Experience

Nigerian Exchange Group (NGX Group)

• Nigeria
• Capital Markets
• 100 - 200 Employee

• • Mar 2022 - Present

  • Lead a strong team of 10 professionals focused on improving Tech Support, IT Infrastructure, Information Security & Enterprise Applications to achieve the IT digitalization strategy of the business• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.• Confer with executives to advise and plan for short-term and long-term IT system upgrade needs.• Coordinated IT operations activities to deliver smooth flow of daily business needs.• Researched new technologies and chose best options for company priorities and cost-effectiveness.• Aligned IT solutions and deliverables with company's strategic vision.• Facilitate the Business Continuity plan which provides a framework for developing and implementing an effective recovery strategy. • Effectively test the IT Disaster Recovery Plan consisting of step by step failover plans, disaster recovery teams & responsibilities, data and backups, and communication during a disaster or damage in order to ensure restoration of IT functionality to the business• Worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.• Tracked departmental expenditures, project schedules and team performance and progress.• Resolved workflow issues to optimize team productivity and improve delivery times Show less

• • Mar 2013 - Mar 2022

  • Lead team of IT Infrastructure personnel in administration, monitoring, and maintenance of IT Infrastructure spanning multiple locations while ensuring business continuity and disaster recovery while achieving business strategy• Manage NASDAQ Trading platform -features, upgrades, incidents & requests in order to ensure continuous trading activities on-premise and remotely.• Microsoft Technologies -M365, D365, System Centre Suites, etc• Developed, implemented and managed IT processes to encourage regulatory compliance e.g ISO 27001:2013• Collaborate internally and with third-party partners to determine planning, implementation and integration of technology-oriented projects• Employ critical-thinking skills, excellent judgement, creativity and innovation in solving problems• Oversee IT activities to maintain operations by maintaining laptops and tablets for about 350 users nation-wide• Managed firm-ware upgrades across Systems and Storage Infrastructure with minimal down time while providing needs assessment, systems analysis, troubleshooting and resolution• Migrated data from EMC VNX to DELL EMC Unity Storage Area Network (SAN)• Maintained flexible schedule and responded to after-hours and weekend emergencies• Increased system security and performance with proactive changes e.g. Scheduled security updates, Antivirus management, systems monitoring with daily, weekly and monthly reporting• Fostered high availability of infrastructure through strategic planning, testing and support with recommendations regarding infrastructure overhauls• Improved job tasks and mentored team members on best practices and standards• Translated client requirements into configuration requirements• Provided technical support during software installation and configuration Show less



Multi-links Telkom (Multi-Links Telecommuication Ltd)

• • Aug 2010 - Mar 2013

  • Actively listened to customers' requests, confirming full understanding before addressing concerns.• Delivered reliable support for all Windows Server systems.• Orchestrated and oversaw upgrades to system hardware and software.• Submitted recommendations regarding infrastructure overhauls in order to boost capacity planning• Wrote and updated online FAQs on common IT issues and possible resolution for Users• Managed IT backup processes to ensure data backup aligns with specified policy on data retention• Managed about 500 local and remote users across multiple locations thereby reducing number of reopened support calls• Tested and deployed windows patches, antivirus definitions to Servers and Clients Show less

• • May 2009 - Jul 2010

  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.• Served as level-two/three support escalation point• Reviewed Users current hardware and software, and recommended modifications to increase system speed.• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.• Set up and configured new employee work stations, including all hardware, software and peripheral devices.• Consistently responded to IT incidents and requests within standard window for optimal response. Show less



CWL Systems

• Information Systems Support Engineer to MTN Nigeria

  • Jul 2007 - May 2009

  • Consistently managed IS assets, and provided Information Systems (IS) Support to MTN Nigeria designated offices and connect stores nation-wide • Occasionally lead a team of new end-user support engineers to deliver on agreed SLA • Delivered orientation and training to end-users for all modified and new systems, devices and applications • Consistently managed IS assets, and provided Information Systems (IS) Support to MTN Nigeria designated offices and connect stores nation-wide • Occasionally lead a team of new end-user support engineers to deliver on agreed SLA • Delivered orientation and training to end-users for all modified and new systems, devices and applications



I.T Connect Limited

• I.T Sales and Support Engineer

  • Dec 2006 - Jul 2007

  Sold and delivered support for HP, Leibert and Cisco Hardware, deployed and implemented Microsoft products to existing applications and systems. Sold and delivered support for HP, Leibert and Cisco Hardware, deployed and implemented Microsoft products to existing applications and systems.



Gbade Ogunlana Ministries

• Technical Support (Systems & Media)

  • 2005 - 2006