Senior Customer Success Associate

• Aug 2022 - Present

•Fostered and nurtured positive client relationships at all levels with existing corporate accounts, effectively utilizing upselling and cross-selling techniques to maximize revenue opportunities.•I effectively led the onboarding process for three new verticals in my company: fire, transformer, and fireplace.•Collaborated with the product and engineering teams to customize Metabase dashboards for clients, improving user experience. Ensured web scraping adhered to data privacy standards, maintaining data integrity and compliance.•Led and supervised a team of seven individuals, efficiently managing accounts valued at approximately $2 million USD across the USA and Canada.•Proactively monitored SaaS performance metrics, promptly addressing any issues or concerns, and delivering proactive support to maintain high customer satisfaction levels.•Actively participated in the data migration process and collaborated with the product team to ensure seamless coordination.•Facilitated smooth onboarding processes and efficiently managed customer sentiments, guaranteeing a positive customer experience. Show less

Customer Success Associate

• Aug 2021 - Jul 2022

•Cultivated a trusted adviser relationship with customers, ensuring their overall satisfaction with our products and services. •Delivered captivating presentations, showcasing exceptional communication and presentation skills while upholding a high level of professionalism.•Effectively communicated SaaS features and benefits to clients, resulting in increased customer engagement and product usage.

Business Associate

• Feb 2021 - Jul 2021

Member of the Management Board

• Jan 2019 - Present

B.S. INTERNATIONAL SCHOOL established in 2014 is an English medium school for underprivileged children from grade 1 to 8. It is situated in the rural area of Bhiwani district, Haryana. The curriculum is designed to transform a child’s future from underprivileged background by giving equal importance to education, social skills and co-curricular activities like fitness, art and theatre. Exhaustive methodologies are followed in the school which help in the holistic development of students from the low-income families. Show less

Co-founder & Management Head

• Jul 2018 - May 2021

Summer Intern

• May 2020 - Jun 2020

Creative Trainee

• Oct 2018 - Oct 2019

Creative Trainee

• Jul 2018 - Oct 2018