migrated the office from unsupported IP phone system to modern VoIP system. Show less

Sr. IT Infrastructure Project Manager

• Apr 2018 - Dec 2018

Responsibilities • Worked with various Brands as well as levels of management to execute projects such as new building relocation, infrastructure upgrades, and software migrations. • Responsible for scoping and execution of infrastructure initiatives within VF's IT organization. • Identified risks and designed detailed plans to address them. • Worked closely with the leadership of the various brands and the IT organization to ensure that infrastructure components of approved initiatives are implemented on time and to the agreed requirements. • Lead large, globally complex infrastructure projects with project management discipline as well as effective handover of final products to the IT Operations Team. • Key driver to the delivery of infrastructure projects that include the following technologies/practices. • Project charters, project plans, communication and finance plans, risk management etc. • Built detailed project plans for each of the phases of the work using multiple project management programs. • Held regular status meetings to keep the stakeholders and management updated on weekly/monthly basis. • Provided financial updates in regular basis and updates the information. • Executed Business Needs Assessment, identifying areas of highest need for each of the brands in terms of hardware, software and support and prioritizing procurement accordingly (and within budget). • Key point of contact for other departments when engaging with various technology teams, and proactively manage stakeholders, actively representing the project in operational meetings and facilitating these meetings where required. Show less

Information Technology Project Manager

• Mar 2017 - Apr 2018

As an IT project manager my responsibilities include all phases of waterfall project management methodologies as well as mentoring of other technology personnel in project management practices. Job Responsibilities: • Utilized Waterfall project management methodologies to execute all projects on time and within budget. • Mentored other technology personnel in project management practices. • Accountable for project results along with the Project Sponsor and IT Director. • Developed and managed the Work Breakdown Structure with schedule for Waterfall style projects. • All project deliverables including project documentation per the PMO Guidelines for project delivery completed in a timely manner. • Responsible for clearly communicating expectations to both stakeholders and team members. • Effectively manage the project scope by ensuring all changes are documented and approved per the PMO Project Change Process. • Tracked and reported on project milestones, metrics and provide status reports to sponsor and IT Management. • Lead, coached, and motivated project team members on a proactive basis. • Responsible for addressing issues and risks as appropriately according to the Project Management Plan processes. • Knowledge of Agile, Kanban, and DevOps. Show less

IT Infrastructure Manager - North America

• Jan 2013 - Nov 2016

• Managed a team of IT professionals, both on-site and remote, that supported 1100 sales representatives in both the US and Canada.• Used data analysis skills to plan client support strategies and provide cost analysis on system solutions to identify and implement innovative processes to improve productivity.• Project lead for migration of 300 sales representatives from Windows laptops to Apple iPads. This includes managing individuals, project planning and execution, and the creation of documentation for collection of laptops, and user migration to a single device.• Advised leadership on budgeting and investment of IT resources, reducing costs, mitigating risks, and ensuring effectiveness of resources.• Managed Service Level Agreements through the development and delivery of global, country, or local support.• Implemented a Disaster Recovery plan that allowed critical applications to be moved to an alternate location and restored creating seamless business operation in the event of a disaster• Managed a datacenter that encompassed the HVAC units, 75 IBM and HP servers, fire suppression system, routers, switches and VOIP system. • Led various informational sessions on data security and how end users can help prevent data loss.• Negotiated mobility contracts for Verizon, T-Mobile, and AT&T. These renegotiations saved the company close to $30,000 per month. • Managed the migration of an analog PBX phone systems over to a VOIP system which included the sourcing, setup, and configuration of CISCO VOIP equipment. Show less

Client Services Team Lead

• Mar 2008 - Jan 2013

- Served as lead on multiple projects, including both hardware and software upgrades, and the implementation of Cisco routers, switches, and VoIP telephone system, overseeing budgets of over $300k.- Oversaw the PC life cycle process, using knowledge of hardware to select new equipment standards, time management to refresh schedules, and knowledge of operations to manage inventory.- Ensured security restrictions were maintained through management of Active Directory and account access.- Demonstrated proficiency in creating technical documentation through the writing of Standard Operating Procedures and software installation instructions.- Received 2013 Global IT Team Award for Innovation. Show less

Helpdesk Support Supervisor

• Apr 2005 - Mar 2008

• Served as lead on multiple projects, including both hardware and software upgrades, and the implementation of Cisco routers, switches, and VoIP telephone system, overseeing budgets of over $300k.• Oversaw the PC life cycle process, using knowledge of hardware to select new equipment standards, time management to refresh schedules, and knowledge of operations to manage inventory.• Ensured security restrictions were maintained through management of Active Directory and account access.• Created technical documentation through the writing of Standard Operating Procedures and software installation instructions.• Lead a team that migrated 1100 users from Lotus Notes to Microsoft Outlook. • Software License Manager for over 200 applications. This involved using Microsoft SCCM to approve application installs, verify funding, as well as application rightsizing to ensure no unused applications existed.• Received 2013 Global IT Team Award for Innovation. Show less

Desktop Support

• Oct 2000 - Apr 2005

- Provided support for a variety of information technology resources including IBM and Dell laptops, Compaq computers, BlackBerry, HP printers, and palm pilots using sound knowledge of information technology and hardware.- Lead the deployment and training of BlackBerrys to field management, ensuring clients understood how to use devices and were able to do so efficiently.

Service Manager

• Feb 1999 - Oct 2000

- Expertly managed desktop, laptop, and printer inventory to ensure client needs were met.- Provided hardware repair on desktops, laptops, and printers using sound knowledge of information technology and hardware.