J'Neane Victor McDade
TALENT MANAGEMENT DIRECTOR at Great Place To Work US- Claim this Profile
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Bio
Kashaun Collier-Miles
I’ve had the pleasure to work with J’Neane on various projects at AT&T while in her leadership role with the Network, the African-American employee resource group. While having established relationships with various leaders of AT&T ERG’s J’Neane was a business partner’s dream. Her enthusiasm is infectious and pairs well with her ability to authentically engage individuals whether you are the only person in the room or simply made to feel as such even in large group settings. During the years that I partnered with J’Neane she consistently demonstrates strengths in numerous areas, such as big picture thinker, attentiveness to detail, as well as the ability to create positive outcomes for everyone involved As the ideal business partner, J’Neane’s experience knowledge, and perspective will always be valued. She is a natural networker, reliable resource, and the perfect business partner!
Al Riddick
Initially, I had the pleasure of working with J’Neane during her role with The NETwork, the longest tenured employee resource group at AT&T. As a guest speaker, I commend J’Neane’s professionalism, eye for detail, system implementation, and ability to meet deadlines. Her vast experience in human resources enhances her effectiveness and impact in corporate settings and in the various non-profits for which she graciously volunteers her time. If I had to select one word to describe J’Neane, AWESOME is the perfect fit.
Kashaun Collier-Miles
I’ve had the pleasure to work with J’Neane on various projects at AT&T while in her leadership role with the Network, the African-American employee resource group. While having established relationships with various leaders of AT&T ERG’s J’Neane was a business partner’s dream. Her enthusiasm is infectious and pairs well with her ability to authentically engage individuals whether you are the only person in the room or simply made to feel as such even in large group settings. During the years that I partnered with J’Neane she consistently demonstrates strengths in numerous areas, such as big picture thinker, attentiveness to detail, as well as the ability to create positive outcomes for everyone involved As the ideal business partner, J’Neane’s experience knowledge, and perspective will always be valued. She is a natural networker, reliable resource, and the perfect business partner!
Al Riddick
Initially, I had the pleasure of working with J’Neane during her role with The NETwork, the longest tenured employee resource group at AT&T. As a guest speaker, I commend J’Neane’s professionalism, eye for detail, system implementation, and ability to meet deadlines. Her vast experience in human resources enhances her effectiveness and impact in corporate settings and in the various non-profits for which she graciously volunteers her time. If I had to select one word to describe J’Neane, AWESOME is the perfect fit.
Kashaun Collier-Miles
I’ve had the pleasure to work with J’Neane on various projects at AT&T while in her leadership role with the Network, the African-American employee resource group. While having established relationships with various leaders of AT&T ERG’s J’Neane was a business partner’s dream. Her enthusiasm is infectious and pairs well with her ability to authentically engage individuals whether you are the only person in the room or simply made to feel as such even in large group settings. During the years that I partnered with J’Neane she consistently demonstrates strengths in numerous areas, such as big picture thinker, attentiveness to detail, as well as the ability to create positive outcomes for everyone involved As the ideal business partner, J’Neane’s experience knowledge, and perspective will always be valued. She is a natural networker, reliable resource, and the perfect business partner!
Al Riddick
Initially, I had the pleasure of working with J’Neane during her role with The NETwork, the longest tenured employee resource group at AT&T. As a guest speaker, I commend J’Neane’s professionalism, eye for detail, system implementation, and ability to meet deadlines. Her vast experience in human resources enhances her effectiveness and impact in corporate settings and in the various non-profits for which she graciously volunteers her time. If I had to select one word to describe J’Neane, AWESOME is the perfect fit.
Kashaun Collier-Miles
I’ve had the pleasure to work with J’Neane on various projects at AT&T while in her leadership role with the Network, the African-American employee resource group. While having established relationships with various leaders of AT&T ERG’s J’Neane was a business partner’s dream. Her enthusiasm is infectious and pairs well with her ability to authentically engage individuals whether you are the only person in the room or simply made to feel as such even in large group settings. During the years that I partnered with J’Neane she consistently demonstrates strengths in numerous areas, such as big picture thinker, attentiveness to detail, as well as the ability to create positive outcomes for everyone involved As the ideal business partner, J’Neane’s experience knowledge, and perspective will always be valued. She is a natural networker, reliable resource, and the perfect business partner!
Al Riddick
Initially, I had the pleasure of working with J’Neane during her role with The NETwork, the longest tenured employee resource group at AT&T. As a guest speaker, I commend J’Neane’s professionalism, eye for detail, system implementation, and ability to meet deadlines. Her vast experience in human resources enhances her effectiveness and impact in corporate settings and in the various non-profits for which she graciously volunteers her time. If I had to select one word to describe J’Neane, AWESOME is the perfect fit.
Credentials
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SHRM Certified Professional (SHRM-CP)
SHRMJul, 2019- Nov, 2024 -
Certified AT&T Inc. Instructor
AT&T
Experience
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Great Place To Work US
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United States
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Business Consulting and Services
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200 - 300 Employee
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TALENT MANAGEMENT DIRECTOR
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Sep 2023 - Present
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RESET Budgeting & Financial Coaching
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San Francisco Bay Area
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FOUNDER / PRINCIPAL CONSULTANT
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Apr 2023 - Present
RESET Budgeting & Financial Coaching’s mission is to educate and empower individuals, schools, small businesses and churches to activate the power of smart money management, saving, and budgeting, as inspired by the Word of God. www.resetyourmoney.com RESET Budgeting & Financial Coaching’s mission is to educate and empower individuals, schools, small businesses and churches to activate the power of smart money management, saving, and budgeting, as inspired by the Word of God. www.resetyourmoney.com
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Lyft
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United States
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Ground Passenger Transportation
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700 & Above Employee
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TEAM MEMBER EXPERIENCE MANAGER / ONBOARDING MANAGER | Employee Engagement & Program Development
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2020 - 2023
With Lyft, I led a lean team in engaging with employees and managers, establishing global programs, and facilitating career development and HR initiatives to enhance performance and cultivate a top-tier workforce. I served as a subject matter expert on career pathway and development plans, supported merger and acquisitions (M&A), and oversaw a variety of HR initiatives to cultivate a top-tier workforce. ➡️ HIGHLIGHTS: ⇨ Closed process gaps caused by siloed teams and communication issues. Collaborated across multiple teams for workflow refinement, resulting in over 30% efficiency boost. ⇨ Implemented competency improvement programs, such as “Focus Fridays: Project Management 101” and virtual Q&A sessions with Lyft’s top executives. ⇨ Partnered on turning “Worst Ride Ever” online trend into a first-of-its-kind AR/VR learning experience. Effort resulted in better empathy for drivers, as well as guided process improvements, app development, and driver engagement. ⇨ Implemented virtual hiring practices and onboarded 3K global team members, resulting in $1.5M annual cost savings, despite the COVID-19 pandemic. Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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SR. SPECIALIST, PROJECT MANAGER: AT&T UNIVERSITY | Training & Development
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2014 - 2020
As a senior leader in AT&T's learning and development (L&D) operation, I was responsible for $4.5M+ budgets and the planning, implementation, and management of learning initiatives for AT&T's National Business organization, which encompassed both domestic and international call centers. I served as a project management expert, ensuring seamless execution of initiatives from initial design to fruition. ➡️ HIGHLIGHTS:⇨ Successfully launched 3 regional call center training programs, handling vendor management, IT coordination, staff hiring, and curriculum design.⇨ Managed training programs engaging over 1K call center staff across the US, Slovakia, and Mexico.⇨ Developed the first-ever AT&T University Project Management Organization (PMO) New-To-Title Onboarding program and contributed the internal development of a 3-day Master Trainer Culture Certification program.⇨ Negotiated competitive rate for company-wide access to Culture Wizard tool. Show less
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SR. TRAINING MANAGER, DELIVERY | Cross-functional Team Leadership & Organizational Change Management
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2006 - 2014
Played a key role within AT&T University by managing onsite trainings for new hires and teams, engaging with diverse groups of up to 30 individuals, including team members, management, executive leaders, and strategic partners. I led organizational change by collaborating cross-functionally on training initiatives, HR documentation, and improvements to employment practices.➡️ HIGHLIGHTS:⇨ Coached call center clients for goal achievement, revenue growth, and reduced order errors.⇨ Improved agent efficiency by 15.59% and Internet order correction processing by 65.4%.⇨ Boosted operational efficiency by 100%, implementing same-day workflows and reducing customer wait time by 17%. Show less
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PERFORMANCE DEVELOPMENT COACH | Leadership Development & Behavioral Management
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2011 - 2012
In this role, I delivered coaching and development to call center leadership across AT&T's 22-state broadband/DSL network. I implemented individual action plans to enhance team effectiveness and drove behavioral changes in call center management and agents for improved client satisfaction. Most notably, I was able to reduce turnover and reinforce coaching protocols through coach-to-service rep observations and follow-up "one-on-one sessions" with call center management.
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COMPLIANCE & ACTING FORCE MANAGER | Human Resources (HR) & Employee Relations
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2005 - 2006
I was promoted to oversee compliance and key performance indicators for a call center sales office of 100+ sales agents. I focused on driving operational efficiency while managing attendance, FMLA petitions, vacation, employee re-entry, separation, disciplinary action, and workforce planning. I also administered the union’s collective bargaining agreement (CBA) and worked to maintain strong union-to-management workforce relations.
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SALES & SERVICE REPRESENTATIVE | Customer Service & Communication
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2004 - 2005
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Education
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California State University-East Bay
Bachelor of Arts (B.A.), Mass Communication/Media Studies - Public Relations -
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), HR Management
Community
