Experience

International Academies of Emergency Dispatch

• United States
• Research Services
• 1 - 100 Employee

• Director Of Government Affairs

  • May 2021 - 2 years 8 months

  Salt Lake City, Utah, United States Advocating for 911 at all levels of government.



National Emergency Number Association

• Telecommunications
• 1 - 100 Employee

• Education Director

  • May 2015 - May 2021

  The development and deliver the highest quality 9-1-1 industry training.



NENA Institute

• Immediate Past President

  • 2007 - Jun 2015

  Support the activities of NENA and its members by raising and maintaining professional standards in the field of emergency number management. The object of the NENA Institute is to: Define the Body of Knowledge which indicates broad competence in the implementation and administration of emergency telecommunications services and provides a mechanism by which individuals may demonstrate to the Institute that they have acquired this knowledge and are entitled to certification.



National Emergency Number Association (NENA)

• Director of Education and Operational Issues

  • Aug 2012 - May 2015

  Alexandria, VA Overseeing projects related to current, emerging, and prospective issues affecting 9-1-1 authority and 9-1-1 center personnel, with a strong focus on preparing these stakeholders for Next Generation 9-1-1 implementations. Work with the developers of consumer and enterprise communications products and applications that may interface with public safety systems, to ensure that they are designed and deployed with the needs of current and future 9-1-1 systems in mind. Manage the development and… Show more Overseeing projects related to current, emerging, and prospective issues affecting 9-1-1 authority and 9-1-1 center personnel, with a strong focus on preparing these stakeholders for Next Generation 9-1-1 implementations. Work with the developers of consumer and enterprise communications products and applications that may interface with public safety systems, to ensure that they are designed and deployed with the needs of current and future 9-1-1 systems in mind. Manage the development and delivery of education and training programs for both technical and operational audiences, spanning all levels of the 9-1-1 hierarchy – from front-line telecommunicators to supervisors, managers, and 9-1-1 authority administrators. Show less



Education Advisory Board - National Emergency Number Association

• Board Member

  • 2011 - Aug 2012

  It is the goal of the Education Advisory Board (EAB) to provide educational opportunities and resources to carry NENA’s message to its members and the broader public safety community. In addition, the EAB provides the NENA Executive Board with committee support in defining and developing NENA’s educational mission.



Public Safety Training Consultants

• Adjunct Instructor

  • Aug 2009 - Aug 2012

  Public Safety Training Consultants is a proud training provider for 9-1-1 and Dispatch Professionals. We provide quality, affordable training for any Communications Center.



Public Safety Consulting & Management

• President

  • Aug 2009 - Aug 2012

  Providing professional consulting to 9-1-1 Comminciations Centers, Fire Departments and Emergency Manangement Agencies on Stategic Planning, Continuity of Operation Planning and System Planning.



Hancock County Emergency Operations Center

• Director

  • Aug 2008 - Jul 2009

  Manage 9-1-1 & Emergency Communications Center in Hancock County Indiana. Provide excellent service to the citizens and visitors of Hancock County in their time of need, as well as the Public Safety Professionals coming to their aid.



Harmon Construction

• Security Manager

  • Feb 2006 - Aug 2008

  Oversee the security of the New Indianapolis Airport construction project. Badge construction personnel working on the project. Manage a secruity staff of 15. Work with Airport Police & Fire departments and Department of Homeland Security officials on project security and safety response plans.



SafetyComm Solutions

• Lead Instructor

  • Aug 2004 - Feb 2006

  SafetyComm Solutions provides professional Public Awareness, Pipeline Safety Training, RP 1162 Compliance & Utility Communications services to the petroleum, natural gas, hazardous chemical and utilities industries through various outreach methods mandated by local, state and federal guidelines as well as the internal policies of our client companies.



BAA, Indianapolis LLC

• Emergency Communications Manager

  • Feb 2000 - Aug 2004

  Emergency Communciations and 9-1-1 manager at the Indianapolis International Airport. Managing public safety and operational communciations at the airport. Managed development of emergency communications department. Responsible for the daily operations of the communications center and a staff of 10 dispatchers, including enhanced 911 and radio communications for the Indianapolis International Airport Department of Public Safety. Developed emergency response plans for daily airport… Show more Emergency Communciations and 9-1-1 manager at the Indianapolis International Airport. Managing public safety and operational communciations at the airport. Managed development of emergency communications department. Responsible for the daily operations of the communications center and a staff of 10 dispatchers, including enhanced 911 and radio communications for the Indianapolis International Airport Department of Public Safety. Developed emergency response plans for daily airport operation and special events. Conducted ongoing liaison with FBI, FAA, and various Department of Homeland Security agencies including TSA, US Secret Service, Customs, DEA and Department of State. Performed audits of physical and electronic security systems, including access control and closed circuit television. Show less



Hancock County Sheriff's Department

• Sergeant Communications / Jail Div.

  • Jun 1994 - Apr 2000

  Served as shift Sergeant where I managed a staff of nine personnel detailed to the jail and communications center. The staff received emergency and non – emergency calls for service, prioritized and allocated appropriate law enforcement and fire / rescue resources, overseeing the well-being of jail inmates and the physical security of the facility. Founded the Emergency Response Team Communications Unit, providing on-scene communications support for SWAT and SCUBA teams involved in emergency… Show more Served as shift Sergeant where I managed a staff of nine personnel detailed to the jail and communications center. The staff received emergency and non – emergency calls for service, prioritized and allocated appropriate law enforcement and fire / rescue resources, overseeing the well-being of jail inmates and the physical security of the facility. Founded the Emergency Response Team Communications Unit, providing on-scene communications support for SWAT and SCUBA teams involved in emergency incidents. Served on Crisis Negotiations Team Show less



Greenfield Fire Department

• Firefighter/Emergency Medical Technician

  • Jan 1997 - Jan 1999