Exam Proctor

• Oct 2022 - Present

Web Developer

• Sep 2022 - Present

Assistant

• Sep 2021 - Sep 2022

Customer Service Advocate

• May 2019 - Feb 2021

Insurance Producer

• Aug 2018 - May 2019

Fleet Systems Operator

• May 2017 - May 2018

Worked contract for Adecco on behalf of Waymo (formerly Google self-driving car project) Familiarized myself with Waymo's proprietary hardware and software to better monitor the health of vehicles. Analyzed situations in real-time requiring keen focus and ability to think critically. Developed skills in analysis and attention to detail in high-pressure situations. Maintained confidentiality concerning my contractor’s self-driving vehicles. Worked contract for Adecco on behalf of Waymo (formerly Google self-driving car project) Familiarized myself with Waymo's proprietary hardware and software to better monitor the health of vehicles. Analyzed situations in real-time requiring keen focus and ability to think critically. Developed skills in analysis and attention to detail in high-pressure situations. Maintained confidentiality concerning my contractor’s self-driving vehicles.

Driver

• Aug 2014 - May 2017

Met with Lyft driving mentor to outline safety and customer service expectations.Utilized Lyft’s smart phone app and Google Maps to pick up passengers and bring them to their destination. Ensured automobile was well-maintained and clean to maximize customer satisfaction and personal rating. Managed driving hours and areas to match times of peak demand. Met with Lyft driving mentor to outline safety and customer service expectations.Utilized Lyft’s smart phone app and Google Maps to pick up passengers and bring them to their destination. Ensured automobile was well-maintained and clean to maximize customer satisfaction and personal rating. Managed driving hours and areas to match times of peak demand.

Web Development Intern

• Aug 2015 - Oct 2015

Completed online courses through Treehouse and Code Academy to learn the basics of web development. Designed and developed a personal portfolio website using skills gained through above methods. Laid out and refined ads for Etumos’ online content using Adobe Photoshop. Conducted weekly online meetings with Etumos management to review progress and plan future projects. Completed online courses through Treehouse and Code Academy to learn the basics of web development. Designed and developed a personal portfolio website using skills gained through above methods. Laid out and refined ads for Etumos’ online content using Adobe Photoshop. Conducted weekly online meetings with Etumos management to review progress and plan future projects.

PSD Account Resolution Agent

• Aug 2013 - Aug 2014

Maintained regular contact with customers, often working upwards of 100 accounts daily. Collected funds to bring accounts current or worked with borrowers to find the best payment option available. Fielded numerous customer service issues daily, diffusing often tense situations. Accessed and updated customer accounts using LSAMS and Remedy database software. Maintained regular contact with customers, often working upwards of 100 accounts daily. Collected funds to bring accounts current or worked with borrowers to find the best payment option available. Fielded numerous customer service issues daily, diffusing often tense situations. Accessed and updated customer accounts using LSAMS and Remedy database software.

Phoenix City Correspondent

• Jul 2013 - Aug 2013

Paid anonymous visits to 50 hotels around the greater Phoenix Area. Drafted short reviews on hotels to be posted to gogobot.com, assigning each hotel a 1-5 rating. Photographed key locations within each hotel and uploaded photos to the travel website. Maintained accurate information for each location, updating addresses, phone numbers and website as necessary. Paid anonymous visits to 50 hotels around the greater Phoenix Area. Drafted short reviews on hotels to be posted to gogobot.com, assigning each hotel a 1-5 rating. Photographed key locations within each hotel and uploaded photos to the travel website. Maintained accurate information for each location, updating addresses, phone numbers and website as necessary.

Chief Staff Writer

• Sep 2012 - May 2013

Researched and drafted news stories for the student newspaper at the College of William and Mary. Attended weekly staff meetings to decide the direction of twice-weekly issues. Coordinated instructional sessions for new writers. Mentored staff writers in creating efficient, succinct copy in Associated Press style. Researched and drafted news stories for the student newspaper at the College of William and Mary. Attended weekly staff meetings to decide the direction of twice-weekly issues. Coordinated instructional sessions for new writers. Mentored staff writers in creating efficient, succinct copy in Associated Press style.

Front Desk Clerk

• May 2012 - Aug 2012

Provided customer service to incoming guests, checking guests in and out at the end of their stay. Answered phones, taking client information and providing rates and availability. Maintained guest records using Hilton’s OnQ management system. Performed a number of other services, ensuring the cleanliness and maintenance of the Hampton Inn. Provided customer service to incoming guests, checking guests in and out at the end of their stay. Answered phones, taking client information and providing rates and availability. Maintained guest records using Hilton’s OnQ management system. Performed a number of other services, ensuring the cleanliness and maintenance of the Hampton Inn.

Summer Intern

• May 2011 - Aug 2011

Met with the Engineering Department's Excellence Council to create a new department-wide newsletter, E². Interviewed members of the Engineering Department to collect information for pertinent news stories. Collaborated with department leaders to come to a decision on the name and logo of the new periodical. Attended daily staff meetings to keep team leaders informed on personal progress. Met with the Engineering Department's Excellence Council to create a new department-wide newsletter, E². Interviewed members of the Engineering Department to collect information for pertinent news stories. Collaborated with department leaders to come to a decision on the name and logo of the new periodical. Attended daily staff meetings to keep team leaders informed on personal progress.