Kelvin Chin, PRINCE2 Agile®

Project Manager at Ipsos Malaysia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Kuala Lumpur, MY
Languages
  • English -
  • Mandarin -
  • Cantonese -
  • Bahasa Malaysia -
Skills

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Teo Jian Yoong

Kelvin has a excellent character and strong personality, with his positive attitude that helps him accomplish whatever task he has been assigned. In additional, Kelvin has impresses me with his works cooperatively and communicates effectively with colleagues by interact with all project personnel to understand project requirement and project objective.

LinkedIn User

Kelvin is a very hardworking and friendly personal. He is very helpful in assisting project and implementing project within tight timeline. He can work under stress environment. Hence is very positive personal.

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Credentials

  • Technology Consultant - EX Engage Professional Learning Journey
    Qualtrics
    Aug, 2023
    - Nov, 2024
  • Technology Consultant - CX Engage Professional Learning Journey
    Qualtrics
    Jul, 2022
    - Nov, 2024
  • PRINCE2 Agile® Foundation CPD
    PeopleCert
    Dec, 2021
    - Nov, 2024
  • Medallia Product Certification
    Medallia
    Mar, 2021
    - Nov, 2024
  • Self Awareness and the Effective Leader
    Coursera
    Aug, 2019
    - Nov, 2024
  • Introduction to Project Management Principles and Practices Specialization
    Coursera
    Jul, 2019
    - Nov, 2024
  • Project Management
    Coursera
    Jul, 2019
    - Nov, 2024
  • Budgeting and Scheduling Projects
    Coursera
    May, 2019
    - Nov, 2024
  • Google IT Support Professional Certificate Specialization
    Google
    May, 2019
    - Nov, 2024
  • Initiating and Planning Projects
    Coursera
    May, 2019
    - Nov, 2024
  • Managing Project Risks and Changes
    Coursera
    May, 2019
    - Nov, 2024
  • Google IT Support Professional Certificate
    Coursera
    Apr, 2019
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    Apr, 2019
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Apr, 2019
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Mar, 2019
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Feb, 2019
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Jan, 2019
    - Nov, 2024
  • Customer Experience Expert Certification
    Qualtrics
    Jun, 2020
    - Nov, 2024

Experience

  • Ipsos Malaysia
    • Malaysia
    • Market Research
    • 100 - 200 Employee
    • Project Manager
      • Jan 2020 - Present

      Specializing in delivering technical solutions in CX / EFM suites which mainly:- Having full responsibility for accounted CX programs for various industries globally- To lead dynamic project teams to implement programs with modern data collection platforms, such as: TIVIAN, Qualtrics, Medallia, etc.- Consult, propose, and convert business requirements into CX suites- Deliver programs with various distribution / data collection methods. E.g. SMS, Email, & IVR- Integrate automations for data collections, CLF, & visualization- Project scoping, costing (RFQ, Licensing, & CR), implementation and retaining- Involving in full implementation cycle, from project initiation to day-to-day supports Show less

    • Implementation Engineer, Enterprise Feedback Management
      • Apr 2018 - Jan 2020

      - Part of the Customer Experience (CX) team focuses in technical consulting, project management and data visualization- Familiarize in in-house market research platforms as well as in world leading's technologies, such as Questback and Qualtrics- Translate complex business rules to technical solutions and vice versa- Data collection associate with Tableau and Alteryx- Involvement from project kick-off to closure- Day-to-day managing internal and external clients

  • Toluna
    • United States
    • Market Research
    • 700 & Above Employee
    • Project Manager, SEA
      • Jan 2017 - Mar 2018

      - Take full responsibility on projects assigned; - Meeting the timeline expectations while maintaining our high quality standards; - Ensuring smooth running and timely delivery of all projects originating from the respective office; - Support the sales teams at the proposal stage, consulting on complex projects; - Actively making proposals to improve the existing processes, tools and products. - Vendor managements. Engage vendors or partners whenever necessary by ensuring budget is within the margin level. - Questionnaire cleaning and provide consultation to client in modifying its contents. - Involve in all project phases. From project initiation to closure (Billing). - Build good relationships with client and project team. - Provide project feasibility to client to ensure it is running smoothly throughout the entire process. - Liase closely with programmers, data processing, and field teams to provide technical and feasibly decisions. Show less

  • Ipsos
    • France
    • Market Research
    • 700 & Above Employee
    • Senior System & Operations Analyst
      • Jan 2016 - Jan 2017

      • Mainly focus in managing and provide consultations to the Netherlands' market.• Provide in-house training to team member who based in Europe to ensure projects work perfectly without negative impaction by various time zones. • Create necessary alerts to cater different kinds of abnormal circumstances.• Support real time reporting portal and provide consultancy and advice to clients on how to visualize dashboards, reports and customize reports.• Attend various trainings to master the new invested tools.• Develop and customize SMS, IVR, and Hybrid projects accordingly with the predefine specifications.• Liaising directly with global CIT Support and R&D teams to ensure all projects fulfilling the expectations of clients. Show less

    • System and Operations Analyst
      • Aug 2014 - Dec 2015

      • Part of development team responsible for ViewsCast implementation and roll out in Asia Pacific & Europe. Focus mainly in Netherlands' projects and support other markets like UK, Denmark, Sweden, South Africa and Asia Pacific.• Cover and support SMS, Smart Devices, Online and IVR projects and software deployment request from client.• Support in software engineering activities including customer-specific projects, core product development and the creation of tools for internal use.• Support real time reporting portal and provide consultancy and advice to clients on how to visualize dashboards, reports and customize reports.• Work with clients closely. Interact and communicate in project briefings, conference calls, Interaction with clients frequently.• Involve in project management by ensure outcomes are able to deliver within a feasible timeframe. Show less

  • WILL Event Management
    • Event Coordinator
      • Mar 2009 - Dec 2012

      • Work closely with the Event Organizer of company in assisting events' planning, quoting, and coordination. • Face-to-face interview with clients in collecting requirements and managing additional requests. • Acquire vendors, such as, sound and light fittings and stage setup. • Talents recruitment. For example, musicians, bands, and performance artists. • Being the main contact person in events, such as, weddings, company events, and functions. • Work closely with the Event Organizer of company in assisting events' planning, quoting, and coordination. • Face-to-face interview with clients in collecting requirements and managing additional requests. • Acquire vendors, such as, sound and light fittings and stage setup. • Talents recruitment. For example, musicians, bands, and performance artists. • Being the main contact person in events, such as, weddings, company events, and functions.

Education

  • University of East London
    Bachelor of Science (B.Sc.), Business Information Systems
    2012 - 2014
  • UCSI University
    Diploma in Information Technology, Information Technology
    2010 - 2012

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