Experience

Talent Plus, Inc.

• United States
• Human Resources
• 100 - 200 Employee

• Chief Information Security Officer

  • Oct 2022 - Present

  As the Chief Information Security Officer at Talent Plus, I am responsible for developing and implementing comprehensive cybersecurity strategies that safeguard the organization's information assets, data privacy, and compliance with regulatory requirements.My role involves leading a team of cybersecurity professionals, conducting regular risk assessments, and vulnerability testing to identify and address potential threats. I work closely with cross-functional teams to ensure that our cybersecurity programs are aligned with business objectives and deliver measurable results.I am responsible for overseeing incident response planning and execution, conducting regular security awareness training for employees, and implementing security controls and measures to mitigate risks. Additionally, I provide guidance and support to the organization's executive leadership on cybersecurity matters, and ensure that our cybersecurity programs are up-to-date with the latest industry trends and emerging threats.My skills include:-Cybersecurity strategy development and execution-Risk assessment and vulnerability testing-Incident response planning and execution-Security awareness training for employees-Regulatory compliance-Infrastructure design, implementation, and operations-Governance, risk management, and compliance (GRC)-Strong leadership and communication skillsAt Talent Plus, my team and I are dedicated to protecting the organization and its stakeholders from evolving cyber threats, and we strive to maintain the highest standards of cybersecurity excellence.

• Director of Information Security

  • Oct 2022 - Present

  As the Director of Information Security at Talent Plus, I am responsible for overseeing the organization's cybersecurity programs and ensuring the protection of its information assets, data privacy, and compliance with regulatory requirements.My role involves leading a team of cybersecurity professionals, conducting regular risk assessments and vulnerability testing, and implementing security controls and measures to mitigate risks. I work closely with cross-functional teams to ensure that our cybersecurity programs are aligned with business objectives and deliver measurable results.I am responsible for overseeing incident response planning and execution, conducting regular security awareness training for employees, and providing guidance and support to the organization's executive leadership on cybersecurity matters. Additionally, I stay up-to-date with the latest industry trends and emerging threats to ensure that our cybersecurity programs remain effective.My skills include:-Cybersecurity program development and implementation-Risk assessment and vulnerability testing-Incident response planning and execution-Security awareness training for employees-Regulatory compliance-Infrastructure design, implementation, and operations-Governance, risk management, and compliance (GRC)-Strong leadership and communication skillsAt Talent Plus, my team and I are committed to protecting the organization and its stakeholders from evolving cyber threats, and we work tirelessly to maintain the highest standards of cybersecurity excellence.

• Director of Infrastructure

  • Oct 2022 - Present

  As the Director of Infrastructure at Talent Plus, I am responsible for overseeing the design, implementation, and operations of the organization's IT infrastructure, including networks, servers, storage, and cloud services.My role involves collaborating closely with cross-functional teams to ensure that our infrastructure solutions are aligned with business objectives and deliver measurable results. I am responsible for managing infrastructure projects, conducting regular performance assessments, and implementing measures to ensure scalability, availability, and security.I lead a team of infrastructure professionals, providing guidance and support to ensure that we maintain high standards of infrastructure excellence. Additionally, I stay up-to-date with the latest industry trends and emerging technologies to ensure that our infrastructure solutions remain effective and competitive.My skills include:-Infrastructure design, implementation, and operations-Project management-Performance assessment and optimization-Scalability, availability, and security-Vendor and budget management-Cloud services and architecture-Strong leadership and communication skillsAt Talent Plus, my team and I are committed to delivering robust and scalable infrastructure solutions that support the organization's growth and success. We work tirelessly to maintain the highest standards of infrastructure excellence and ensure that our infrastructure solutions remain effective and competitive.

• Manager of Technology Operations, I.T.

  • Sep 2021 - Oct 2022

  As the Manager of IT at Talent Plus, I am responsible for overseeing the day-to-day operations of the organization's IT department, including network administration, user support, hardware and software procurement, and vendor management.My role involves collaborating closely with cross-functional teams to ensure that our IT solutions are aligned with business objectives and deliver measurable results. I am responsible for managing IT projects, conducting regular performance assessments, and implementing measures to ensure scalability, availability, and security.I lead a team of IT professionals, providing guidance and support to ensure that we maintain high standards of IT excellence. Additionally, I stay up-to-date with the latest industry trends and emerging technologies to ensure that our IT solutions remain effective and competitive.My skills include:-IT management and leadership-Project management-Network administration-Hardware and software procurement-Vendor and budget management-Security and compliance-Strong leadership and communication skills

• Senior System Administrator

  • Aug 2021 - Sep 2021

  As a Senior System Administrator at Talent Plus, I am responsible for managing the organization's IT infrastructure, including servers, networks, storage, and cloud services.My role involves collaborating closely with cross-functional teams to ensure that our IT solutions are aligned with business objectives and deliver measurable results. I am responsible for managing IT projects, conducting regular performance assessments, and implementing measures to ensure scalability, availability, and security.I provide guidance and support to junior system administrators to ensure that they maintain high standards of IT excellence. Additionally, I stay up-to-date with the latest industry trends and emerging technologies to ensure that our IT solutions remain effective and competitive.My skills include:-IT infrastructure management and administration-Network administration-System and server administration-Storage management-Cloud services and architecture-Security and compliance-Strong leadership and communication skills

• Network and Virtualization Engineer | Windows Server Administrator | Systems Administrator

  • Dec 2018 - Aug 2021

  As a Network and Virtualization Engineer at Talent Plus, I am responsible for designing, implementing, and managing the organization's network and virtualization infrastructure.My role involves collaborating closely with cross-functional teams to ensure that our network and virtualization solutions are aligned with business objectives and deliver measurable results. I am responsible for managing network and virtualization projects, conducting regular performance assessments, and implementing measures to ensure scalability, availability, and security.I provide guidance and support to junior team members to ensure that they maintain high standards of network and virtualization excellence. Additionally, I stay up-to-date with the latest industry trends and emerging technologies to ensure that our network and virtualization solutions remain effective and competitive.My skills include:-Network and virtualization infrastructure design, implementation, and management-Network administration-Virtualization administration-Storage management-Cloud services and architecture-Security and compliance-Strong leadership and communication skills



Seeking New Opportunity

• Accounting
• 1 - 100 Employee

• Career Break

  • Nov 2018 - Dec 2018

  Seeking New Opportunity Seeking New Opportunity



Upland Software

• United States
• Software Development
• 700 & Above Employee

• Desktop Support Technician, Enterprise I.T.

  • Dec 2017 - Nov 2018

  As a Desktop Support Technician at Upland Software, I am responsible for providing technical support to end-users in the organization. I ensure that users have the necessary hardware and software to perform their job functions.My role involves providing timely and effective technical support for all desktop-related issues, including hardware, software, and network connectivity. I troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals. I am also responsible for maintaining accurate records of support requests, resolutions, and equipment inventory.I provide guidance and support to end-users to ensure that they maintain high standards of desktop usage and efficiency. Additionally, I stay up-to-date with the latest industry trends and emerging technologies to ensure that our desktop solutions remain effective and competitive.My skills include:-Desktop support and troubleshooting-Hardware and software installation and configuration-Network connectivity troubleshooting-Mobile device support-Remote support-Strong communication and customer service skills

• Supervisor, Technical Support

  • May 2012 - Dec 2017

  As a Technical Support Supervisor at Upland Software, I am responsible for leading a team of technical support specialists to provide high-quality technical support to our customers. I ensure that our team is providing timely and effective support to resolve customer issues and inquiries.My role involves managing and supervising the technical support team to ensure that we are meeting and exceeding customer expectations. I oversee the team's performance metrics and implement process improvements to enhance the team's effectiveness and efficiency.I collaborate with cross-functional teams to identify customer pain points and ensure that our technical support solutions are aligned with business objectives. I also conduct regular performance assessments and provide coaching and feedback to my team to ensure that they maintain high standards of technical support excellence.My skills include:-Technical support management and supervision-Customer service and relationship management-Process improvement and optimization-Team leadership and coaching-Data analysis and reporting-Strong communication and collaboration skills

• Technical Support Engineer

  • May 2012 - Dec 2015

  As a Technical Support Engineer at Upland Software, I am responsible for providing technical support to our customers for our products and services. I ensure that customers have a positive experience with our company by resolving technical issues and inquiries in a timely and efficient manner.My role involves troubleshooting and resolving technical issues related to our products and services, including software, hardware, and network connectivity issues. I work closely with cross-functional teams to identify and resolve issues, and I maintain accurate records of support requests, resolutions, and customer interactions.I am also responsible for communicating technical information to non-technical customers in a clear and concise manner, and for providing guidance and support to ensure that customers maintain high standards of product usage and efficiency.My skills include:-Technical support and troubleshooting-Customer service and relationship management-Problem-solving and critical thinking-Communication and interpersonal skills-Strong attention to detail and organization



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Coordinator

  • Apr 2008 - Mar 2012