Experience

Replicon

• Canada
• Software Development
• 700 & Above Employee

• Technical Account Manager

  • Jun 2022 - Present

• Implementation Team Lead - Enterprise Support Services

  • Oct 2019 - Present

  • Engage and individually manage a large volume portfolio of key customer accounts• Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution.• Oversee the successful implementation/configuration of Replicon’s product suite for each customer account by working with an Implementation Specialist• Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal time frame• Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action• Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)• Overlooking the complete Project Life Cycle processes like Project initiation, planning,execution, monitoring and control, Support hand off and project closure. Guide the ProjectManagers through the complete process on every Enterprise Project.• Hands on experience in working on small, medium, and large projects. The average Project period range between 1 month, 3 months and 3 months to 12 months for small, medium, and large/Enterprise projects. Hands on experience in drafting project plans for any size of project.• Join enterprise scoping calls and understand the clients business and help them with a solution with Replicon product.• Reduce Project Cost by creating a strong project plan and regularly reviewing andoptimizing to avoid unnecessary wastage off budget, time, and resources.• Worked closely with the Development, Customization, Integration and CSM's to ensure customer’s requirements are met.• Execute the road map with complete ownership of delivery timeline for project set-up. Show less

• Product Support Engineer - Impementation Consultant

  • Oct 2016 - Oct 2019

  Understanding the Business Requirements documents and project plans created and approved by the client and the Customer Success Team and configure Replicon’s solution to meet the customer needs.Work with the Professional Services team to incorporate, test and deploy integration and/or customization requirements from the client.Manage multiple configurations of small, medium and large size customers within the time allotted for each projectManage all configuration communications externally and internallyMaintain a current and thorough understanding of Replicon’s product functionality Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Tech Support Associate

  • Sep 2015 - Sep 2016

  Technical Support Executive - US Technical Support Executive - US



Tangoe

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Consultant - Fulfillment Procurement

  • Jun 2014 - Aug 2015

  Procurement of mobile Handset device for US Corporate customers, Trouble Shooting of mobile handset device related to network service Provider, Customer service for Mobile expense Management, Procurement Specialist for Specific clients, People and Team Management Procurement of mobile Handset device for US Corporate customers, Trouble Shooting of mobile handset device related to network service Provider, Customer service for Mobile expense Management, Procurement Specialist for Specific clients, People and Team Management



TRX Technologies Pvt Ltd

• Bengaluru Area, India

• Officer Process

  • Feb 2011 - Mar 2014

  Client Support Executive for Expedia.com Client Support Executive for Expedia.com



Magus Customer Dialog

• Bengaluru Area, India

• Customer Service Executive

  • Sep 2008 - Mar 2009

  Customer Care Executive for Lenovo PCs and Laptops Customer Care Executive for Lenovo PCs and Laptops