Senior Telecommunications Engineer

• Sep 2020 - Present

Daily Management of the Complex Pure Cloud Phone system with a wide array of technology including Audio codes SBC's. Originally a CaaS Pure Connect Customer, managed the technical side of conversion to Pure Cloud for J.J Keller over 2021-2022. currently working with most of the entire stack of the Offerings from Genesys under Pure cloud. Architect, custom routing and streamlining user management within the system has been a focus to improve the overall quality of calls. Daily Management of the Complex Pure Cloud Phone system with a wide array of technology including Audio codes SBC's. Originally a CaaS Pure Connect Customer, managed the technical side of conversion to Pure Cloud for J.J Keller over 2021-2022. currently working with most of the entire stack of the Offerings from Genesys under Pure cloud. Architect, custom routing and streamlining user management within the system has been a focus to improve the overall quality of calls.

IT Consultant

• Jan 2009 - Present

I work with Small business in a jack of all trades type of role. I support from the help desk side, Networking, Data Backup Solutions, Server Admin, and Providing overall solutions for small businesses. I work with Small business in a jack of all trades type of role. I support from the help desk side, Networking, Data Backup Solutions, Server Admin, and Providing overall solutions for small businesses.

CEO

• Jan 2016 - Present

Neitling Enterprises LLC is a all inclusive manufacturing and Design studio built by small business for small businesses. We help bring your Ideas to Market and provide Cost effective small batch production solutions where quality and delivery are key. Neitling Enterprises LLC is a all inclusive manufacturing and Design studio built by small business for small businesses. We help bring your Ideas to Market and provide Cost effective small batch production solutions where quality and delivery are key.

CEO

• Jan 2016 - Present

Geeks 1st is a premier vendor in custom designed game box organizers and gaming accessories with an emphasis on quality, versatility and usability. http://www.geeks1st.com/ Geeks 1st is a premier vendor in custom designed game box organizers and gaming accessories with an emphasis on quality, versatility and usability. http://www.geeks1st.com/

Freelance Photographer

• Jan 2006 - Present

I take Pictures of Conventions, Events, Seniors, Weddings, Anniversaries, Special Events, Wild Life, and much more that is interest in life Most of my work is here https://www.facebook.com/NeitlingPhotography I plan on taking Pictures for the rest of my life and continuing to provide service with a Smile. I take Pictures of Conventions, Events, Seniors, Weddings, Anniversaries, Special Events, Wild Life, and much more that is interest in life Most of my work is here https://www.facebook.com/NeitlingPhotography I plan on taking Pictures for the rest of my life and continuing to provide service with a Smile.

Telecommunication Analyst III

• Dec 2019 - Aug 2020

Telecommunications Engineer

• Nov 2017 - Dec 2019

The Telecommunications Engineer is integral to on-going technical solution deployment and to the technical application support of the American health Networks Internal IT Networking team. The Telecommunications Engineer is responsible for delivering ININ solutions to large all AHN site, remote and local. This position is responsible for developing a high level of expertise across the majority of Interactive Intelligence products. Major Responsibilities/Activities Demonstrates product expertise in the majority of Interactive Intelligence products Provides top quality service engagements for large, medium or strategic customers Serves as the lead technical architect, advisor, and/or engineer Create and manage AHN implementation standards Assesses complex project situations to make appropriate recommendations to AHN and Managment Initiates and suggests process improvements to Project Managers and other Management in order to increase efficiencies for the delivery of ININ solutions for all AHN sites current and future. Solution Deployment Develop AHN implementation standards Executes the project plan tasks associated with engagements Tests plan validation Regularly communicates the statuses of projects Provides onsite/remote support for customer escalations, as needed Maintains on average of 70% utilization for Projects and Daily Tickets Technical Support Identifies engagement-related problem areas and solves the issues in a proactive manner Assists the Support group in performing service call/maintenance activities as required Provides technical training to internal or external resources, as needed Maintains a friendly and professional attitude in stressful situations Show less

Implementation Engineer

• Mar 2015 - Nov 2017

The Adapt Implementation Engineer is integral to on-going technical solution deployment and to the technical application support of the professional services capabilities. Adapt Implementation Engineer is responsible for delivering Adapt and Interactive Intelligence solutions to large customers, and strategic accounts. This position is responsible for developing a high level of expertise across the majority of Interactive Intelligence and Adapt products. Major Responsibilities/Activities Demonstrates product expertise in the majority of ININ and Adapt products Provides top quality service engagements for large or strategic customers Serves as the lead technical architect, advisor, and/or engineer Follows Adapt Implementation standards Assesses complex project situations to make appropriate recommendations to both Interactive Intelligence and the customer Initiates and suggests process improvements to Project Managers and other Management in order to increase efficiencies for the delivery of Adapt and ININ solutions Solution Deployment Works in close concert with the Project Manager and Lead technical Team to successfully deliver assigned portions of projects Delivers technical implementation activities from post-sale to support for Professional Services engagements Follows Adapt implementation standards Executes the project plan tasks associated with engagements Tests plan validation Regularly communicates the statuses of projects Provides onsite/remote support for customer escalations, as needed Maintains on average of 80% utilization for billable projects Technical Support Identifies engagement-related problem areas and solves the issues in a proactive manner Assists the Support group in performing service call/maintenance activities as required Provides technical training to internal or external resources, as needed Maintains a friendly and professional attitude in stressful situations Show less

Field Engineer

• Jun 2013 - Mar 2015

The PSO Field Engineer is integral to on-going technical solution deployment and to the technical application support of the professional services (PSO) capabilities. The PSO Field Engineer is responsible for delivering ININ solutions to large customers, strategic accounts, and partners. This position is responsible for developing a high level of expertise across the majority of Interactive Intelligence products.Major Responsibilities/Activities Demonstrates product expertise in the majority of Interactive Intelligence products Provides top quality service engagements for large or strategic customers Serves as the lead technical architect, advisor, and/or engineer Follows PSO implementation standards Assesses complex project situations to make appropriate recommendations to both ININ and the customer Initiates and suggests process improvements to Project Managers and other Management in order to increase efficiencies for the delivery of ININ solutionsSolution Deployment Works in close concert with the Engineering Lead to successfully deliver assigned portions of projects Delivers technical implementation activities from post-sale to support for PSO engagements Follows PSO implementation standards Executes the project plan tasks associated with engagements Tests plan validation Regularly communicates the statuses of projects Provides onsite/remote support for customer escalations, as needed Maintains on average of 70% utilization for billable projectsTechnical Support Identifies engagement-related problem areas and solves the issues in a proactive manner Assists the Support group in performing service call/maintenance activities as required Provides technical training to internal or external resources, as needed Maintains a friendly and professional attitude in stressful situations Show less

Asset and Systems Support Specialist, IT Systems Operations Support

• Apr 2012 - Jun 2013

Daily tasks involve break fix process on anything broken with the client infrastructure, work with users remotely via Phone or Lync, deploy new hires as well as engage in special projects for teams looking at upgrading hardware, leveraging my in depth hardware knowledge to better make decisions for their needs on the project.

Network Administrator

• Dec 2010 - Apr 2012

Network Services Intern

• May 2010 - Dec 2010

to Provide Technical support and maintenance for in house system critical to the IT infrastructure. Deploy and Cable servers troubleshoot and map infrastructure.

Sr. Telecom Engineer

• Jan 2014 - Feb 2014

Staff Augmentation through Interactive Intelligence with Help maintaining, Designing and Deploying Telecom Systems for their rapidly growing company. Still employed at Interactive Intelligence but on Site for this time full time support. Staff Augmentation through Interactive Intelligence with Help maintaining, Designing and Deploying Telecom Systems for their rapidly growing company. Still employed at Interactive Intelligence but on Site for this time full time support.

Geek Squad

• May 2009 - Sep 2010

-Providing Solutions to Customers with Computer Related Problems, Providing Solutions to clients, Sales Person, Sell, Repair computers and other electronic Devices, Provide Solutions to Clients based on their needs. -Providing Solutions to Customers with Computer Related Problems, Providing Solutions to clients, Sales Person, Sell, Repair computers and other electronic Devices, Provide Solutions to Clients based on their needs.

Cashieer- Uscan and Office help

• Apr 2004 - Jul 2009

Wroked here as my first job, was an interesting experience, i used it to help me lean how to work hard, and build customer relation skills. communication, leadership, teamwork and helping improve productivity processes Wroked here as my first job, was an interesting experience, i used it to help me lean how to work hard, and build customer relation skills. communication, leadership, teamwork and helping improve productivity processes

Intern

• Jan 2009 - Feb 2009

- Internship One Month Computer Maintenance, Printer Repair, Operating System install, Server Maintenance, various other computer experiences. - Internship One Month Computer Maintenance, Printer Repair, Operating System install, Server Maintenance, various other computer experiences.