Experience

The Westin Harbour Castle, Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Nov 2019 - Present

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. • Process all payment types such as room charges, cash, checks, debit, or credit. • Answer, record, and process all guest calls, messages, requests, questions, or concerns. • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. • Complete designated cashier and closing reports in the computer system. • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Show less



Bridgestone Canada Inc.

• Richmond Hill, ON

• B2B SaaS Account Executive / Sales Coordinator

  • Aug 2017 - Jun 2019

  • Responsible for managing key Bridgestone accounts across North America. • Manage the full sales cycle of Bridgestone TireConnect, a turn-key online sales tool to help tire dealers optimize tire sales. (SaaS) • Managed the Bridgestone TireConnect booth at the K&M and Suppliers Association conference in Chicago, Illinois. (Jan, 2018) • Was the team lead on taking existing clients through key data and analytics to help them formulate future merchandising and marketing plans. • Successfully led the team through an implementation of software I found to help improve the complete sales and support cycle, which is now being used across our Bridgestone team both in Canada and the USA. • Team-player - always voicing my opinion, and co-operating with other team members to improve our product, both on the sales and support side. Show less



Bridgestone - TireConnect

• Canada
• Automotive
• 1 - 100 Employee

• B2B SaaS Account Executive / Sales Coordinator

  • Aug 2017 - Jun 2019



Foresters Financial

• Canada
• Financial Services
• 700 & Above Employee

• Case Manager

  • Jun 2016 - Sep 2016

  • Accountable for assigned fully underwritten and special handling application/certificates from application set up to settling. • Review documentation/requirements for completeness, accuracy and action as required. • Stay in direct contact with the underwriters of the policy to determine if the claim would be eligible or payable by reviewing their benefits. • Review, investigate, process and track delivery requirements as required. • Process policy changes within established period of time (i.e. cancellations, reissues, 90-day changes). • Demonstrate professional verbal and written communication with internal and external partners that include Master Agencies and phone queue management. • Investigate and Identify any irregular signatures and report to SIU/BQR per guidelines. Show less



Europ Assistance

• France
• Insurance
• 700 & Above Employee

• Case Manager

  • Sep 2015 - May 2016

  • Successful in keeping updated with the new services and products offered to the customers.• Advise customers on how the claiming process works and assist them through it.• Stay in direct contact with the underwriters of the policy to determine if the claim would be eligible or payable by reviewing their benefits.• Determine if the proposed medical treatment for the customer is eligible or payable under their policy by being in direct contact with the medical team on site.• Contact different hospitals and clinics to make any arrangements necessary for the customer to experience an effective and pleasant service.• Provide prompt, effective and courteous assistance to customers, clients and medical providers via phone, email and fax.• Keep records of performance and issue reports to the supervisors in a daily, weekly and monthly basis. Show less

• Travel Intake Coordinator

  • Jun 2014 - Sep 2015

  • Answer all first calls and emails from customers, providers, clients, etc. and directly responds to requests or routes appropriately. • Evaluate insured eligibility status and benefits, while providing pre-certification authorization as required.• Open cases in system by completing all applicable fields and also document a comprehensive “opening case note”.• Provide the customer with their claim status.• Request benefits from insurer or determine benefits by directly accessing insurer’s system and documents appropriately in system.• Complete preliminary checks of month end and interim reports.• Keep records of performance and issue reports to the supervisors on a daily basis. Show less



Seneca College

• Canada
• Higher Education
• 700 & Above Employee

• Volunteer

  • Apr 2012 - Apr 2013

  •Awarded with Certificate of Appreciation 2012 by Seneca College •Assisted the International Services Coordinator with the development and organization of activities for international students •Assisted in the design of monthly activity calendars displayed throughout Seneca College’s Newnham campus •Designed flyers promoting upcoming events •Designed and launched surveys to evaluate student satisfaction with the different activities •Awarded with Certificate of Appreciation 2012 by Seneca College •Assisted the International Services Coordinator with the development and organization of activities for international students •Assisted in the design of monthly activity calendars displayed throughout Seneca College’s Newnham campus •Designed flyers promoting upcoming events •Designed and launched surveys to evaluate student satisfaction with the different activities